SwapaLease

I had my car inspected and they ran it in the auction, came back with a bid but they refused to me show any paperwork stating the bid and they wouldn't show the lease payoff on paper. Only verbally, they could have been made up numbers for all I know. Supposedly it was a "wash". In the end I decided not to trust them. I dealt with MIKE BECKER, said he's been doing this for 7 years and never showed anything in writing or on a company letterhead, not from them and not from the finance company. WHAT? Also, he insisted on speaking over the phone and seemed like he was avoiding an email paper trail.

I had a great experience using swapalease.com and with Lisa as my Account Manager (ext. 2001). If you have a need to find someone to take over your lease, definitely use them.

After payming my membership. I made about 15 calls of available listing but none of them got reachable. All calls were forwarded to voice box. Then I was told I reached the maximum call limits. I tried to contact the help but everyting was gone.

I am highly skeptical that this business is a fraud. If not, they shouldn't charge the buyer and hide the seller info. Never trust them.

Worst customer service experience. Poor communication resulting in frustration and confusion. Seller and I were so confused what to do next. Sales rep & refinancing rep were missing & ghosting us all the time. Tried calling them, email them and left voice messages multiple times to make things work.

This appears to be a scam website. I paid $75 for a "membership" to access lease sellers, but after 10 attempts at phone/email/text, I received no replies. I think this website is simply astroturfing with fake profiles to sell worthless memberships. I'm trying to get my money back now with no help from them.

The Swapalease service was great, very professional, and I found just what I was looking for. The drawback was it took 2 months for the transaction between myself and the seller to finalize, but that fell on Toyota Financial and the Covid outbreak. I would not hesitate to do this again, knowing in adbance that the actual transfer will take up to 60 days or more.

Swapalease.com is a fantastic way to get out of the lease you don't want or can't afford anymore. Our experience was extremely possitive. Nick Wilmers was our account manager. He was professional, attentive and responsive. Additionally he is very knowledgable and can suggest strategies that would expedite the process. We highly recommend Swapalease.com as well as Nick Wilmers (*******100 EXT 2024).

I'm not a person to write a review, this is actually my first ever but the experience has left me so furious I felt I needed to warn other people. I signed up for the $350 package to put the add on their server to find a buyer and they would process the transaction. After two weeks I found a qualified buyer on my own. I got them to sign up to the website and fill out their credit app. For one month now I have been getting the run around that it will be a week later then a week later. Mike Cintron and Troy Daniels are complete liars and this company actually doesn't have a system in place to process the transaction. They are looking to steal your $350 and never hear from you again. Every answer I got was I don't know what to say, I'm just as upset as you are, we are waiting to hear back from the banks, and now today 3/30/22 they told me their company was suspended and they can no longer actually "swap leases". How can this company still be open? I'm going to file with the attorney general. They will steal your $350, they will waste your time and I lost my qualified buyer.
ABSOLUTELY AVOID THIS COMPANY COMPLETELY
I'm Brandon Marks from Boston Massachusetts

Lisa Feldman advised me to use their top tier listing option for my vehicle as it should get transferred in 30days and she was absolutely correct. She was also available for questions along the way and responded immediately if she wasn't initially available. Process went exactly as she advised and extremely smoothly. Lisa is a professional and extremely effective. Great service that I highly recommend!

Well, I do want to transfer my lease out in 1 ~ 2 months, so I contacted them. They give me the packages and estimate of how long it takes to find a buyer. I asked about the how much incentives I should give to make the deal happen in a reasonable time, they provided a number and I followed. They also suggest to pay more on "advertiser package" rather than incentives.

I followed every suggestion, and by now, I have no contacts at all. All my inquiries got no response. They just try to sell you the most expensive packages and it's over.

I was fortunate to be assisted by Lisa (ext. 2001) today and was very impressed with her willingness to assist me and answer any question I had regarding my lease transfer. She was very professional and genuinely cared to help me. She had a friendly tone and great positive attitude throughout our conversation over the phone. I am very grateful to have been assisted by such a kind individual. I will definitely recommend SwapaLease to my friends and family because of people like her.

I am trying to take over a lease. I paid for the premium subscription. I already emailed and phoned two cars that I was interested in, and either of them reached out.
I think there is a scam. Try to avoid that website.

I've transferred out of two car leases now with SwapaLease, and I've had success both times, thanks to my sales representative Lisa Feldmann at ext. 2001. She is extremely helpful, knowledgeable, and responsive. What I will say is that the rates to advertise on their site are definitely very high, but it's one of your only options if you need to get out of a lease on a vehicle. It's important to understand that they are solely for advertising your car and connecting you to potential buyers; after that happens, you are on your own to work with your leasing company and the person taking over the lease. And yes, there are going to be fees through your leasing company as well, but SwapaLease does outline those costs on their site.

I found a vehicle that I wanted to purchase on my very first visit to swapalease.com. It took almost a week for someone to reach out to me so that I could pay the one time fee. I had several questions about finance rates and Swapalease's role in registering the vehicle. I sent emais, made phone calls to customer service and left vmails. To date (7-8 weeks later), no one has returned any of my correspondence. Because of my frustration, I ended up losing out on what I believe was a fantastic vehicle and the owner is still trying to sell.

I took their 49.9$ membershipThey gave seller contact details
He says car was already sold, lost money

Wow, sign up to contact a seller for additional information (not canned questions) and behold... you have to purchase a premium membership. Unfortunate for sellers and buyers of a lease transfer! Wish I checked this site first...

Lots of promises "take the most expensive package and 90% your car will sell in 30 days max".

Why, how do you know that. Well easy we post your car everywhere, on our website front page, social media, etc etc etc etc.

Well…NOTHING! Zero. And I cannot find it on website or anywhere.

Mercedes lot is empty…nothing? How!

Be careful did not work for me and they get PAID UP FRONT…NO REFUNDS NO MATTER.

If they had that record I was sold…they would not NEED OR USE A …NO REFUND NO
WAT EXCUSE!

My agent Amy Turner was great at the start but after a couple months she's pretty much stopped replying to my e-mails or updating my lease price based on the buyout price which changes every month. They tell you to e-mail them your buyout every month so they can update the price online and keep things current. It would be great if this company honored the package you paid for and does even the bare minimum to keep you as a customer.

Once they receive your money you're pretty much dropped on your own. I've had to call in multiple times to get my price updated and they can't even get their sh*t together on the phone. Half of them know the price has tax, the other half don't so if you're not paying attention your monthly advertised priced could even go up due to this mistake. Which is exactly what happened to me for a month or two I was listed $80 or so per month higher than what it should be.

I got out of a GMC lease with Swapalease. My only concern was it took a couple weeks to process the transfer. I also purchased a Posrche Macan from a guy trying to get out of his lease. Happy so far...

Sorry to all those who had a bad experience. I was a little skeptical at first... I did not "swap my lease" but someone bought my vehicle via the site and luckily the buyer was a pro who actually taught me the process so I lucked out.
The folk at Swapalease (Cherie Hook in particular) helped me out, appreciated my military service, and were responsive to my newbie needs and concerns.
If I have to do this again they will get my business without question.

There is a total lack of communication between Swap A Lease representatives and a seller. Left numerous messages with no response and asked a potential buyer to reach out directly to our contact there. And again... no response. They don't tell you about hidden costs from your Leaseholder, in our case there was a $500 transfer fee and $150 application fee for our buyer. That's $650 they never tell you about and they expect you to offer some type of incentive for your buyer on top of that! Stay away from Swap a Lease!

I am having the worst experience with Swapalease! THey make you pay upfront for the services that they apparently provide and the fee is around 300 bucks(non refundable). Once you pay the fee the actualities come out! They literally tell you to keep logging into your account at least once a month else the account is suspended! There is no follow-up whatsoever, even if you manage to find an interested party in the car they do very little to show any enthusiasm for the swap. Its all up to you as the seller to make the efforts in reaching out to the buyer and persuading him to proceed with application etc. Makes me wonder why did i pay a fee of 300$ if its me doing everything?

This service is a sham and not to be trusted. The platform is sold as being able to exit a least without hassle. This is not the case. Don't use this site unless you plan on having a lot of looks of your profile and no real buyers interested. They have TERRIBLE terms and conditions, so make sure you read the polices and know what you are getting yourself into.