Swappa Reviews Summary
Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.
This summary is generated by AI, based on text from customer reviews
Great experience. Fast shipping, honest sellers and great support staff.
I have been on Swappa for a couple of years and have had many transactions, both as a buyer and a seller. Fees are reasonable for sellers and it makes a good deal for buyers as well. You know that if you buy or sale, your transaction is guaranteed. All phone or tablets are checked for financing or blacklisted. Again, this is my go to site.
Best price for a mint condition phone, very pleased
I have used this site to sell my phone and to buy a new tablet. Both transactions were very easy to complete. I researched multiple sites before selling my phone and I was able to get about a $100 more selling it through Swappa. And I was able to use that extra money to buy a ipad with Swappa for much cheaper then all of the competition. Great site! I will use them for buying and selling all of my electronics for now on.
I have purchased three phones off of the Swappa site. Flawless transactions every time. Sellers shipped quickly and items were as described. I will definitely be back and would recommend the site to anyone.
Swappa is the place to go, limited stupidity makes this a great sire for buying and selling. This is a monitored site so you are pretty safe, there are always people on these sites so you can have issues but for the most part, I have been very happy with Swappa!
Stumbled onto Swappa site while researching phones. The process was easy and it was assuring to know seller's had gone through screening process. Very complete instructions and follow up after sale. Easy to post comments.
Every time I need to buy a phone, I go to Swappa. The transactions are quick, fair and easy, everything a consumer wants. They even check the IMEI on the posting, to give the buyer piece of mind. Swappa also steps in to help ensure the transaction goes with out a hitch. I recommend this site to anyone looking to get great digital devices at great prices.
Made two recent purchases on Swappa. Both items shipped by seller quickly and exactly as described. Swappa staff very quick and helpful with any questions. Web site well made and easy to navigate.
The Swappa site is easy to navigate whether researching or looking to buy a specific device. I've had positive experiences with both devices purchased through Swappa. Helpful step by step process to validate sale and satisfaction. I consider Swappa safe and a great way to repurpose devices.
IPhone 6 purchase for my daughter's 16th birthday. Site was easy to navigate. And I cant believe how fast the shipping was. This phone looks brand-new I did not find a scratch or dent on it anywhere. It was a pleasure doing business with you thank you very much!
Marty ;)
I have bought and sold on Swappa a number of times. Each time it is a pleasure to use Swappa. The site is safe and secure and also well organized to find what I want and also list what I want to sell. The staff is ready to answer any questions you might have and stays on top of any issue you might run into.
I have purchased two phones this way. Like that you guys test and qualify them first. It has saved me a lot of money and heartache.
Thanks Swappa!
Based on my experience worth swappa I don't think I will ever go back to a retailer to buy a phone. Great prices and guaranteed devices. I was comfortable and confident through my whole buying experience. It was a pleasure!
. Excellent experience. I bought a phone LG3 851-great phone, great price and very fast shopping. Will use again Swappa. Thanks.
The staff are very professional and the entire experience is setup with customer satisfaction in mind.
So awesome. Great phones and really great prices and no hidden fees or games. The only way to go for getting a new (be it "new" or "used") phone. Thanks for existing Swappa!
Swappa has been a great experience each of the 12 times I have sold items and 10 purchased. The people I have dealt with seem to be interested in much the same I am; A good deal, great products and fair cost of admission. Swappa certainly is the lowest in terms of fees related to sales and I look forward to continuing my smartphone/tablet/computer purchase and sales there.
Swappa is the way to get a phone without paying too much and a great way to get familiar with values on a site to trust. It makes no sense to buy from the big names and pay so much, along with getting tied into a contract. The first device was for someone else and it is still working. This most recent was a replacement and things look good.
From the business
The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members