Courtney C.

I purchased several items from the Taylor Swift Official website to ensure authenticity, avoiding random knock-off sites. Despite placing my order in early November, my items have not arrived as of the end of January. Despite numerous emails, I only receive automated responses without any real answers or updates from a human representative. The lack of a contact phone number and transparency adds to the frustration. It seems they are selling merchandise they don't possess, which is unacceptable. I have asked for a full refund and again have been ignored. This experience has been disappointing, especially considering the reputation of Taylor Swift's brand.