SwappaReviews 3,179

My phone died, and I needed a new one asap! My carrier offered me a super plan but had high prices on phones. I found Swappa, all their listings are vetted for phones that are legitimate. It's hard to trust buying a phone online from a private party, but between Swappa's due diligence and Paypal's buyer guarantees I felt protected. I was able to ask questions of the sellers myself to pick somebody who seemed honest, and ended up with a new in the box phone at a very fair price from a great seller.

After the unfortunate destruction of my beloved Lumia Icon, I required a new device for a practical sum as soon as possible. Swappa provides next day customer service on comments and has a large selection of phones that have been approved by them. My rush for a phone with similar physical specs to the Icon sent me from the rather slim Verizon approved section to the Unlocked section. However, within They do not separate unlocked devices that are cdma(verizon) and gsm compatible from those that are only gsm unlocked. I bought a nexus 5 for its specs and pricetag. After it's arrival I discovered it was "not approved by verizon". After requesting help, I was told"your fault!" by a rude employee who seemingly mocked my trust in their site.

My point: Swappa does not provide enough extremely valuable information on unlocked phones. Leaving it entirely up to the customer to have to use whatever else he/she can to determine if it will... well... even work. Which you should be told.

I was happy that it's only a ONE time $10 fee to pay to sell your phone it's definitely safer then Craigslist. And cheaper then eBay

I was nervous using Swappa for the first time but I read about it on a "techie" site while researching how to buy a used iphone and not get ripped off. Many people had bad experiences buying through Craigslist but some people mentioned that they ONLY buy through Swappa. After watching the listings for about a week and missing out on a few phones that got purchased quickly, I finally purchased an iphone 5s for my daughter (her first iphone). The seller was awesome! Great communication, quick shipping and a phone that was better than described! I'll definitely be using Swappa again!

I've bought three iPhones on Swappa over the past two years. My advice: be patient, don't quibble over a few dollars and expect sellers to modestly exaggerate the condition of the phones they are selling. A phone described as in "great" condition is more likely to be in good condition.

I have bought and sold a few phones with some issues but nothing too bad so far. However I had a situation today that just totally ticked me off. Mainly the response from the staff. A new seller who just created their account listed a G2 for 145.00. I asked if he would sell it to me for 125 which is what the last several G2's sold for and late last night he agreed to do so. So, I login this morning and attempt to buy the phone (an Xmas gift for my Mom) only to find some jerk cut in front and snatched it up. It was obvious from comments that the seller and I had agreed to a sale. When I complained some totally unaware moron replied that if I did not want such as this to occur I should pay full price and never attempt to negotiate a lower price. He also told me there was another G2 I could buy (at a price even more than the original price on the one I missed, and that was of obvious lower quality) In other words I should buy an overpriced device because swappa can't be bothered to create a fair playing field for their business. I did not ask seller to lower the price for someone else but swappa just can't understand why I would be so annoyed. Of course they closed my account when I complained. A meaningless gesture since I wouldn't buy a device through them if they were the one and only place left on the net. Which they aren't.