I posted my request for a lease assumption on multiple sites and ended up transferring the lease using swapalease. They were the only site where all interested parties were potential buyers and not scammers. Would skip the other sites if I went through the process again. Also, hats off to Nick Wilmers who did all the work of posting for me and had the listing up within minutes of a few minute phone call—thanks Nick!
There is a total lack of communication between Swap A Lease representatives and a seller. Left numerous messages with no response and asked a potential buyer to reach out directly to our contact there. And again... no response. They don't tell you about hidden costs from your Leaseholder, in our case there was a $500 transfer fee and $150 application fee for our buyer. That's $650 they never tell you about and they expect you to offer some type of incentive for your buyer on top of that! Stay away from Swap a Lease!
I never got a call on my car, the associate never got back to me once I signed up, and the website posting expires in 60 days. Complete waste of $200. My craigslist posting got more calls at that was $5.
Our listings do not expire after 60 days. All vehicles are listed until sold for a one-time advertising fee. There is a required login activity every 30 days and if the listing is deactivated because the seller has not logged in to their listing, we will reactivate at any time for no fee. Please contact us directly so that we can look at your listing and do what we can to help out.
This service was perfect for what I needed.
My account manager Lisa Feldman was wonderful. Ask for her at Extension 2001.
Well worth the limited cost for the service.
Would use again without hesitation.
Thank you for taking the time to share your experience. She does do a great job. We have shared your feedback with the Swap Team and we hope that you will tell your friends about us!
I just transferred my lease on a 2017 Lincoln Navigator with the help of my personal account manager Lisa Feldman, ext 2001. I am beyond happy with the level of customer service she provided. I only had 3 months left on the lease and she quickly got my car up and "searchable". When my first transfer candidate pulled out, just as we were completing all The contracts, i was devastated. I didn't think i had time left to start again. I emailed Lisa and she got the search Going.
Within 1 week i had a new transfer candidate and the contracts have been signed And the car has been officially transferred. Lisa was so attentive and available, i will absolutely call on her again. Oh- all this happened during the COVID 19 pandemic!
Thank you for taking the time to share your experience here! We appreciate you choosing Swapalease!
Very unsatisfied with this company. Takes forever to have someone take over your car lease. The 350 dollar deposit to get your car on the site is NON REFUNDABLE. They never told me that upfront so now I am out 350 dollars and still stuck with my lease. Very misleading.
We are sorry to hear that you have not been happy with our service. Please contact me directly so that I can find you in our system, look at your account and make suggestions about what we can do to better help you our of your lease.
Due to the pandemic, I decided to move back home to be with my family so I needed to find someone to take over my car lease. I reached out online to SwapaLease and Ron Becker called me immediately. He was fantastic! He guided me through the whole process and was always available to answer my questions. I was able to find someone to take over the lease within 2 weeks.
Ron was reassuring and helpful during a difficult time. I admit I was nervous about the process, but Ron made it easy. Thank you for your excellent customer service.
Wonderful news during such a tough time for everyone! We appreciate you giving us a chance to help you. Thanks for sharing your experience here.
Told me my car would sell in 45 days. Six months later only on interested buyer how was not so interested. Then listed the vehicle as sold when it wasn't. A real ripoff. Tried to call an Kaz who I have been working with didn't want to answer any question. Stay away that's my opinion
I worked with Lisa to get my car listed on Swapalease. Lisa was great and helped set me up right away. She explained the process and made the entire process seamless. Within the day, my car had been listed along with my photos. Without Swapalease and Lisa, I would not have been able to get rid of my car as quickly as I did. Lisa was a pleasure to work with!
Extremely overpromised and under delivered. Waste of time and money. Everyone I got in contact with was making beyond ridiculous offer or could not get approved by MBFS. They said all these buyers are pre approved. Don't waste your time or money with these people. All of the members contacted were pure roaches. Not educated about the value of the vehicle or lease payment for that matter. Example is, some of them would offer $500 per month on $******* car, which doesn't exist anywhere. I will never try to use this service again. Failing concept for sure.
We are happy to do a few things to help out. You've had over 2,600 direct views on your listing and 12 registered buyer that have showed interested in your vehicle. We do prequalify our buyers that we talk to before they register but we do not pre-approve buyers. It wouldn't make a difference for our seller because the approval is up to the respective leasing company and is done case-by-case. We will contact you to go over a few options, we'd like to make things right and help find you a qualified buyer!
We put a 2018 Buick Casada on swaplease which had only 3000 miles and had not one inquiry. We found our own buyer, but when they added all their own costs and fees, it became too expensive for that purchase to buy out the lease. What a waste of time and money. Don't do it
Our account manager Nick was great, very professional. He explained all the options and how the process would, setting expectations and timeframes. It was less than 2 days before we would make contact with the ultimate buyer.
Highly recommend the service.
Rep suggested I purchase a membership to contact sellers. He said a discount is offered. Call dropped before completing signup. Registered online without discount because they never picked up phone. Bery disappointed as it seems there is a limit on many sellers you can contact. I think 8. How can they expect to find a car with only 8 sellers half of which had their cars "not available" even though the ads says the are.
Roland, thanks for letting us know here about the vehicles. The contact count can be replenished at any time. It is a way for us to monitor use and help preview fishing scams to protect our private sellers. Simply call or email us and we will reset the contacts. Also, please contact our support to help check the status so that we can verify is the vehicles are available. It is up to the seller to let us know the status of their transfer. Even though we have measures in place to help with accuracy, there are times that the seller does not keep their listing up to date.
I would give zero stars if I could because that's how useless the swap a lease was. I had to pay $200 to put pictures I took of my own car on the website, had the pictures up there for two months and no responses. I advertised my car on Facebook marketplace and had five buyers in the first two days. Then when I tried to let the buyers know to go to swap a lease, I was told that I had to fill out a credit application and send it to the potential buyers. I had assumed that swap a lease would help with the information transfer to get me out of my lease, turns out I paid $200 to advertise my car when I should have tried to find a buyer through Facebook, mercari, cregslist, or any other legit site. Biggest waste of time and money -10 out of 10 would recommend this site.
Our website is an advertising marketplace for a DIY process. We cannot fill out or complete any legal paperwork with either party. It's great if you can share your listing on other platforms to find a buyer. It usually does not work out though on a CL of FB Marketplace because buyers do not shop those websites for lease transfers. We try to vet our buyers so they understand the requirements and the process. I will email you directly to see what extra we can do to help out.
I found a vehicle that I wanted to purchase on my very first visit to swapalease.com. It took almost a week for someone to reach out to me so that I could pay the one time fee. I had several questions about finance rates and Swapalease's role in registering the vehicle. I sent emais, made phone calls to customer service and left vmails. To date (7-8 weeks later), no one has returned any of my correspondence. Because of my frustration, I ended up losing out on what I believe was a fantastic vehicle and the owner is still trying to sell.
Thanks to Lisa F. At Swapalease I was able to get a qualified person to take over the lease. I offered an incentive to move the process faster. Lisa gave me good advice on using an incentive and the lease exchange process. I am now able to move forward on a different vehicle. Lisa was awesome to deal with a we found a qualified lessee to take over my remaining lease. I highly recommend their services!
I wanted to sign up as a buyer. I talked to one of the buyer's specialists, Dwight Holley, before signing up. He was able to answer all my questions. Based on my great experience with him I proceeded and signed up. Thanks.
They are thieves. Not only did I pay them to upload my car but I found them a buyer interested through other websites the buyer called left his phone number and name and no one got back to him. I emailed Mr. Vernon who was playing dumb trying to tell me that he doesn't know if his associate called. I then texted the buyer and he confirmed that no one ever called him. I then emailed Mr. Vernon confronting him that all this to just get 290$ from me and of course no respond. This is how they make their money. Shame on you tou can shove my money cause your not seeing anymore.
If you can tell us who your buyer is we can contact them for you. We have never received a call for your vehicle. As per our agreement on the $200 off-lease program, we are going to list your Jeep Cherokee until sold and will continue to do everything that we can to help. There are no other charges from us other than the $200 for the listing. We will reach out to you with a few more options that we think will help.
The Swapalease service was great, very professional, and I found just what I was looking for. The drawback was it took 2 months for the transaction between myself and the seller to finalize, but that fell on Toyota Financial and the Covid outbreak. I would not hesitate to do this again, knowing in adbance that the actual transfer will take up to 60 days or more.
I highly recommend SwapaLease for lease assumptions. My sales rep was Lisa Feldmann and she was truly amazing. This was my second time using there services and my second time working with Lisa. She is very professional, patient, informed and was extremely helpful during the entire process.
Thanks,
Chris S.
Overview
SwapaLease has a rating of 2.4 stars from 94 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SwapaLease most frequently mention and customer service. SwapaLease ranks 130th among Car Buying sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are sorry to hear that you have not been happy with our service. Your account manager should have made it clear the transfer fee associated with your leasing company. We do our best to remain as transparent as possible in our marketplace. We have leasing company information posted on each listing and the fee is typically paid for by the new lessee or buyer. Please contact me directly so that I can find you in our system to help improve our services.