I love Taylor but the customer service on this website is NOT Swiftie like. Days to respond, only to respond with some canned BS that theyll respond in few days. I have been trying to return an item I purchased in October (received in December), since December. They received it before christmas according to tracking. Still no replacement or refund. I am so done with this cardigan. It isn't worth the time at this point. By the time I reeive it, itll be spring or possibly summer. No thanks.