Taylor Swift

Purchased 2 sweaters in July 2023. They didn't "ship" till October 2023. Mid November, I got an email from the Taylor Swift store saying my package was delivered even though it wasn't. The tracking number on Fedex shows PENDING status. Wrote 10 separate emails to Taylor Swift customer service and got 2 bot responses back. No other replies. Now going through credit card company to get my money back. Taylor Swift should be ASHAMED of her online store. Absolute worst customer service ever.

I ordered a sweat shirt for my granddaughter at the beginning of December and paid for the 3 day shipping, it's December 20th and it the tracking finally moved from received you order to it's on the way but won't get here until after Christmas. This is very disappointing you shouldn't have people pay for fast delivery and it doesn't get here in time. And I'm sure there is no refund for my shipping. Worst on line experience I've had. But who cares right still making that $$

Placed order for this cardigan 2 days before Halloween, meant for a Christmas present for my daughter. It's now December 17th and order still unfilfilled! And I receive only canned responses from "customer support". Thinking of writing a letter of complaint to….who? What next steps can I take? Soooo frustrating. Another order took several weeks to deliver. What I did receive from that order was decent quality. But I won't order from here again, I'll buy knockoffs next time from somewhere else.

Whoever is the printer for her merchandise has a terrible time getting things even shipped. I canceled my last order because of waiting over two months and it was still not shipped now this order has been placed almost 7 weeks ago and still has not shipped. Seems pretty bad that a multi millionaire has a clothing line or a Murch line that should know, or comprehend the amount of merchandise that would be needed to keep up with supply and demand. However, it seems those in charge do not know how to do their jobs correctly.

I placed an order for one small item on November 14th. It's not a pre order item. It's a Christmas present. Item hasn't been shipped. They are impossible to communicate with. I keep getting the " run around". I guess asking when my item will be shipped is to complicated of a question for them. I will never order from this site again!

I ordered two items back in October to ensure Christmas delivery. They took the money from my account however they never shipped my order. I reached out to customer service and they could not locate my order. Took 5 days of back and forth replies to finally find my order. Finally my order was found and I was told it would arrive in 12 weeks! I ordered in advance to have this for Christmas!
I requested a refund which I still have not received. I have no gift and no money.

I ordered two small hoodies and they sent two XXXL hoodies with labels sewn in that say it's a small. They won't answer my requests for refund. Basically stole $150.

I purchased a shirt for my wife to wear for a swift event and upon my confirmation it said there was a backorder. I immediately contacted them and requested a cancel and refund. 2 weeks later they email saying order finally shipped. I reached out again saying to cancel and they said since it processed it cant be undone. I have submitted a claim with my CC and hopefully get $88 worth of a shirt with 3day shipping added on top. What a lame company and experience.

I ordered 14 Christmas ornaments from the site to the tune of $174.90 on November 13th with a confirmation of delivery before December 16th for the last ornament. (They were all coming separately) Come December 13th I hadn't received a single one. I checked my order and none of them had been shipped. The ornaments were gifts/for our tree so clearly the purpose was to have them before Christmas. I emailed on the 13th asking to please cancel my order as I did not want it anymore. I was told they would get back to me with in 24 hours. They never did. The emails also have a statement on them: (see attached) so I didn't reply.
Fast forward to the 21st I emailed them again saying that my request had not been addressed. Then I wake up the morning of the 22nd to see that 2 of them are now shipped and the rest are being prepared for shipment. I'll get them all next year sometime. I'm sorry. I didn't want them next year. I needed them mid December.
These ppl are jerks.

It's lovely to see Taylor Swift preform 7 concerts in Australia but unfortunately the 4 concerts in Sydney NSW have been booked out by demand from other states of Australia which makes alot of young girls miss out on seeing their idol. It would of been more sensible to preform in all the major cities of Australia so that way the 2 states would of not been booked out by other fans from QLD, PERTH & ADL.
That would of made it easier for the little girls (fans) to actually get tickets and not be so heart broken and lose faith in their idol 💔 😢

I ordered a shirt and sweatpants for my daughter for whom Taylor Swift walks on water, could part the Red Sea, extinguish the burning bush and turns wine into water as it were.

The items quickly arrived but the sweatpants were much too large for her. I reached out to this pathetic company/store in an attempt to get an RMA number or instructions for return. That was four weeks ago and I am still awaiting a response. There is no phone number and the automated email response admonishes the inquirer not to repeatedly contact these null sets or your "place in line" will be imperiled/adversely affected. It's as if the loyal buyer is being told "yeah, we got your money so now we could give two s--ts whether you are happy or not".

One and done here. I'll never use this store any more no matter how much love I have for my daugther and her impetuous want to own this cheaply fashioned, extremely overpriced, casual wear.

My boyfriend ordered $150 worth of things early November 2023 and recovered no update about shipping but was charged for the order. After emailing back and forth he was told to wait until December 15th and if he did not receive a shipping date he could get a full refund. On December 14th he received an email saying his case was closed because he did not reply in a timely fashion. When he was told not to reach out until the 15th. This is very concerning as this was $150 worth of Christmas presents for someone who idolizes Taylor Swift. Her and Tree seem to handle many different scenarios in the best way possible. I can't understand how her main website has this many issues all reguarding the same type of problems. We as fans just want to support but it's impossible. Now there will be a very upset swiftie on Christmas Day as all she asked for was Taylor Swift Merch.

You would think she would be embarrassed with how horrible her merchandise is and how horrific the customer service is. No response just takes your money. So sad.

Final resolution: The shirts finally arrived at their destination, 9 weeks after I ordered them. It was far too late for the 2 13-year-olds to wear them to the concert, which was very disappointing. However, it was nice that they were able to wear them to the opening of the Eras Tour movie. They didn't know they were supposed to be there earlier, they were a surprise. They were thrilled, and the quality seems really good.

I finally received an email from the store, assuring me that they would refund my purchase within 7-10 business days. I'll give them a couple of more stars when this happens. I'm still waiting to hear back from the post office on exactly why the package wasn't delivered. That's not necessarily the fault of the sender.

I purchased two t-shirts for $50 each. They were for the birthday of a 14-year-old and her friend, and for them to wear to the concert in Santa Clara this weekend. I had them sent to a PO Box in Mill Valley, where I've had many things sent over the years. Tracking shows it went there, but not delivered. Now the tracking info shows it's been in Ferndale Michigan, waiting to be delivered for the last 3 days. That makes no sense whatsoever. Emails to the Taylor Swift online store have gone unacknowledged for over a week. They seem to use a combination of UPS and USPS for deliveries (maybe because of the PO BOX). Neither of them have been of any help either. Apparently I have no recourse and I just flushed $100 down the toilet.

I attached the ridiculous tracking information. So dumb.

I wish these reviews of the website would get back to Taylor because I feel certain she would make sure things gets fixed: in a day and age of online shopping and shipping, these guys need to do so much better, I ordered a $500+ order at the end of July and all of them showed in stock - I needed them for October and it just never came- none of it. They did give me my money back when asked but never apologized or tried to make it right in any other way. Then I mistakingly tried again for Christmas, placing orders both in October and November. Neither of them have shipped and it's a week away from Christmas. I got an update saying one of the items (out of about ten) from one of the orders isn't available until January so I have to wait until then for any of the things I ordered to ship because of the type of shipping I chose, even though I chose a type that said they'd all be here for Christmas. I tried to talk to customer service and they said "it will be worth the wait" … and when I tried to ask about my other order from November (both items said they'd ship within a week in the website) … they haven't responded in days. It so unbelievable that Taylor who strives for literal perfection could allow her own website and product store to be so awful. If Taylor can be upset at Ticketmaster for not handling the demand of her Eras Tour tickets certainly she can evaluate a better solution when the demand on her own website is "unexpected" as I was informed as some kind of solution to my Christmas purchases. (See below) … These issues need fixed!

I was excited to place my order for Taylor Swift merchandise. After I got it all in my cart, I tried to enter my credit card only to find out that they do not accept Visa or American Express. And this day and age that's absolutely ridiculous.

I decided that I really wanted some of the things, so I had a friend use her MasterCard and order the items for me. We couldn't wait for them to arrive.

Unknowingly when I ordered what I thought was a crewneck, long sleeve shirt, it ended up being a sweatshirt. I don't remember seeing the word sweatshirt in the posting for the item.

Upon receipt of the item, the picture of Taylor Swift, bending over was nothing but a cheap iron on transfer ridiculous and appalling is all I can say. Also, I noticed the band around the collar, and the band around the sleeves are two different shades of white. This item is total garbage and will be going back. I shouldn't have to pay for shipping because of the crummy quality of the product.

Additionally, I ordered six of the posters. They were also shipped in a horrible way. There is a plastic tube that is inside of the posters. The posters are all rolled around a plastic tube, and it is wrapped in plastic bubble wrap. Not only is it wrapped in plastic bubble wrap, but the posters were shipped in a plastic bag. Many of the edges Were not clean, In addition to the quality is so poor, it's almost laughable. It's no different than me getting a low image, quality from the Internet, and printing it on an ink jet printer. Let alone all the wrinkles in the posters. They are all going back to.

Whoever is controlling the merchandise for Taylor, Swift really needs to take a look, and how the fans who dedicate their interest in Taylor, Swift, and come to terms with providing some decent quality merchandise that they deserve for all of their support.

Don't waste your time ordering anything. I've ordered albums and I'm a bit skeptical about those too.