Joan L.

Wow. Where to begin? First, the quality of the clothing. It used to be first-class fabric, workmanship, details. But the last few years, the clothing is so cheaply made... knits especially.

Every one of my Talbots T-shirts is now a pajama top (or a cleaning rag) because they are so misshapen after being laundered just a few times.

And their promotions are just ridiculous. Coupons and "gift certificates" arrive in the mail, and are completely worthless because they can only be used on "full-price" merchandise. And surprise! The applicable dates are the same dates when Talbots discounts everything, so the promotional mailings are worthless.

I just received a $20 "coupon" and used to buy a sweater online. A week later, I get an email that the sweater is "not available." So the $20 is wasted, completely. When I called to inquire, I get a recording that they are "too busy" and the call disconnects.

That's it Talbots. I'm cutting up my credit card today. You've lost a 30-year customer.