Swappa

Over the past 4 years I stuck with Swappa through thick and thin, thinking the savings were worth the hassle. But I would say 75% of my transactions had issues. Junk devices sold as "Mint", scammers trying to have me pay them directly, phones that are not paid off through the carrier, etc. Most recently, I found a device sold to me was not free of contract and the owner settled with a debt collection agency. Now I'm stuck with a device I cannot unlock. Ultimately I have to dispute the charge through Paypal because swappa can't take any other action. I can't honestly say I will ever use them again.

My go-to website for pre-owned cellphones. When assistance is required, the Swappa team is willing to assist. Excellent protection for both buyers and sellers. The phone specifications are set to high standards. Because phone flipper merchants don't disclose enough specific information regarding a phone's real condition, such as screen condition and battery health, and their reviews tend to be subjective and overrated, I prefer to buy from individual sellers.

I've never bought a reconditioned cell phone, let alone bought it sight-unseen on the internet! My experience with Swappa was awesome. I ordered three. The first two were expedited and were rec'd in just a couple of days. Went into our carrier's store and within minutes our new phone were set up and ready to go.

The condition of the phones we rec'd was great. I was really concerned that they would be worse than that description on the website. Nope. They are great.

I have told family and friends about Swappa and will use them again should it become necessary.

I sold a phone and the person filed a claim against me with PayPal using lies that my phone had an unpaid balance to AT&T. Now, they get to keep my phone and I'm out the money. Swappa won't do a thing in these cases. They just let their sellers get defrauded. It is complete rubbish! DO NOT sell on Swappa or you will be defrauded eventually. I used them a few times without problem. Now, the scammers are aware of this marketplace and Swappa won't even interface with PayPal to help at all. What a joke!

Purchased a lightly used Samsung Galaxy Note 4 from Swappa. Staff were helpful in resolving a small issue*, and transaction went very smoothly after that. Phone arrived in great condition, and has been successfully activated.

One complaint... there is an option for the seller to back out of a sale, after the buyer has committed. Not sure the reason for this. I would have been very disappointed if the buyer chose to not honor the price he had already posted. As I mentioned above, Swappa staff recommended the seller complete transaction with me, and all went well.

The selection and types of devices available for purchase is staggering. I selected an iPhone that, I discovered post-purchase, was blacklisted by Apple. Unfortunately, without IMEI info, it is not possible to check the phone's status for this. A network-unlocked device does not insure that it is not blacklisted. There was a steep learning curve involved, but the seller worked with Apple and me and together we were able to solve the problem. The phone's function has been completely restored and is exactly as described by the seller. Next time I use Swappa, I will do additional due-diligence prior to purchase, but this did not discourage me from using them again. You can find just what you are looking for.

I used swappa for the first time because I saw a great deal on an Apple Watch from a highly rated seller. The posting process is well curated and puts just enough pressure on the seller to really care about their customers. When I received the watch we had some activation trouble and the staff was immediately in on the thread, moderating and making sure the seller resolved it in a timely way without me having to make a formal dispute. This system is excellent for trading phones and electronics and it's clear the focus of swappa makes the experience truly superior.

I would not hesitate to buy from Swappa.com again! My phone arrived in the mail with some drop damage. However, the seller was understanding, polite, prompt, and worked with me until we came to agreeable terms. Swappa.com was also there to provide support as needed. The seller presented many options to resolve the problem, and let me choose the option that I liked best. When my wife finally lets me upgrade her phone, I will do business with Swappa.com again! They saved me over $100 for a like new iPhone, compared to buying it from the Apple store.