SwapaLease

I had my car inspected and they ran it in the auction, came back with a bid but they refused to me show any paperwork stating the bid and they wouldn't show the lease payoff on paper. Only verbally, they could have been made up numbers for all I know. Supposedly it was a "wash". In the end I decided not to trust them. I dealt with MIKE BECKER, said he's been doing this for 7 years and never showed anything in writing or on a company letterhead, not from them and not from the finance company. WHAT? Also, he insisted on speaking over the phone and seemed like he was avoiding an email paper trail.

This service is a sham and not to be trusted. The platform is sold as being able to exit a least without hassle. This is not the case. Don't use this site unless you plan on having a lot of looks of your profile and no real buyers interested. They have TERRIBLE terms and conditions, so make sure you read the polices and know what you are getting yourself into.

I am trying to take over a lease. I paid for the premium subscription. I already emailed and phoned two cars that I was interested in, and either of them reached out.
I think there is a scam. Try to avoid that website.

Despite reading bad reviews i decided to give it a try and i was stupid. My account manager is Vernon who tried to sell me the highest package and since then has not been of any help and has not contacted me or returned my calls.

Worst customer service experience. Poor communication resulting in frustration and confusion. Seller and I were so confused what to do next. Sales rep & refinancing rep were missing & ghosting us all the time. Tried calling them, email them and left voice messages multiple times to make things work.

I couldn't believe it! My car got so much interest and sold very quickly. In fact, the first person to contact me did so within five minutes of my listing going live and was the person I sold it to.
Lisa Feldman at extension 2001 was my personal account manager and I highly recommend her. Lisa is truly dialed in! She and others were always available for questions and guidance, whether by email or phone.
My car was a hot commodity, so you may not have the same experience if yours is not, but I can tell you that swap-a-lease really works and is legit. By the way, I went for the least expensive package as I figured I would get a lot of interest and I was right.

After payming my membership. I made about 15 calls of available listing but none of them got reachable. All calls were forwarded to voice box. Then I was told I reached the maximum call limits. I tried to contact the help but everyting was gone.

I am highly skeptical that this business is a fraud. If not, they shouldn't charge the buyer and hide the seller info. Never trust them.

I've been using swapalease.com for 13 years now and their malpractices to coerce a customer into listing a car have become kind of retaliatory. For example, if I intend to list a car to transfer it's lease and in the middle of creating the listing - right at the beginning itself, if I decide not to move forward for whatever reason, they deactivate your account completely and lock you out! This is how dumb way their website is created. And on top of that they keep using this nonsense logic of "helping to list your car notion" when the customer doesn't even want to do it, but has to now call them to somehow get the account going again becasue they lock you out of the account. Pathetic way of doing business!

Sorry to all those who had a bad experience. I was a little skeptical at first... I did not "swap my lease" but someone bought my vehicle via the site and luckily the buyer was a pro who actually taught me the process so I lucked out.
The folk at Swapalease (Cherie Hook in particular) helped me out, appreciated my military service, and were responsive to my newbie needs and concerns.
If I have to do this again they will get my business without question.

Lisa Feldman advised me to use their top tier listing option for my vehicle as it should get transferred in 30days and she was absolutely correct. She was also available for questions along the way and responded immediately if she wasn't initially available. Process went exactly as she advised and extremely smoothly. Lisa is a professional and extremely effective. Great service that I highly recommend!

Swapalease.com is a fantastic way to get out of the lease you don't want or can't afford anymore. Our experience was extremely possitive. Nick Wilmers was our account manager. He was professional, attentive and responsive. Additionally he is very knowledgable and can suggest strategies that would expedite the process. We highly recommend Swapalease.com as well as Nick Wilmers (*******100 EXT 2024).

Well, I do want to transfer my lease out in 1 ~ 2 months, so I contacted them. They give me the packages and estimate of how long it takes to find a buyer. I asked about the how much incentives I should give to make the deal happen in a reasonable time, they provided a number and I followed. They also suggest to pay more on "advertiser package" rather than incentives.

I followed every suggestion, and by now, I have no contacts at all. All my inquiries got no response. They just try to sell you the most expensive packages and it's over.

I was fortunate to be assisted by Lisa (ext. 2001) today and was very impressed with her willingness to assist me and answer any question I had regarding my lease transfer. She was very professional and genuinely cared to help me. She had a friendly tone and great positive attitude throughout our conversation over the phone. I am very grateful to have been assisted by such a kind individual. I will definitely recommend SwapaLease to my friends and family because of people like her.

Lots of promises "take the most expensive package and 90% your car will sell in 30 days max".

Why, how do you know that. Well easy we post your car everywhere, on our website front page, social media, etc etc etc etc.

Well…NOTHING! Zero. And I cannot find it on website or anywhere.

Mercedes lot is empty…nothing? How!

Be careful did not work for me and they get PAID UP FRONT…NO REFUNDS NO MATTER.

If they had that record I was sold…they would not NEED OR USE A …NO REFUND NO
WAT EXCUSE!

I had a great experience using swapalease.com and with Lisa as my Account Manager (ext. 2001). If you have a need to find someone to take over your lease, definitely use them.