I have worn Talbots clothes for many, many years. They fit my body and my style at reasonable prices. Their service has always been great. BUT for the past couple of years every single top has developed holes in the area where my car seatbelt fits. This is ridiculous!

I succumbed to a catalogue offer of 25% off on the first order. The 5 items arrived. The clothing was very poor made... necklines did not lay flat, fabric listed as Madras was a cheap cotton blend, definitely not Madras. The pants were an awkward length in between ankle pants and cropped lengths and baggy... not the slim profile shown in the catalogue. And the dress! I don't know what they did in the catalogue, but in reality it fit like a potato sack. The fabrics were consistently cheap. I could find better quality at a discount store for 1/3 the price. Never again!

After 35 years of doing business, I have spent the last 3 months trying to get an erroneous charge removed from my statement. I placed an order for 5 items online - 1 was out of stock. 3 didn't fit or were not attractive and were returned. One never arrived - and I reported the lost shipment. Months later after multiple attempts to get the problem corrected I've run out of patience. The bank blames the store, store blames the bank. I can see online that all items are returned and yet I still have a bill for 116.30 WHAT A MESS Cancel my account

I still have clothing from my first purchase at Talbots in 2006. I have not had any issues with the quality. The leather handbags are on par with Coach and last. I am still using the bags I bought in 2007. I have never had an issue with shipment, customer service, quality, or credit card transactions. The only comment I have is buying 100 percent natural fibers because of pilling-this is due to the natural fiber and not quality. I do not have time to shave my clothes. I am impressed with the shoes, they are very well made and they tend to last.

Something has happened to Talbots. They used to have really beautiful, well-made clothing, but the last few things I've purchased in-store or online have been a complete disappointment. I purchased a beautiful sweater for over $100 and after one wash it was stretched out and the seams were coming apart (I washed in the delicate cycle). I have always purchased Talbot's hosiery, and the last knee-hi socks I purchased repeatedly fell down through the day. Will never buy those again! And I am trying to return the other pairs I purchased and am having trouble getting my return label through the website. Talbot's is losing a long-time customer!

Our experience with Talbots on-line parallels those of countless other customers (likely former at this point.
We ordered 3 items on about 4/24. After too much time passed, we received a delivery date of 6/2. ONE of the items arrived 6/22. No mention of what became of the other items. We finally looked at our order history which informed us that they were no longer available. How long have they been unavailable? Why no communication from Talbots?

What are the chances we will order from the beautiful new catalog? 0!
We are witnessing the suicide of a wonderful company! Why?

I am over Talbots!
In the spring I purhased a pair of relaxed chinos; in khaki color and also purchased a blouse in pink--perfect for work, fit perfect. Perfet for casual Saturday dinner wear! PERFECT.

I went to the closet to check out size, style, etc to order for fall.

I just received the same items--different color pants and different color blouse.
Same EXACT style #'s (from past receipt), same exact size!

They arrived---neither fit the same.
The pants---the legs, they have cut by 1/2" in width from the spring khaki color. My navy for fall are SLIM but not described as slim! My blouse,perfect fit except in the arms--way too tight! They have cut 1/4 inch there! I measured!

So folks, stop cutting your product and increasing the price---we will SEND IT BACK AND NEVER ORDER AGAIN!
Folks, be warned! It's NOT THE SAME!

I received a Christmas gift from Talbot's. When I tried it on the tag fell off which was never sewn in very good (which is poor workmanship). I went to return this item ($150.) but they would not accept it because the tag had fallen off. No store credit, nothing. This is very poor store service. I had my gift receipt to show them but still nothing.

I bought a pair of pants that is over 60 days. Full tags, never worn, etc. I am only asking for the price that I paid for. It is still on the store shelf and it is now $10 more! I just want to use it as a store credit. Common sense tells you that the 60 days timeframe in this case is a mute point. What difference does it make if it is 60 days, 120 days, etc. The same item is being sold and for more money! You would think they would like to keep a customer and I would use that store credit to buy something else and more.
The customer service person was rude on the phone, put me on hold for supervisor and got hung up on. I will never shop at this store again. I will be calling their Talbot corporate office to complain. Common sense does not prevail. They gained nothing by this policy and not making an exception.

Wow. Where to begin? First, the quality of the clothing. It used to be first-class fabric, workmanship, details. But the last few years, the clothing is so cheaply made... knits especially.

Every one of my Talbots T-shirts is now a pajama top (or a cleaning rag) because they are so misshapen after being laundered just a few times.

And their promotions are just ridiculous. Coupons and "gift certificates" arrive in the mail, and are completely worthless because they can only be used on "full-price" merchandise. And surprise! The applicable dates are the same dates when Talbots discounts everything, so the promotional mailings are worthless.

I just received a $20 "coupon" and used to buy a sweater online. A week later, I get an email that the sweater is "not available." So the $20 is wasted, completely. When I called to inquire, I get a recording that they are "too busy" and the call disconnects.

That's it Talbots. I'm cutting up my credit card today. You've lost a 30-year customer.

I purchased a military jacket that had very specific clasps. One side of one fell off when I was out. They did not provide an extra clasp when I first purchased it (Banana Republic always provides an extra button, thread etc), but I figured, that's alright, I'll call them. I called and spoke to a rep. "You need to re-enforce buttons" um okay, never did that before, and are you seriously telling me that you expect me to do that when I buy an item from you? Followed by "I don't have any more of those" which would have been okay had she not followed it up by "this is really old". She wasn't politely explaining that she doesn't have it because it's last season, which I could have understood. It was like are you nuts calling about an item from six months ago. I politely told her that I expect to wear garments for longer than 6 months, and other companies supply you with a spare attached when you first make the purchase. This place is insane, their prices are high enough that they should try to help customers and if they can't then at least pretend to be apologetic - rather than what they did to me. Super not impressed. I don't know if I'd shop there again given my experience.

I have shopped at talbots for years but very sad in recent months to see such cheap shoddy clothes they are trying to pass off as classic. Talbots has lost there ability to excite the buyer with style and selection. I stopped by today hoping to buy something with my 15% of entire purchase. NO SUCH LUCK. The selection was horrible. Cheap fabric- dull colors- looked like a discount store. Sorry Talbots but please find people who know what they are doing. What is with all the silly brass buttons on sweaters and pants. So tacky and cheap. Pineapple print pants - really! Who do you think is going to buy this crap.Its embarssing to say the least. Get your act together.

On Black Friday I ordered 13 items half price, and I was told to wait patiently because they were overwhelmed by the many orders. After 2 weeks I got emails canceling all my orders "on my request", which was a lie. Of course by that time the promotion was over and my size items mostly sold out. Awful experience.
I also agree that the quality of the products and also the service at the stores went way down. Interestingly there are Talbots stores in Japan where everything is as it was here 15 years ago, it is like time travel. The only thing that's keeping me shopping there are the pants, they have my size: 20 WP.
Too bad, so sad.

Talbots used to carry very stylish and quality clothing. Their sweaters are nice but they've started using a lot of rayon and nylon mixed with the cotton. Even new you can see signs of early pilling. They use a lot of prints in their blouses and dresses that are dowdy looking. Many of their dresses are made of polyester and if not for the price tag I would expect to find them at Target. Many of their styles are quite frumpy. Their shoes are cheap quality with a rather high price tag. The only time it's worth shopping there now is when they have their clearance sales i. E. 70% off already marked down prices. They offer a lot of costume jewelry. $29.99 for a fake pearl wrapped in gold color metal. I would expect to see it at Kohls for $9.99. For the prices Talbots charges, regardless how nice the store looks or how nicely the clothing is hung on wooden hangers, you would spend your money more wisely by visiting Ann Taylor. Much more fashionable, much better quality.

With the tremendous decline in the quality of your clothes and customer service, I'm shocked that your stores are still doing business, unless there's a drastic change, the future of Talbots stores does not look to bright.

I've been a Talbots shopper for decades and now wondering why. I've moved so not close to a store, but prefer online anyway, Can't believe the shipping charge and the misleading message for Classic members vs Classisms Premier members. I also didn't realize when shopping via a search for petites I would also have to again double-check petites when I ordered. So I got a non-petite item. I'm guessing I would pay more in return and re-sending fees than the item cost. Setting reminder to self to delete future Talbots messages to avoid being sucked into more after the fact regrettable purchases. While the Talbots clothing is mostly classic, their online processes are outdated.