Swappa

Arrived fast and in perfect coniditon. Really like that Swappa verifies the seller, will be using it for all future phone sales/purchases

I've been with Swappa for almost 4 years now and it's the only place I'll sell a phone. It's really not a difficult process... you follow the listing guidelines. Attach pictures, input condition, IMEI, accessories, etc. and then finally take a verification photo once you have your listing ID. Sure, it's different than eBay. But if you want to sell on eBay, then sell on eBay and deal with high fees and a lack of customer service. I have 100% feedback on both eBay and Swappa, so I understand them both.

Their customer service is great and responsive. When I started selling on Swappa they were Android-only. When users of the site started requesting to list iOS devices, they listened and made it happen as well.

Their fees are much better than eBay. Actually, it's their LACK of fees that's better than eBay. If I list a phone for $400, Swappa adds $10, making it $410, and the buyer pays for the listing. It's a fair fee for all of those involved.

Another aspect of Swappa that I enjoy is the public messaging on the page of the listing. If someone wants to offer me $350 for my phone that I've listed, everyone sees that. This helps avoid lowball offers as well as keeps the communication open to the whole community. I may say that I'm willing to drop my price to $380 and someone else may want to take me up on that price.

After reading through the other reviews on the page I feel bad for those with non-working phones or that have issues with the sellers. What it seems that the others on this page don't realize is that those same things happen with eBay. You can get a phone shipped incorrectly by the seller, or you can have phone issues over time. Swappa isn't the entity selling you the phone, though, so they aren't responsible. However, any miscommunication or issue that I've had with others on Swappa has always been mediated very well by the staff there.

This is the 6th phone I bought through Swappa over the years and once again, I am completely satisfied with the experience.

Do not recommend
I bought an ipad from Sellword LLC
One of their top sellers and the ipad shut down after only 20 minutes
I fully charged it and kept trying it kept dying the seller agreed to send me a return label but i still has to drive to usps to drop it off then i sent it back and i left the seller a thumbs down feedback the sellers asked me to change it "asap"
And i refused because it was my honest feedback so he turned soar and hostile he said he won't refund me and it could take up to a month i aSksd for swappa staff help and all they did was take their top sellers side so all swappa can do is to recommend that i open a paypal
Case because swappa although had a rule of sellers not selling battery defective items they still do and obviously they do not uphold their standards or do anything to help so now after two weeks i am still waiting for paypal to step on and help if it wasn't for paypal they would steal my money
Very disappointed and will not recommend this place to anyone

I am currently dealing with a bad situation through SWAPPA. I bought a ZTE Boost Max N9520, that showed to be in good, shiny condition with an a/c charger. When I received the phone, it had a deep scratch on the face, the water indicator is red and there are signs of possible corrosion on the SD card tray. SWAPPA said they don't deal with disputes, to contest it with PayPal and if I send the phone back, they would refund my $10 buyer fee and told me not to dispute the buyer fee with PayPal. How do I know that the seller isn't going to state that they never got the phone returned? The seller already stated that he doesn't want it back and that it isn't the same phone he sent. Went so far as to say, he felt that HE was being scammed. All I want is the phone as described, where is there room for a scam in that?
I also did not receive an a/c charger with it, the seller said he wasn't selling it with one, even though it is clearly in black and white on the listing. The whole transaction started out with the seller stating he did not receive my payment and later back tracking, stating that he forgot he was selling the phone on SWAPPA and did get the money. The phone was shipped in a flimsy envelope with a very thin layer of bubble wrap around it. There did not appear to be any damage to the envelope or any dampness nor water stains on the envelope. When I tried to turn the phone on, the LED just glowed red, I tried to charge it and still red. I ended up having to do a hard reboot that I found on line and the phone finally turned on. I am still awaiting an outcome, so far a good result is not looking very promising.

Used the site several times and no issues.
Highly recommend trying them once and see for yourself.