Target

I recently made a shopping trip to Target as it was the only retail store that had an item I needed. I was at the University store in Sarasota and was amazed at how clean and bright the store is as well has how friendly and helpful the staff are. I was asked by several clerks if i needed help finding anything and they were smiling and more than willing to help. I thought it may have been just a good day so I went to back there again this week and had the same pleasant experience. Personally, I am sick and tired of attitudinal clerks in a major competitive store, where I feel unwelcomed and as if they wish I wasn't in their store at all. Those reviews that state that Target is racist is certainly NOT true by what I saw. I am changing my weekly shopping to Target and I am darn sure the other store will be glad not to deal with me. By the way, I never ask for help itn that other store, I am just glared at and blocked by store clerks stocking the shelves. Nasty way to treat your customers. I'll update my review after I have shopped in Target for awhile. Really looking forward to being treated well and getting my shopping done at the same time.

I am a regular due to convenience. When I have time I go to Walmart. I want to patronize your store.

You didn't have at least 8 items. Your ad promises a $10 gift card when you buy 2 super/jumbo boxes of diapers. I selected 2. I asked the checker to verify that they'd qualify. One box of pull ups did, one didn't. I asked why. He looked in the ad, called the back, another employee walked up and gave a suggestion. He LEFT to go look. She checked my other items while we waited for him. I apologized, I didn't mean to cause a problem. She said he was having a bad day. He returned and said that it wasn't a super/jumbo box. I pointed to where it said "super" on the box. He was becoming rude. I said I just wanted one of the boxes. My kids and I wanted to go home. I gave him a few coupons. He said he couldn't do one. I said, "No, I'm sticking on this one. The item is pictured on the coupon. It's not expired." He slammed the coupon into the drawer, slammed the keyboard, and angrily said "whatever!" and walked off. The other employee gave me my receipt. The $3 from the disputed coupon is not on the receipt.

You don't have what you advertise, won't honor the deals you print, won't take manufacturers coupons, and your staff is aggressively rude. I'm not sure what I can expect from this, but I won't be back until it is resolved.

I just ordered a product that was not accurate on their website. I literally have wasted an entire hour. The first picture of the product showed the label ingredients as accurate with the bottle. I was so happy because I've been on the internet looking for hours trying to find this exact product. Then I see after I ordered thar the second picture shows a newer version of the product with different wording on the bottle and completely different ingredients, which is the one I DIDN'T want. I chatted with a representative, but he couldn't tell me which one I'd be getting and that if it wasn't what I wanted to return it to a store (1/2 hour away). This was not his fault of course, but who wants to waste an hour online ordering/chatting, waste more time waiting for a product you're not sure you're getting, only to waste more time and gas returning it. Unbelievable. You'd think Target would figure out the pictures shown would be the same product. Please get organized so your customers and your employees won't have to take the brunt of your mistakes. I'm ticked.

I ordered a bed frame online and was trying to find the shipping date. I couldn't get a shipping date until the order was processed. As soon as I saw the date was two weeks later, I cancelled the order within 2 minutes. I received a cancellation email indicating that nothing had been charged to my account and would not be charged since the order hadn't been shipped. Two days later, I see pending charges from Target on my bank account. Craig at the *******169 told me that a hold would drop off of my account in a couple of hours. He couldn't answer the reason for placing a hold on my account for a cancelled item, especially when a charge isn't supposed to be placed until the item is shipped. He suggested I contact my bank to free up the money. He kept repeating that nothing had actually been charged to my account, but spoke with a foreign accent and kept repeating that I should contact my bank to get the Target hold released. He didn't seem to understand that a hold on my bank account means I don't have the ability to use that money. I would never purchase another online item from Target. I couldn't get basic questions about shipping answered before check-out and placing a hold on my account for a cancellation is ridiculous. I gave him the option of fixing the problem or having me write this review. He chose the review.

Target online shopping is so bad its almost criminal.
The website is terrible as it is but the inventor is ridiculous, if they don't have the item they should not sell it, so many times I am delivered half the order I will never order again.
I tried to cancel my account, which is up in Dec. 15the, you cannot get any refund nor use your account if you cancel today, you have to call back on Dec 14th.
If you miss that day they will charge you anyway and not give you a refund... ALL THEY DO IS BLAME SHIPIT. Ship it does not run the Target website or stock their shelves.
HOW IS THIS NOT THEFT?
TARGET AND CEO, BRAIN CORNELL SHOULD BE ASHAMBED!

I was able to make my purchase without any problems what so ever and that's the thing I love about Target.

For a couple shower we received a kitchen aid mixer which was awesome! When we opened it there was cosmetic damage to the unit so we brought it to the Target in Minnetonka, MN. There the manager and returns associate were useless in tracking the order and made us wait 45 minutes while they discussed with an "online" associate like they worked at seperate companies... After wasting 70-80 minutes they said that we would have to take the unit home, print out the return label, drop it off at UPS and then the replacement would be sent when they received the return! What a joke. I was at their store with the item and we had to atke it home and go hrough all that work...? Isn't that the reason you would have brick and morter locations? Finally when we got the email the link did not even work so we wasted 30 more minutes trying to fumble through their messed up process. Target as a company (not online vs. brick and morter) is terrible and going down hill. We cancelled the remaining items on our registry and moved them to Amazon. Do not waste your time with this company because they are not challenging themselves everyday to make the customer experience better.

I think face masks being mandatory for customers and employees two months after a pandemics starts is ludicrous! Target is smarter than this! Why be a sheep falling in line with a long list of ridiculous "protection" policies for a virus we all need to gather up immunity for anyway?! So a few pompous idiots are making a deal about it? Stand strong and be proactive and safe but be wise Target! There's enough craziness going on besides a store trying appease the "crazy". I think due diligence in knowing some real educated information is great but plexi guards, gloves... and soap and water is ENOUGH. Face masks mandatory for guests and employees is just not necessarily. Especially now at this time! I refuse to shop (or work) where I'm being forced to go against what I believe and it's a violation of our constitutional rights as an American!
There are enough safeguards in place without making this mandatory, it should be optional. This is NOT. A lethal virus to healthy average people and the ones who aren't should be quarantined.
STOP THE INSANITY AND PANIC TARGET, you're better than that!

I bought several gift cards at target for Christmas gifts they got mixed up called about finding balance was asked for seq # which I didnt need to scratch anything for and was told the card was used up?"?(It was still in sleeve and silver scratch area was NOT scratched but they claim it was used up... I was sent to expedited division was told by this person I had to scratch the silver off I did then was told the card was not used and still had amount I paid for...so here I am with a gift card and the silver scratch off scratched and "supervisor told me they could send me out another gift card but it won't get here til AFTER Christmas she said I could NOT use this card which THEY screwed up on me to buy another gift card they *******@CKED me im done with this TOILET store and their customer service I will be taking my business elsewhere from now on this store STINKS

I ordered a rug from Target, but had to return it because the colors didn't match. I lugged it into the store and tried return it but forgot to bring my phone, so no receipt. They couldn't seem to find it, so I took it back home and lugged it in there again a few days later. This time I had the phone, but it said no receipt when I tried to find the receipt. It showed that my card been charged, but they couldn't find it anywhere. Not even when they looked it up on my credit card. The woman told me that the reason it wasn't showing was that the order hsd never been updated, and this was two weeks after I ordered it. She said they would have to give me a Target gift card, which I didn't want because I had charged it to my credit card. I asked if I could bring it back a week later and would they have the site updated by then? She said that should work. So I lugged it back home and I still have to try and return it again. Meanwhile, I looked it up on my credit card statement and it was charged the day that I ordered it. This is ridiculous, I won't be ordering again.

I placed an online order with Target on Saturday, November 7,2015, to take advantage of the 25% off BESTFIT code for toys for my kids for Christmas. I placed the items in my cart and upon checkout attempted to use my additional 5% pharmacy rewards discount. This code never works. Never. Every time I try to enter this code I need to call for them to manually adjust my order. Every time I call I get someone who cannot understand or speak the language. I was on the phone for over an hour and she could not understand what I was trying to do. Over an hour. By this time I had lost the 25% code on some of the toys as I was on the phone past midnight. She finally put me on hold and never came back! I left that phone on hold and called back with my husband's phone and got someone else. She was at least semi-helpful and got the order pushed through. In the meantime, however, some of the item counts in my order had changed and she had to adjust the 25% and it still never ended up working on the nerf gun I ordered. Which it had originally. All in all I was on the phone for TWO AND A HALF HOURS getting this order placed. This is absolutely ridiculous. Target has some serious problems. I left the original call I had placed on hold for another hour and that representative never came back to help me. Absolutely the worst service I have ever received.

TERRIBLE CUSTOMER SERVICE! I bought a night stand from there. While building it I noticed 2 cracked load bearing boards, which I glued and clamped and all the holes needed drilled out because they were not deep enough and would have cracked the boards installing the screws. There was also a repair that had been done to the front face using putty and sand paper, but wasn't re-stained so I had to touch that up. I also had to put in supports on the bottom shelf because there was none per design and would have sagged as soon as I put weight on it. I contacted customer service for a partial refund for my extra work on the stand and to save them return shipping fees. Their only options were to return the stand for a new one, but they were completely out of stock until for 3 months or return the stand for a refund. I made the stand usable after hours of building and fixing it so did not want to return it at all, just a discount of 10% or 20% or something. They refuse to answer me. So now I have to disassemble it and return it, which costs them much more in shipping than a discount. Then I have to wait for a refund and then purchase from someone else. Terrible customer service and a terrible experience!

I ordered two humidifiers that I needed asap because my son is sick. It was scheduled to be delivered between 6pm and 7pm. No one showed up. So I called Target.com and inquired about my products. I was placed on hold for seven minutes until they found my shopper. Then I was informed that they would not be able to deliver until the next day at 8pm. I informed the rep that I could not wait that long and that I wish they would have contacted me about this. Before I could get my sentence out, the rep says well you just want to cancel the order. I said yes because I need to get someone to go get the products the same day. She cancelled my order and was supposed to refund my entire order but she didn't. My refund was $15.96 short. I called customer service again and informed them of the mistake. The rep was very rude and told me that they would not refund $5 for a promotional coupon that did not affect what I paid for my products and was very rude about it. Then she told me that all I was missing was $9.99. I told her that it did not add up. The numbers did not add up. Could I speak to someone else or a supervisor. She told me that their is no one else to talk to and that was it. So basically they took my money and was very rude. That was my first time shopping at target.com and it will be my last time. I am contacting legal counsel because I can't be the first person that Target has taken money from fraudulently. I am also contacting my bank for fraud.

Worst customer service ever! I bought a vacuum today for $60 to be shipped to my house (advertised as that price, see picture in comments). I was notified via email 6 hours later that my order was canceled (I didn't cancel it and there was more than sufficient funds in my account). I contacted customer service to figure out why they canceled my order, only to find out Target charged my card, then canceled my order because they advertised the wrong price and REFUSED TO HONOR IT! The manager told me that I would have to reorder it for $139 more, over 6 full hours after my order had been placed. When they refused to send me the product and honor their advertised price (that I had already purchased and been charged for) they then told me that the funds taken from my account would be on hold with the bank for up to seven business days! The manager that I originally had to escalate it with hung up on me, so I had to recontact customer service and re-escalate the issue. The next manager told me the best they could do was to give me 15% off of the new advertised price (which mind you was over $100 more than I had bought it for!). Target, you should be ASHAMED for not honoring your orders- at the very least you need to probably retrain your management in customer service support. 100% lost a loyal customer.

So to Sum Things Up... IF & When your ORDER is Delivered to the WRONG ADDRESS...GOOD LUCK. Never Ever Happened To Me, I'm Now Out $60.00 for the Gift of Similac I Sent... To my Daughter Who happens to be. FINANCIALLY SECURE... JUST A GIFT...SOMEHOW? It was Delivered Elsewhere, I Received a Txt from target package has been delivered & Immediately called my daughter to Look out Front for A DELIVERY... NOTHING THERE, I CALLED Customer Services & I'm Getting the 3rd Degree on a Package I sent across town. Seems that my daughter& New Born Granddaughter Were to door Knock & Look for the $60.00. Delivery they NEVER RECEIVED, HA HA HA,THEN with the broken English tells me I'd get credited...Ha ha ha yep. DIDNT HAPPEN