Taylor SwiftReviews 66

2 minutes after making order, they won't let you update an address even if you have no idea where the package is being shipped. They expect you to go to the address thier website sends it to and then deliver it back for a refund... won't even let me cancel order when it won't ship for 4 more days.

I was excited to place my order for Taylor Swift merchandise. After I got it all in my cart, I tried to enter my credit card only to find out that they do not accept Visa or American Express. And this day and age that's absolutely ridiculous.

I decided that I really wanted some of the things, so I had a friend use her MasterCard and order the items for me. We couldn't wait for them to arrive.

Unknowingly when I ordered what I thought was a crewneck, long sleeve shirt, it ended up being a sweatshirt. I don't remember seeing the word sweatshirt in the posting for the item.

Upon receipt of the item, the picture of Taylor Swift, bending over was nothing but a cheap iron on transfer ridiculous and appalling is all I can say. Also, I noticed the band around the collar, and the band around the sleeves are two different shades of white. This item is total garbage and will be going back. I shouldn't have to pay for shipping because of the crummy quality of the product.

Additionally, I ordered six of the posters. They were also shipped in a horrible way. There is a plastic tube that is inside of the posters. The posters are all rolled around a plastic tube, and it is wrapped in plastic bubble wrap. Not only is it wrapped in plastic bubble wrap, but the posters were shipped in a plastic bag. Many of the edges Were not clean, In addition to the quality is so poor, it's almost laughable. It's no different than me getting a low image, quality from the Internet, and printing it on an ink jet printer. Let alone all the wrinkles in the posters. They are all going back to.

Whoever is controlling the merchandise for Taylor, Swift really needs to take a look, and how the fans who dedicate their interest in Taylor, Swift, and come to terms with providing some decent quality merchandise that they deserve for all of their support.

Don't waste your time ordering anything. I've ordered albums and I'm a bit skeptical about those too.

It's lovely to see Taylor Swift preform 7 concerts in Australia but unfortunately the 4 concerts in Sydney NSW have been booked out by demand from other states of Australia which makes alot of young girls miss out on seeing their idol. It would of been more sensible to preform in all the major cities of Australia so that way the 2 states would of not been booked out by other fans from QLD, PERTH & ADL.
That would of made it easier for the little girls (fans) to actually get tickets and not be so heart broken and lose faith in their idol 💔 😢

Don't bother with people making taylor swift illustrations on etsy.com. You may regret this. It's so easy to get hundreds of 1 stars.

If I could give these guys zero stars, I would. I never received my order in time for Christmas as promised and when I tried to cancel it, they said I couldn't because it had already shipped. However, when I tracked it through Fed Ex, it was just sitting at a warehouse in Michigan. When it arrived I took the order BACK to Fed Ex to refuse it and file a claim. They said they never received it, despite my sending a copy of the Fed Ex receipt. I'm still battling with them over $41 -- at this point, it's not the money -- it's the principle of the matter. They are a disgrace to Taylor Swift!

I ordered two small hoodies and they sent two XXXL hoodies with labels sewn in that say it's a small. They won't answer my requests for refund. Basically stole $150.

Unbelievably bad service over months they have driven me to the point of tears. Numerous orders never arrived and ruined xmas for the kids, we got a refund. But the last order I waited on til today they just refunded me - for months they had 4 items and waited on 1 more - they just deleted the whole order today because 'whilst you were waiting on one item the others sold out'. They literally sold my items that I bought last year, that were in stock, now sold to other people. From underneath me. Un-freaking-believable I am livid. And so sad to tell my daughter xmas got ruined twice. And that's how they drove me to tears of frustration.

I love Taylor but the customer service on this website is NOT Swiftie like. Days to respond, only to respond with some canned BS that theyll respond in few days. I have been trying to return an item I purchased in October (received in December), since December. They received it before christmas according to tracking. Still no replacement or refund. I am so done with this cardigan. It isn't worth the time at this point. By the time I reeive it, itll be spring or possibly summer. No thanks.

I purchased several items from the Taylor Swift Official website to ensure authenticity, avoiding random knock-off sites. Despite placing my order in early November, my items have not arrived as of the end of January. Despite numerous emails, I only receive automated responses without any real answers or updates from a human representative. The lack of a contact phone number and transparency adds to the frustration. It seems they are selling merchandise they don't possess, which is unacceptable. I have asked for a full refund and again have been ignored. This experience has been disappointing, especially considering the reputation of Taylor Swift's brand.

Ordered a sweatshirt and T-shirt on 11/26, I still have not received the order. Have emailed twice, no reply. Waste of $150 it was a present for my daughter.

Placed an order on December 17th for my nieces birthday that was in January. After weeks of receiving nothing more than a confirmation email, I contacted support only to get a copy paste reply about delays. Waited another week before I again reached out and got the exact same response. Luckily I used PayPal when purchasing so opened a case against them. It was only after the case was opened that I got a response and then the sent a shipment confirmation trying to satisfy a response to the case. Unfortunately the tracking sits at label printed because they apparently still don't have any product to actually send out. What an absolute joke. Working on getting refunded through PayPal now. Will never order here again and would advise anyone else to do the same.

I bought a musical snow globe for my granddaughter that was supposed to arrive before Christmas. The charge was on my credit card but the item never arrived. Right after the holiday I contacted the company via email and got an immediate response. I was offered an apology and a chance to cancel my order. I chose NOT to cancel. Shortly after this correspondence, I got an email from the company saying I would be getting a full refund AND the item will still be shipped when it becomes available AT NO COST TO ME. It came two days ago, 3 weeks after Christmas. Customer service was great! I thought the whole thing was a scam but, happily, I was very wrong!

So I was in the United States staying with my mother for 6 weeks and ordered a hoodie from the Taylor US site for my daughter for Christmas. It was mid November and it said it would ship within one week. Well 6 weeks passed and it had not shipped. Even when it said it shipped it really hadn't. When you tracked it it said label was created but hadn't shipped. So unfortunately I returned to Canada without receiving the hoodie. Well to deal with the disappointment I ordered a hoodie from the Taylor Canada site. Guess what same terrible experience! Order still hasn't shipped even though it said it would ship by December 27th. So right now down $200 and still no hoodies in hand.

Purchased hoodies for the grandkids for Christmas. Never arrived. Now 1/6 and after i sent them an email asking they said it shipped and sent tracking. Tracking shows nothing even 3 days later. I paid for next day air so sent another email that they did not read and responded with i needed to wait a week to see if it arrives. Again i paid for next day air delivery, would never buy from them again. Buyer be ware

I placed an order on 12/11. On 12/18, they printed a label for one of my items. It actually shipped on 1/2 and will arrive about a month late. The other item also shipped late. They only provide an email for customer support and do not respond for a week. I asked to cancel my order multiple times. Now, I have items to return and there does not appear that there's any way to initiate a return on their website. There's nothing about how to return in the package. Once again, there's only an email and they do not respond. This whole experience has been horrible.

I would give them a minus stars if that was an option. Ordered a hoodie it said shipped never arrived The shipper was created but FedEx never received the pkg. Sent numerous emails only a cursory reply no help. Ordered another in stock item paid for next day air, got an email saying it was out of stock till April 2024 Then they hit my credit card in 12/19 for the full amount, send an email saying it shipped 12/30 to date no shipment info from UPS even though it has been 6 days and I paid $35.00 extra for next day delivery to have it for Christmas save yourself alot of Grief I order knock offs from Etsy less $ and hassle

I ordered 2 sweatshirts and a T-shirt for Granddaughters' Christmas and paid an extra $30 for expedited shipping even though Christmas was over two weeks away. Now 1 week post Christmas and still nothing. Not only have I not received the merchandise, I've not even received an order confirmation. I've emailed several times but have only been given the run around. One email response stated they had my order for TWO items. I asked for clarification but only got vague responses. I asked to cancel a few days after Christmas and was told they would send the merchandise and a refund. I've received nothing. Avoid at all costs!

Paid a ridiculous amount of money for overnight air shipping but didn't care, it was for my daughter for Christmas. Today makes 10 days and the item hasn't even shipped yet. Emailed them, no response! Beyond angry! Hell of a business you have going there! Great service.

I ordered 2 items for my daughter for Christmas in November. Order says unfulfilled. Paid 42.00 in shipping even though it said free shipping if total was over 50.00. I still ordered because I thought her official site would be legit. Still unfulfilled status on order, no phone number to call and same email responses every time. Don't waste your time on ordering here, just giving your money away.

I ordered and was charged $85 for 2 t-shirts for my daughter for Christmas. I have emailed the website 7 times over the last 4 weeks and only get bot answers, the same generic email each time. I have asked for an update, nothing, I have asked for a refund, nothing. Have never had to deal with such a horrible company that just outright steals from people.