Shar Z.

Waited forever to get credit. They sent me a pre printed shipping label. I had no idea I'd be paying 8.95 to ship that small item. ( they take that shipping cost out of the refund) refund has taken 20 days. When I inquire all I get are automated, " We are experiencing shipping delays." I paid to ship and return what was deceptively photographed in the online catalog. It looked like it was two pieces but it was only one piece. Then when I emailed corporate as I thought it was an error $ 17.90 in shipping for a $62.00 item I get an email ( after two more automated emails saying they are experiencing delays…) in which the corporate support tells me they will refund me the return shipping in 5-7 business days. This puts my refund close to one month from the time I returned it! I've wasted lots of time dealing with them and trying to get answers. I only got a reply after emailing corporate directly ( reply came within two hours after waiting almost three weeks, amazing!) I only both with this review for one reason…. Let others know customer service is not at the forefront. Buyer beware.