Swappa Reviews Summary
Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.
This summary is generated by AI, based on text from customer reviews
Got a great device and a wonderful price. The seller is top notch and Swappa made it easy and satisfying.
First time purchasing through Swappa and I couldn't be happier. From the moment I placed my order, I knew my purchase was safe and trustworthy. The entire process was set up perfectly and I look forward to future purchases.
Great experience. Packaging secure & arrived w/in 2 days, as promised.
Phones are in great shape! Will definitely buy again!
The is nicely organized and easy to navigate. Prompt notifications re: comments between buyer and seller. Will definitely recommend and would use again.
I've been buying a few phones from there, some from the US and one from Canada. Great service from both Swappa and its users. I'm glad they verify every phone =). So far no issues whatsoever.
I needed to replace a stolen phone to ensure that we all finished our "shared plan" at the same time. Swappa was easy to navigate and had numerous phone options to be acquired as a replacement. 2 days later, the phone arrived in the mail and was activated with no issues.
I had never used swappa before and I decided to use it to get a phone I wanted instead of dealing with a water damaged Nexus 5. I decided on a Note 3 and had my pick of great deals. I bought the best condition one and it wasn't even the most expensive.
I received it in excellent packaging (shipper knew how to ship)
I like the fact that there is sort of a live help chat window available during the sale that keeps track of communication between buyer and seller.
My wife loved my phone so much she wanted one, back to swappa and found another one, exactly as easy as buying the first one. When I upgrade again in the fall, you can bet I'll be using swappa again.
I was really hesitant to use Swappa because of bad experiences with Amazon's Marketplace and eBay, but my experience was 100% positive and I felt like my seller gave me a very accurate depiction of the item. They shipped very quickly and I felt protected by Swappa's policies and PayPals buyer protection.
Had a great experience purchasing an iphone on Swappa. Phone arrived early, was in perfect condition and works great!
Great communication from seller and staff made it a experience that went smooth. Would buy and sell in the future.
My first experience with Swappa was a *total* success and super experience. I'm a *LONG* time eBay users for my phone buying & selling. I can only speak as a buyer at this time but I must say that the whole transaction was fabulous. The seller was in constant contact and Swappa's website made it super easy to communicate with him. I look forward to doing all of my phone/tablet business on Swappa!
I have both bought and sold phones on Swappa. I find that it is an easy place to buy and sell used phones. This last transaction went as smoothly as all my others.
My first puchase on Swappa, transaction was easy, buyer was great. I would definately use Swappa again to buy.
I purchased a used Samsung Galaxy S6 in mint condition with no signs of wear and in original box with all original accessories and manual. Purchase was easy, with great details on phone, seller information, pics and a easy to understand and navigate site with great pricing and condition of phone information on both new and past sales to compare. Phone was shipped promptly and was well packaged.
Bought a new GS7 for $100 cheaper than AT&T store and no tax. Wow.
Bought it Monday night. Got it in my hands by Wednesday morning in perfect working condition as advertised.
Last year I bought my GS6 on Swappa too!
By far the best place to buy phones if you want great service and to save some money.
The site is great and the people are to, it only took two days for me to get my phone and now im ordering another
My experience is always good. I don't know how they do it but I would give them more than 5 stars if I could!
Second Swappa purchase for me. Am typing this on a tablet I got just a couple of years ago. Easy to deal with, fast delivery and pay pal security. Love swappa!
Swappa took the risk out of buying used phones. They seem to have it covered. The phone I purchased was as described and shipped quickly and arrived safely. The post-purchase instructions were good and covered the bases to insure the phone was on the up-and-up. I'll be back.
From the business
The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Raiter, it looks like you've bought around 70 devices on Swappa! You've left 50 feedback ratings for our sellers averaging 4.5 stars! Thank you for the business, but I don't understand this poor review.