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Swappa

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Washington
2 reviews
8 helpful votes
Follow Amanda H.
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I attempted to purchase a phone through Swappa's website a couple nights ago, for whatever reason both times I tried their site said the sale was void. However the amount for the phone was pulled from my bank account anyway. When I contacted them, their only response was to deny there was ever a sale and that my "financial institution" would return the funds. So now I'm out $400 and this company has not been any sort of helpful trying to solve the problem.

Date of experience: May 4, 2018
Pennsylvania
1 review
0 helpful votes
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Great site, great seller!
January 23, 2017

Seller had great communication, shipping was SUPER fast. I received my phone is 2 days. The device works great and looks even better that I thought it would. Highly recommend. This was my first time using this site, but I'll def be back.

Date of experience: January 23, 2017
Massachusetts
1 review
0 helpful votes
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No surprises
October 19, 2016

This is my 5th or 6th phone I have purchased from Swappa. It's great that they define the conditions. Most people adhere to the standard, so you know what you are getting. All my phones have arrived in better condition than I expected.

Date of experience: September 17, 2016
Texas
1 review
0 helpful votes
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In my 4+ years of using Swappa to buy and sell, I've never had one problem with any of my transactions. Much easier and safer than EBay and more consistent about your payment going through or getting paid. I will use Swappa again!

Date of experience: March 11, 2018
Connecticut
1 review
0 helpful votes
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Smooth Swappa Sale!
November 25, 2016

Product arrived in a carefully structured package to avoid damage. Delivery exactly on time as seller indicated. Tablet was in great condition and works perfectly. Considerate, honest business person I would highly recommend. Thank you, it was a pleasure doing business with you.

Date of experience: November 25, 2016
California
1 review
0 helpful votes
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Hands down, best place to look for used phones
December 6, 2016

Great place if you're looking for used phones. Staff is friendly and the phones are guaranteed to be shipped in the condition they're described as. I recently purchased my new OnePlus 2 from a great seller here and the entire transaction went smoothly.

Date of experience: December 6, 2016
California
1 review
0 helpful votes
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Easy transactions for cheap phones
July 28, 2016

I've used Swappa for 3 phones now, and each experience has been seamless and easy. The staff is vigilant about checking the accuracy and legitimacy of each listing. I especially like tracking the price graphs to know when I'm getting a good deal.

Date of experience: July 27, 2016
Colorado
1 review
0 helpful votes
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I'm not a big tech dealer but I've purchased 3 phones on Swappa and all experiences have been great. I have bought one new and two "mint condition" used phones on Swappa without any trouble. This is the tech purchase website for non-techies to buy with confidence.

Date of experience: August 11, 2018
Brynn A. Swappa Rep
over a year old

Hi David, we're glad you'll be back! Thanks for using Swappa!

California
1 review
1 helpful vote
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Easier than Ebay!
January 11, 2016

I use Ebay a lot and still will, but for buying a used phone, Swappa was much easier. Phone condition was accurate and price always includes shipping. The seller is obligated by Swappa to mail within 2 business days or they will follow up. Super hassle free.

Date of experience: January 11, 2016
Canada
1 review
0 helpful votes
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Been buying from this site since 2011 and so far i dont have any issues with my purchase. Description of the item are upfront and seller are always available to answer your questions and so with the staff. Totally legit Cant ask for more. Thank you swappa

Date of experience: February 6, 2018
New Jersey
1 review
0 helpful votes
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The only safe place to buy a a used phone!
February 25, 2016

I was not comfortable buying a used phone on other sites. I loved the ability to see detailed pictures and a site monitor. My sale was easy, accurate and fairly priced. Thank you so much Swappa for giving consumers a great place to shop!

100% satisfied customer!

Date of experience: February 25, 2016
Pennsylvania
2 reviews
3 helpful votes
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Initially hesitant, but...
March 19, 2016

I was wary at first about how easy this site made buying and selling phones and tablets. I've been burned before on other sites by nameless, faceless scammers. But, the more I read and followed the more I liked. I took the plunge and used Swappa to replace the wife's lost phone. Honestly, it was the easiest and most stress-free purchase I've made in a while. Swappa staff stays on top of everything and ensures both sides are satisfied. I will definitely be coming back to Swappa to buy again!

Date of experience: March 19, 2016
Texas
1 review
0 helpful votes
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I've been a loyal Swappa user for a few years now and have bought multiple phones and sold almost as many. Except for one irresponsible seller (had to get a refund, they never shipped and didn't respond to Swappa's demands for interaction), the site experience has been amazing.

In my case, I have kids who are not exactly careful with their phones and I choose not to buy from Verizon, as they either want a new 2-years with each phone "upgrade" or they want to charge an arm and a leg, so Swappa is the best for me. Your purchase is safe and secure and if the phone isn't as represented, the sale is risk free. On the selling side, you get to quickly sell your phone without a lot of hidden fees or transaction costs. Best of both worlds.

Date of experience: February 3, 2017
California
1 review
0 helpful votes
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Samsung Galaxy Note 5
April 7, 2016

This sale went smoothly and I appreciated that swappa staff monitored along each point of contact to ensure a successful completion. The prices are better than ebay and probably because it cost less for a seller to do business here. People in the know are using swappa.

Date of experience: April 7, 2016
Ohio
1 review
1 helpful vote
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I'm hesitant to make big purchases on used electronics online - bad experiences on E-bay a few times. Refreshing to make a purchase and have it come through as promised. Reasonable insurance available too. Obviously every purchase can be different - first impression has made me a returning customer.

Date of experience: June 7, 2017
Canada
3 reviews
0 helpful votes
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I've been using Swappa for a few months now and I'm very happy with it. The app is easy to use, the service is great and they always respond quickly to any issues or questions. I would highly recommend them to anyone looking for an online marketplace!

Date of experience: March 3, 2023
California
1 review
1 helpful vote
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A great idea whose time has come
December 25, 2015

After a gruesome slip and fall sent me to the ER, insult was added to injury when I discovered my truly beloved LG G2 died a tragic death. Swappa to the rescue! They do everything to make sure a buyer knows what they are getting: In my case, a newer model at a fraction of the cost it would have been to get a new phone. With Swappa, you can buy used with confidence.

Date of experience: December 24, 2015
New Jersey
1 review
0 helpful votes
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Excellent Website for Buying and Selling
February 8, 2016

Swappa does everything right when buying or selling. Verification of sales, social feedback rating mechanisms, and timely communications. I have bought and sold many times on Swappa, and would gladly do so again.

Date of experience: February 8, 2016
Illinois
1 review
0 helpful votes
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I have been a member of Swappa for about 5 years now and it has always provided a consistently safe, convenient way for people to buy and sell their mobile electronics. It's been my personal experience that the level of professionalism shown by the staff is second to none and the people doing business here are trust-worthy. How many sites online can you say that about anymore? I hope this site remains as it is for a long time to come.

Date of experience: June 30, 2016
Pennsylvania
1 review
1 helpful vote
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Everything i expected and then some.
February 12, 2016

If heard a lot of good things about swappa before trying it, and it easily lived up to them. The transactions are extremely forward, and very transparent worth great communication throughout the process.

Date of experience: February 12, 2016

Overview

Swappa has a rating of 4.1 stars from 3,177 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Swappa most frequently mention great experience, new phone and mint condition. Swappa ranks 5th among Marketplace sites.

service
332
value
332
shipping
322
returns
125
quality
331
This company does not typically respond to reviews
+78