Phone near perfect and arrived on time. Will definitely purchase again and list. Thanks.
I had a quick and pleasant process in buying this phone from this seller.
Sellers are usually knowledgeable and the staff is quick and informed, even on holidays.
Found the phone I was looking for in mint condition for a great price
Love it. Found what I needed from a motivated seller within a few clicks.
The transaction is great and do feel more protection when I buy i there.
I've been selling on Swappa for 2 years. I have 48 reviews, all positive. However, I hate that Swappa leaves their refunds and disputes up to PayPal. We all know PayPal never sides with the seller. And that is such a lazy way of conducting business on Swappa's part. I sold a brand new, still sealed MacBook and buyer claimed he received a different MacBook. He even made a fake YouTube video of him "opening" the box to find a used MacBook inside and posted pictures of it all scratched up. He won the case, even though it was obvious he was trying to scam me. PayPal didn't even ask me for my evidence. They just said that the best option was to refund the buyer. I was out $2100 and never received my new MacBook back. The buyer was supposed to AT LEAST send me back the fake MacBook that was seen in his YouTube video, per PayPal's return policy. Instead, he sent me back a Lenovo. I brought this up to Swappa and they can't or won't do anything about it. PayPal wants me to file a police report, because my affidavit and all the pictures, videos, and plenty of other evidence weren't enough. I have another buyer who bought a brand new OnePlus from me. He then decides he's going to sell it to one of his customers. They use it for 3 months and they decide they don't like. So my buyer asks me for a refund. If he opens a PayPal dispute right now, I'm 100% positive that he is going to win, even though it is not my fault. That's how little confidence I have in dealing with refunds regarding Swappa sales. That means I will be losing money and receiving my phone back in a different condition than how I sold it. In what world is that fair? At this point, I wouldn't even sell my electronics on eBay. Don't sell electronics on sites that are backed by PayPal, especially Swappa. Swappa staff will not do anything to help. They just sit there and listen to the buyer and seller bicker back and forth. It's awful. The least they could do is close the sale out weeks after it's been marked as delivered. But no. Instead, they allow the buyer to chose when to close the sale. This is so unfair to the seller. Swappa sellers are usually those who run small businesses or those who just want to sell their personal items. Does Swappa not realize how horrible PayPal is to small businesses? PayPal doesn't care about the seller and neither does Swappa. Swappa says they want to remain neutral on these types of matters, but if you think about it, PayPal is never mutual. All Swappa really does is pass the job along to PayPal, who always sides with the buyer over the seller. I no longer want to sell on this site and I do not recommend if for other honest sellers.
Just completed a decent transaction of a Galxy S6. Happy with what i got. Thanks team
I use swappable to buy and sell all my phones and he never had a problem
Picked out a phone, had conversation with seller, bought and recieved. All simple and no hassle.
Swappa is an awesome site!
Have bought and sold a few times and not once have I been disappointed.
The site was easy to navigate, and I found my phone for about half the price for anywhere else.
Great service i will definitely continue using this service and recommend to others.
The Iphone that I purchased came as described, and the price was reasonable.
Swappa staff they are very helpful and they always there for you. Thanks
Phone purchase was perfect Phone is like new
I would use swappa again
The easy process and staff approved listings give the shopper peace of mind.
Overview
Swappa has a rating of 3.6 stars from 3,176 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Swappa most frequently mention great experience, new phone and mint condition. Swappa ranks 5th among Marketplace sites.
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- Kansas City, MO, United States
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Business History
The inspiration for Swappa sparked when Ben had trouble finding a good source for test devices for Android development projects. Turning to eBay and Craigslist proved perilous and time-wasting for buying mobile phones. Blacklisted phones, junk devices, inefficient communication, and downright fraud plagued the antiquated marketplaces.
Knowing there had to be a better way, Swappa began as a side-project to build a better marketplace for buying and selling quality mobile devices. Safety, simplicity, low fees, and the "human factor" made Swappa different then and still do to this day.
From the first Swappa sale (a Motorola Droid) to millions of dollars per month in commerce, Swappa has grown to be the ultimate used tech marketplace. We enjoy creating technology that makes it easy for people to directly sell devices to other consumers and everything we do revolves around this concept.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members