Swappa Reviews Summary
Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.
This summary is generated by AI, based on text from customer reviews
Great response from staff and seller just a great site all around. Got my device in just 2 day and it is just as described. Works perfectly couldn't be happier with my purchase. Will buy again
This was my first swappa purchase and I have to say that I was impressed. I am very happy with my purchase and the service is wonderful.
From the moment phone was purchased, seller kept me informed as to statistics of phone transaction. Gave me tracking, shipping, was great.
Good experience, although swappa should have a requirement that sellers are pre-verified with PayPal so others are not delayed getting their phones like I was while seller was getting verified with PayPal.
The seller sent the iPhone 5s promptly and it was in excellent condition. I will always look at Swappa first before spending 4 times the price when buying retail. I highly recommend using Swappa!
The device is great, it works awesome and ships fast!
Found the phone, contacted seller to make sure it's compatible with my carrier, paid and got the phone within a few days.
The swappa staff were extremely helpful in providing guidance and instructions throughout my purchasing process. The site's guidelines and requirements for both the buyers and sellers were a definite asset in facilitating a positive experience.
I have advised all my friends and family, if they ever needed to upgrade or purchase a new device that they must check out and use swappa.com. Thanks to all those involved.
My smartphone came with some flaws - camera crashed the system.
The seller worked with me to fix it. Eventually, we got the software matched. The big deal is that I felt that Swappa had my back along wiht PayPal.
The seller and I could work well with this back up.
Over-the-top process. There are all the checks and verification to ensure the buyer will receive exactly what was advertised. I have bought 4 phones, including the I received yesterday, and never had any issues.
It was a real pleasure and painless transaction. I'd never heard of Swappa until an employee of mine told me to check it out, and now I'll use them going forward for any phone needs! Great prices, super fast shipping, and a real pleasure to work with.
I just purchased a Galaxy S7 that had only been used for 2 months on Swappa. I saved $250 compared to buying it new and it still has 10 months of the Samsung warranty left on it!
I had asked some questions of the Swappa staff both prior to and after my purchase and they always responded within a couple of hours of my posting the question. I looked for phones on Ebay as well but was much more comfortable buying through Swappa because they do a lot to try and ensure no one advertises faulty or blacklisted phones on their site.
Would definitely recommend this site!
I had never used Swappa before, so I was nervous about it. I gotta say, it was one of the smoothest transactions I have ever conducted online.
Swappa made this purchase transaction really easy, smooth, fast, and convenient. The reputable rating/ review system made the buying experience enjoyable.
I received my phone just days after I ordered it. It was fast. Packaging was also good. However, I did not get the phone I ordered. I emailed both the company which sold me the phone and Swappa. I received emails back from both entities within an hour or two. I had no problems getting a return postage paid label from seller company. I returned incorrect phone an got my Note 3 real fast, two day priority. So far the phone seems to be functioning without issue. And, the phone seemed to be brand new (I did buy a phone that was supposed to be in "mint" condition). Needless to say my teenage daughter is happy now.
I've bought and sold several phones on Swappa and have never had a bad experience. They ensure the ESNs are clean and I feel the people who use the site are serious about doing things the right way. I've recommended it when people mention they're looking for a phone.
Top rated site. Reliable sellers. Fast shipping.
We have bought two phones from different sellers on swappa,... totally painless. Will use swappa again in the future.
Absolutely one of the best purchases that I have made! Chad thank you for the extra phone case and the bonus protection screens. My grandson was elated when he opened the iPhone box. The iPhone was perfect! Everything looked brand new and out of the box condition. I am so happy that I selected you Chad from all of the other sellers. If anyone reads this comment, know that you are getting a great product at a very good and reasonable price. Chad responds quickly to all inquiries and he's truthful and sincere about everything. He is a great communicator throughout the decision, selection and transaction process. This was my first purchase ever on Swappa... and because of Chad, I am a Swappa fan for life! Thank You Chad!
From the business
The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members