I took their 49.9$ membershipThey gave seller contact details
He says car was already sold, lost money
I worked closely with Eric Smith from Swapalease and had my car sold in 24 hours. I couldn't be more satisfied with my services from swapalease. I highly recommend them.
I paid Swapalease $200.00 for them to list my vehicle. At the sametime listed it on MARKETPLACE/FACEBOOK. In 3 months have only had (one) views! With Swapalease. With other websites & my flyers hanging up ALL OVER TOWN I have gotten 618 views! I know how this works, NOW! Customers go to the website, see your car BUT SEE OTHERS CARS TOO! Basically(( YOUR)) paying SWAPALEASE $200, to advertise ALL their vehicles, your is just one of the MANY other competitive cars viewers will see, get it! So if you need your car swaped SOON, you have plenty of months or years to get SWAPALEASE views. I am complaing NOW to them. I will return with show HOW they fix this. And HOW they treat me. I didn't sign on for this!
We sent you a private message shortly after you left your review. Please contact us directly so that we can find you in our system and take a look at your listing to see what we can do to help out. Please give us a chance to make things right.
Scam, waste of time. Not one response back after purchasing the membership, called to cancel said it was a lifetime membership.
Were you a buyer looking to take over a lease? That's the only thing that has a lifetime membership. Maybe I can help you out with a few things. Please contact me directly and I will make things right. People leave reviews here and do not message me so I cannot find them in the system and help them. jnovak@swapalease.com
Swapalease made the process so easy. Lisa F. Was my account manager and she was great! I recommend this company.
Thank you for taking the time to share your experience here! We appreciate you choosing Swapalease.
Paid $300 to list my vehicle for lease swap. Provided photos as requested along with a write up of terms. SwapaLease Rep assured me that my offer was competitive with similar vehicles listed. Said average wait for a qualified buyer was 30 to 60 days. After 3 weeks with NO response and a few phone calls to the Rep, I got one e-mail Inquiry asking if the vehicle was still available. I replied with Yes! Waited several days for return message then called the phone number for the "Interested party" Asked to speak to this person and was informed that there was no one at this number by that name and that no one had inquired about buying a car.
Ok. Figured it was just a nuisance query and added a cash incentive to my listing to up the gain. Six weeks and several complaints to my Rep and I got another email from a different person asking if the vehicle was still available. This time I immediately called the phone number provided by the potential buyer. No surprise: I got a recorded message stating that the call could not be completed as dialed and I should check the number and try again. I did so with same result. Then I sent a response e-mail to the address provided in the Query. This time I said vehicle was still available for inspection and lease transfer at the buyers convenience. Still waiting for response back.
I suspect I will be waiting til hell freezes over because both of these "interested" persons were plants from SwapaLease whose mission was to keep me believing that they were actively working to move my vehicle.
If I had received several queries from buyers looking for a better deal than I was offering, that would have convinced me that SwapaLease was at least out there beating the bushes on my behalf. Given the total absence of any legitimate queries over a 90 day period, I have to suspect that the SwapaLease business model is defective and offers little benefit to clients who sincerely want to get out from under a car lease with reasonable terms.
Thank you for bringing this to our attention. I am sorry to hear that you have had a bad experience thus far. Please contact me directly at jnovak@swapalease.com so that I can find your account and evaluate your listing. I would like to make things right for you. I have a few extra options that I think should help you out. I look forward to hearing from you!
You can pretty much put your car online and get rid of it yourself and not get all the frustration from these people's horrible customer service
Phil, what was the frustration with our customer service? We would like to know so that we can better improve our services. We are sorry to hear that it has not been a great experience and we would like to try to make things right for you and make your experience better.
Do NOT try to swap your lease there! There are so many other ways to do it! Please read and trust the reviews! I made a huge mistake when I thought to give it a shot! LIARS AND SCAMMERS!
Mayada, we have tens of thousands of people exit their lease early since our inception in 1999. There are always other ways to get out of your lease early but we think that our marketplace is the best. Please contact me directly at jnovak@swapalease.com so that I can find you in our system, learn what caused you to have a bad experience and then I will see what I can do to hopefully make the experience better.
If I could give zero stars I would. So rude on the phone and didn't want to take time to answer any questions.
If you could please give me a 2nd chance, I would be happy to take the time to help answer any of your questions. We would like to know where we went wrong so that we can improve our services and client care. Please DM back here or contact me at jnovak@swapalease.com
Very responsive and professional. My rep Michael O. Was top notch! A+. The turnaround was quick and I got the ride I was looking for at a good price
What do they do after they charge you to list? NOTHING. If that's what you're into, look no further.
I would like to help you and get to the bottom of any issues that you are having. We have live customer support over the phone and email from Mon.-Fri. 9PM-8PM ET. And Sat. 10AM-4PM ET. Can you please private message me here so that I can find you in our system and I will do everything I can to help you out!
Customer service can be a personal attack and nasty. Some nasty customer service people. Wouldn't buy anything from them. Don't join!
We are sorry to hear about this and would appreciate another chance to help if you will give us one. Please contact me at jnovak@swapalease.com and I will take care of you. We strive to continually improve our service and all feedback is appreciated.
Nick Wilmers at Swapalease was awesome, made the process super easy to list my car and we had a buyer in less than 2 weeks. Highly recommended!
Overview
SwapaLease has a rating of 2.4 stars from 94 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SwapaLease most frequently mention and customer service. SwapaLease ranks 130th among Car Buying sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for bringing this to our attention. It's challenging to have the private sellers update their listing at times. We have measures to keep them current but typically once they have sold, they have move on and may not come back to update right away. Please contact me directly at jnovak@swapalease.com so we can update that listing and we will take care of you if you paid the one-time fee for membership and the car was not available.