Swappa

I've sold multiple older phones as well as various other electronics through Swappa. I've also purchased phones. The experience has always been painless and straightforward. I highly recommend using Swappa for you electronic buying and selling needs!

I've heard some people say that Swappa can be cumbersome in how it conducts business, with lots of stipulations and rules in place before you buy or sell. But that's exactly why I've been using them for 2 years now. I may not have the sales records that some people have, but it gives me a great place to offload my devices and get competitive prices for them. Their staff is always quick to respond to issues and they want to ensure customers have a positive experience. I have nothing but great things to say about them.

My Instagram feed told me about Swappa.
It's like a Buy-It-Now-only eBay, for tech, where you can negotiate if you want.
It feels like real people are vetting the Sellers' listings, making sure photos of items are real, and everything meets Swappa standards.
Communication between Seller-Buyer-Staff is easy and prompt.
I felt safe every step of the buying process.
Payment, shipping, tracking, Seller communication, and delivery all went smoothly.
Swappa is a go-to and my first choice for tech purchases!

I am in the process of replacing three family cell phones I originally bought new on Swappa almost five years ago. Just bought the first new replacement and figure I saved about $320. One down, two more to go. Before it's all over I will save almost $1,000 by buying my three family cell phones on Swappa. And, as a side benefit, by activating our Swappa phones with our cell phone service provider, I don't have to commit our family to that service provider's multi-year contract in order to get a discount. Overall, that's a pretty good deal for a little on line work! Maybe I've been lucky, but so far I purchased four new phones on Swappa without an issue.

You can be doing good business on swappa I was rated 4.5 stars always refunded buyer promptly if issues etc. There was no reason why my account should have been banned. I have had a ebay account for 6 years selling electronic like I do on swappa and never even came close to losing my account. But I have lost 3 swappa accounts with no explanation to why I lost any off them. This is how I make a living and they can't even give me a 30 second response of what I did wrong. $#*! them $#*! this company it's trash. Will continue to make accounts and waste their time

Bought three phones from Swappa. Great prices, mostly accurate descriptions and information. The one bit of bad information was not the sellers fault.

The Swappa team does everything in their power to make sure the phones are functioning and clean and legal and "as described." And they do everything they can to facilitate communication between buyer and seller and to make things easy for those looking for a good phone.

Just outstanding... wish every commercial / sale site on the net were run so well.

I've only used Swappa this one time so far, but the seller was awesome and I got exactly what I was looking for. He answered all of my questions about the phone and also included a free USB-C cable even though he didn't initially have it included in the listing. Swappa (along with the Seller's responses) helped me feel very confident in my purchase, and it's definitely a website that I recommend if you're looking to get a great deal on a used phone. I'll most likely be using it again in the future!

P.S. I see a some reviews here saying they had bad experiences, and that is bound to happen at times with all websites; if you do decide to use Swappa, I'd recommend looking for a seller that has good reviews, just like you would on any other website (the seller I went with had three reviews, all good, and it worked out great for me). Just be careful, and use Swappa as a tool to help you cut out some of the bad listings that you might see on other websites. :)

Swappa paints a picture of being safe, but really isn't. Their IMEI check doesn't catch phones with outstanding balances and they allow phones that are reported as replaced under warranty and therefore should be out of circulation. I tried 3 transactions on Swappa. First one was still attached to a prior owners account that had a balance and could not be activated without that being paid off. Swappa refused to help and I ultimately had to have our credit card step in to get a refund. In my second purchase, the buyer created a shipping label and provided tracking number but never shipped. Had to get a refund for that one from paypal... again no help from swappa, except to pass me off to paypal. Third try, the seller lied about the condition of the phone and the ability to activate it. I'm in process of having to return that one to get a refund. Too much hassle. Avoid this site -- I've had much better luck on eBay, which is saying something.

I bought a new phone here and I was very satisfied with the entire experience. The used phone arrived in near perfect condition, as described. It really shows how well the Swappa moderators patrol their community to ensure sales are actually happening as described by the seller. Nothing sketchy like eBay.