I have shopped at Talbots for over 20 years. Never again. I placed and order on line for unstuck merchandise 2 weeks ago. Have received a different totally bogus story from them every time I call looking for my order. For whatever reason my order stayed in Massachusetts at the same Fedex Warehouse for over a week. No explanation. When I called 3 days ago, I was told that the package was being transferred to USPS that day. 3 days later I called my post office, no handoff from Fedex. I called back today, got the snottiest supervisor in the history of customer service who told me that now my package is showing on a FEDEX truck, but still will not be delivered for several days. I had decided never to order on line again, now I have decided that I will simply not shop at Talbots ever. I work Internationally, so I spend about $8000 a year on clothing. You can bet that I will never spend another dollar at Talbots. They do not deserve anyone's business.

I called today to talk to someone about my account. Not one time in all of the options did they say speak to
An account person. Why can't they include in one of the options the ability to speak to someone. It was very frustrating. It really is a waste of the customer's time to have to get it across to someone that you want to speak to a service representative.

The Talbots credit card account siie is pretty terrible. Now it is unusable after a one week outage. Their required 2-step verification process is not sending our emails. It doesn't work. I have tried both telephone support numbers and they are 100% automated with no possibility of a human contact. It is very frustrating and I am inclined to cancel the account after 30+ years as a Talbits customer.
The problems all center around their, "Commenity Bank" which has provided poor service from the day it was adopted to run Talbots credit card. From what I can tell on line, it not even a real bank.

I purchased two items over one month ago. Was told due to Covid 19 warehouse was closed but now open and should be shipped shortly. One item came called customer service waited for over one hour and was disconnected. A day later at 8:30 AM called sales who was Able to track the item but noted now in CT but cannot tell me why. She said she would transfer me to customer service this was now 9:00AM. I waited for hours on hold and at 11:30
Was again disconnected. I have neen billed for this item. Unless you can purchase directly from their store do not waste your time and money.

Talbots located in Southlake - The clothes were great however customer service was not. One lady in the cashier was very condescending. When asked politely for another size she immediately said no without looking at the clothes. I saw another customer check out and she was so polite to her. She definitely looked down on us with THAT look in her eyes. She looked at us as if we weren't worthy or classy enough to buy their clothes. EXTREMELY UNACCEPTABLE. That lady was the only rude worker there. The others have decent customer service. I don't remember her name but she had glasses, was middle aged, had slightly gray/brown hair, and worked on Saturdays.

I'm thinking of sending the last 3 coupons I received for discounts on Talbots clothing to their Customer Service department. One was their annual birthday coupon. When I tell you that I have been a Talbots customer for over 20 years, and that I couldn't find ONE THING I wanted to buy you will understand my sadness at the demise of this formerly favorite store. I find myself going to my "vintage" Talbots clothing in my closet, still beautiful and in excellent condition. Wake up, Talbots! You're losing us all!

I returned a spring cardigan that developed a hole in the collar after two wearings. The salesperson was awful. She kept looking at the hole in the sweater. I guess she might have thought I did it. All I wanted was the same sweater without a hole in it. Actually, I have a friend who had the same issue with her cardigan. I bought the same sweater again because I like it but I do not appreciate the way I was treated. Then I was given a long lecture that I should not have the sweater dry cleaned. Really? My dry cleaners does not use chemicals. All of my clothes are either hand washed or dry cleaned. I expect better communication from Talbots.

I have been a customer at TALBOTS for 21 years my payment in March was misplaced. I called Comenity Bank to see what happened to my payment they had no idea I needed to go to my Bank where I have bill pay for them to find out what happened. In the mean time I had to make my payment of 31.69 again plus a late charge of 25.00 if not they were going to file it against my credit. I did not want that to happen so I paid. I sent them everything me and my bank had they would not except that, they wanted more I feel like they just stole my money.
I could not deal with them 5 months was long enough so I canceled my card. I told them to keep the money not worth it.

I placed an order on line and received e-mail confirming receipt of order. They informed the item was in stock in the iScardsdale, NY store and they would be sending another e-mail to let me know when it was ready to be picked-up. Never received an e-mail. Called the store several times but nobody answer.
Called the number in the back of my talbots card and I was told they were placing a new order that I should be receiving by July 11th. I called again today and I was told
"sorry is no longer available". They should have told me from the beginning and that would save me a lot of time that I could use to look for a similar item at another company.
That shows how much consideration they have for their clients! No more talbots!...

I work for the financing group for the talbots CC and geez a lot of you are horrid individuals to service workers. Reality check! Your stupidity does not equate to others having to deal with your nonsense. Call the right numbers and realize you aren't the center of the $#*!ing universe!

Went to a Toronto Talbot store. Bought 7 tops, good quality and fit. The store manager started to verbally bully me several times and followed me to the register while I was paying and kept on haranging me.
I have shared this story with friends and family who say I should report this. I don't want to be responsible for the manager losing their job. A different salesperson came over to me and said that I should let it go because it's Christmas. I don't celebrate Christmas and I don't go to a store to be told how to behave and what I should accept in how I am treated. I wonder how head office allows this. I won't shop there in the future. I do not believe for one second that I am the only shopper who was subject to harrassment. Talbot need to train their emplyees better.

Have shopped there for 45 years and am now stopping having become more environnentaly responsible.
Single items of clothing are shipped and arrive in store in individually wrapped plastic bags. When the garments are unpacked the plastic is discarded as regular trash. Jewelry packing is even more earth un friendly. For example a pair of earrings are in a small plastic bag, then two pair are placed in a larger plastic bag. So 3 plastic bags for 2 pair. All that is thrown out when unpackaged. Then when you purchase something at the store, they want to wrap is in tissue paper, use a sticker to hold the tissue in place, then place it all in a plastic bag. Why don't they use paper and eliminate the tissue? What a misuse of plastic, waste of time and money. No wonder the prices are so high. If you care about the earth...

Waited forever to get credit. They sent me a pre printed shipping label. I had no idea I'd be paying 8.95 to ship that small item. ( they take that shipping cost out of the refund) refund has taken 20 days. When I inquire all I get are automated, " We are experiencing shipping delays." I paid to ship and return what was deceptively photographed in the online catalog. It looked like it was two pieces but it was only one piece. Then when I emailed corporate as I thought it was an error $ 17.90 in shipping for a $62.00 item I get an email ( after two more automated emails saying they are experiencing delays…) in which the corporate support tells me they will refund me the return shipping in 5-7 business days. This puts my refund close to one month from the time I returned it! I've wasted lots of time dealing with them and trying to get answers. I only got a reply after emailing corporate directly ( reply came within two hours after waiting almost three weeks, amazing!) I only both with this review for one reason…. Let others know customer service is not at the forefront. Buyer beware.

I just want to say that I shop at Talbot's Outlet about twice a month but recently I have been very disappointed after receiving an email of a sale and when I get to the store they have the same old winter leftovers on sale when they advertise new Spring arrivals on sale. I wish there was a website for Talbots Outlet with the prices listed so I could avoid a long trip to the Outlet. Otherwise, I like the clothing but I feel the prices are very high and there are not enough coordinating fashions.

Not friendly at all to Black people. Ignored me. Made me feel as if I was a disease. Said that they didn't have my shoe size without looking.