Leslie M.

I wish these reviews of the website would get back to Taylor because I feel certain she would make sure things gets fixed: in a day and age of online shopping and shipping, these guys need to do so much better, I ordered a $500+ order at the end of July and all of them showed in stock - I needed them for October and it just never came- none of it. They did give me my money back when asked but never apologized or tried to make it right in any other way. Then I mistakingly tried again for Christmas, placing orders both in October and November. Neither of them have shipped and it's a week away from Christmas. I got an update saying one of the items (out of about ten) from one of the orders isn't available until January so I have to wait until then for any of the things I ordered to ship because of the type of shipping I chose, even though I chose a type that said they'd all be here for Christmas. I tried to talk to customer service and they said "it will be worth the wait" … and when I tried to ask about my other order from November (both items said they'd ship within a week in the website) … they haven't responded in days. It so unbelievable that Taylor who strives for literal perfection could allow her own website and product store to be so awful. If Taylor can be upset at Ticketmaster for not handling the demand of her Eras Tour tickets certainly she can evaluate a better solution when the demand on her own website is "unexpected" as I was informed as some kind of solution to my Christmas purchases. (See below) … These issues need fixed!