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Swappa

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New York
1 review
0 helpful votes
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Excellent
September 30, 2016

Found what I needed promptly. Item was listed in excellent condition and it was... factory reset and very prompt deilvery!

Date of experience: September 29, 2016
Arizona
1 review
0 helpful votes
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Swappa made it happen
September 12, 2019

My Sony Xperia sold quickly for a fair price on Swappa after little interest/offers on other sites. The entire process was easy, easy, easy.

Date of experience: September 12, 2019
New Jersey
2 reviews
0 helpful votes
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4th phone I bought from swappa.com
October 24, 2016

Great phone
10x better than buying from a store.
Then I sell the phone I am replacing.
Love swappa.com

Date of experience: October 22, 2016
Wisconsin
1 review
0 helpful votes
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Swap packs is great!
January 24, 2018

Ive now had two transactions through Swappa and theyre fantastic! Theyre to buying phones what Amazon is to books!

Date of experience: January 23, 2018
Hawaii
1 review
0 helpful votes
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First time buyer with a great experience
March 30, 2016

My first puchase on Swappa, transaction was easy, buyer was great. I would definately use Swappa again to buy.

Date of experience: March 30, 2016
Rhode Island
1 review
2 helpful votes
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Easy, fast, and fun shopping experience
December 10, 2015

Bought a used phone from a seller. Felt safe with transaction, human interaction from swappa members was helpfull.

Date of experience: December 10, 2015
Virginia
1 review
0 helpful votes
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Excellent seller! I recommend this seller for 5hose interested in getting more than what they pay for. Excellent service and fast shipping

Date of experience: February 18, 2017
California
1 review
0 helpful votes
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Swappa is well organized and easy to use. I recently purchased a phone and finding the one I wanted was a quick and seamless process. The first phone I purchased was from a "trusted" seller. This transaction was a nightmare. I'm not sure why Swappa would allow this con-artist on their trusted sellers list. This trusted seller sent me a broken device (not the one i ordered, just a random phone) and refused to give a refund when I shipped it back. I had to escalate to pay-pal because when I contacted Swappa and they just said sorry to hear that. They don't back their customers even when the problem is with their trusted seller. Swappa claims to be better than eBay but are not. At least eBay tries to do something when you get scammed and usually helps get your money back. Swappa also makes it difficult to see negative reviews for their sellers. You can see how many bad reviews they have but you cannot read them. I was on my own with Swappa. The reason I gave three stars instead of 1 is because I purchased another phone from an actual person not a company. The actual person was nice, uploaded picture, and answered all my questions. Although Swappa did not help in this transaction either it was a more pleasant buy and i actually received the item I needed.
Overall the website has a nice layout and the actual human sellers seem to be decent. Just know if you do have a problem and you get scammed Swappa will not have your back or assist and anyway. The won't even make the seller remove the listing because the seller listing is still there to scam the next customer.(Myte-C LLC)
However, they will sent a nice apology email to make you feel better.

Date of experience: July 1, 2016
Florida
1 review
0 helpful votes
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Worked out very well.Im happy I found the website. I was a little worried about a used phone, but the price was definetely right.

Date of experience: April 7, 2017
Texas
1 review
4 helpful votes
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Excellent Site
December 7, 2015

Great site for the resell of celluar phones and/or tablets. The site is easy to navigate and communication is fast.

Date of experience: December 7, 2015
New York
1 review
0 helpful votes
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Great experience!
October 26, 2016

I bought an unlocked Nexus 6P and it was an easy experience. I highly recommend this site as it is safe, secure, and easy to navigate.

Date of experience: October 25, 2016
Washington
1 review
0 helpful votes
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Very good site and sellers are really good. Bought the i-watch-Series1- Gen-2 for 204$ in a very good condition.

Date of experience: June 26, 2017
New Jersey
1 review
0 helpful votes
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Reliable
November 18, 2016

My purchase was delivered promptly and the description of my product was almost 100% accurate.
The description said unlocked not bootloader unlocked.

Date of experience: November 18, 2016
Tennessee
1 review
0 helpful votes
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Great Experience
May 20, 2016

This was my 2nd purchase from swappa. Purchase went very smooth. Phone was in great condition. My next phone purchase will be from swappa. Thanks!

Date of experience: May 20, 2016
California
1 review
0 helpful votes
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Swappa is absolutely the easist and most profitble way to sell Apple iPhones and iPad! Sold items quckly with perfect transactions after the sale!

Date of experience: November 18, 2020
Arizona
1 review
0 helpful votes
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One of the fastest ways to get the phone you want
September 15, 2016

I bought OnePlus 3 and it came in excellent condition. Shipping was done through USPS, so naturally it was fast.

Date of experience: September 15, 2016
Ohio
1 review
0 helpful votes
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Wouldn't even THINK of going anywhere else for a phone. They will always have your back in any purchase.
Thanks guys!

Date of experience: May 18, 2017
Massachusetts
1 review
2 helpful votes
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Easy Peasy
December 8, 2015

Buying made easy. Staff approval of listings and ESN check give you more confidence that it'll be a good experience.

Date of experience: December 8, 2015
North Carolina
1 review
1 helpful vote
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Great Company!
January 15, 2016

What a Great Company, recieved my device in little as 2 days, I rate them outstanding. Thanks Swappa!

Date of experience: January 15, 2016
New Mexico
1 review
2 helpful votes
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My go-to site for phones
January 8, 2016

I have bought 16 phones, smartwatches, etc from swappa over the past few years. Great sellers, never a problem.

Date of experience: January 8, 2016

Overview

Swappa has a rating of 3.6 stars from 3,176 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Swappa most frequently mention great experience, new phone and mint condition. Swappa ranks 5th among Marketplace sites.

service
331
value
331
shipping
321
returns
125
quality
330
This company does not typically respond to reviews
+78