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SwapaLease

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North Carolina
1 review
0 helpful votes
Follow Rod m.
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I needed to get out of a 3 year lease on a 2020 Tesla Model 3 with only 939 miles on it. Got it for my wife who died 10 days before it was delivered. This was, of course, a real cream puff and would get a lot of attention, but I wanted to get back some of the $7,000 I had put down to get a low monthly payment. The low mileage and low payment made it attractive, so Lisa Feldmann suggested I ask for $3,000 as a down payment. She also suggest their lowest cost listing plan $299. They offer two higher priced plans for those who have no idea how to proceed and they hold their hands through the process. I was really surprised at how quickly (minutes) I had people looking and asking questions. I had something like 15 offers in a few days, and in the end I had three offers of full price. The deal was closed in less than 2 weeks. I'm very happy with Swapalease and Lisa Feldmann--ask for her.
Rod Madsen

Date of experience: September 17, 2020
Kansas
1 review
4 helpful votes
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A friend told me about swapalease a number of years ago, when I was between cars and not sure what I really wanted. I picked up a great SUV for 27 months which was perfect, and the price was right. I then was getting out of a company car, needed something short term, and Swapalease had a great car for 14 mo which was all I needed. I highly recommend them not only for friendly service and price, but also for being exactly what I needed.

Date of experience: January 23, 2020
South Carolina
1 review
9 helpful votes
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They allowed a person that wasn't me to obtain a car through their website and then bmw approved the loan. If it wasn't for me doing my homework, the buy would have received the 3k cash incentive and the bmw 3 series. When I asked swap a lease about this they tried playing it off. I should have filed a law suit! This happen back in 2018/2019! Just google shaun milleson identity theft

Date of experience: August 22, 2020
Jack N. SwapaLease Rep
over a year old

We certainly do not willingly allow fraud on our marketplace and we do everything in our power to help prevent such events. It is unfortunate to hear about this awful individual. We do not complete background or credit checks, that process is handled by the leasing companies. We are connecting buyers and sellers. We cannot find you in our system, please contact me directly so that we can try to make things right.

Florida
1 review
1 helpful vote
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No Good
July 18, 2020

Car I wanted was not as advertised. Paid the money so could contact the lease holder and was told the car was for sale not lease transfer as advertised. No help from Swaplease folks. False advertising.

Date of experience: July 18, 2020
Jack N. SwapaLease Rep
over a year old

We are sorry for any inconvenience. There have been many changes with leasing companies due to COVID-19 that are out of our control. I cannot find you in our system with the information here. Please contact me directly at jnovak@swapalease.com and I will do everything to make things right for you.

California
1 review
2 helpful votes
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I was looking to get out of my BMW X1 lease, which still had 2 years remaining on it. The salesperson, Lisa Feldman, contacted me and essentially handled everything from start to finish. Within 1 day of my BMW being listed (with Lisa's help, which was amazing), I received a call from a reliable buyer with good credit. I am now out of my lease and the whole process was seamless. I would definitely use Swap a Lease again if I needed to get out of a car lease (or even potentially if I wanted to takeover a lease).

Date of experience: April 23, 2020
Florida
1 review
4 helpful votes
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I had a pieasant experience with swap a lease. Biggest problems were people who wouldnt commit to showing me their vehicle and the lengthy time to close the paperwork after the process starts.[not swap a lease"s fault tho]. It ll take 4 sometimes 5 wks.to complete the transaction. Ford Credit is the worst I believe. Truth of the matter is the credit co. Has no incentive to hurry.The original lease is a done deal. When someone takes over a lease the credit co. Has already made their money and has no reason to hurry the paperwork...

Date of experience: February 27, 2020
Jack N. SwapaLease Rep
over a year old

There are other leasing companies that do not take quite as long but we are happy to hear that you had a good experience. Thanks for using our service and for sharing your feedback here.

Ohio
1 review
1 helpful vote
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I got out of a GMC lease with Swapalease. My only concern was it took a couple weeks to process the transfer. I also purchased a Posrche Macan from a guy trying to get out of his lease. Happy so far...

Date of experience: December 3, 2019
Jack N. SwapaLease Rep
over a year old

Thank you for sharing! Some leasing companies take longer than others to process the paperwork! We apprecaite you staying with it and using our services!

Michigan
1 review
0 helpful votes
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Great experience
June 23, 2021

I hadn't even heard of Swapalease until Ford Motor Credit recommended looking into it when I needed to get rid of the car I was leasing since I was moving to the city. I called them and Marc Baker walked me through the entire process and even set up my entire profile for me. How easy it is to get rid of your car totally depends on where you're living based on my experience. I wasn't able to transfer my lease until after I moved from Utah to Boston, but once I was in Boston I had people asking me for details every day. Would highly recommend to anyone who is looking to get out of a lease or get into one. Will likely use in the future if I need to lease a car again!

Date of experience: June 23, 2021
California
1 review
6 helpful votes
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Waste of money
June 19, 2019

Listed vehicle with them and was utterly dissapointed. After 11 months of listing not a single contact/inquiry (and they take your listing down every month or so due to "inactivity"). The vehicle was a 2016 Hundai Tuscon and was in very good condition etc. so it wasnt the car. The salesman wayyy over promised at the amount of activity and I would never use the site again. I highly doubt they have as many buyers as they claim and likely just push people to list their car so they can take the seller listing fee. DO NOT USE!

Date of experience: June 19, 2019
Nevada
1 review
0 helpful votes
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Mind blown that this company charges for a contact information,
If you're a seller don't get this service,
It doesn't make any sense, they just don't get the buyers, because buyers need to pay just for a contact
I personally am very interested in one car, but nothing guarantees that it will be available
Seller beware, stay away

Date of experience: July 7, 2020
Jack N. SwapaLease Rep
over a year old

We charge a finder's fee and have since 1999 with tens of thousands of sellers transferring their leases to new homes. The one-time fee includes a lifetime membership on our platform, live support, extra account notifications and most importantly the private contact information of our sellers. The bulk of our inventory is luxury vehicles. I'm sure you can understand that the sellers do not want their contact info out for the public to see. Also, we want to lightly vet our unregistered buyers,
By explaining the process and going over the requirements so that they understand what is needed to complete a transfer through the respective leasing company. Please contact us over-the-phone for discounts not available online. If you reach out to me directly, we have the option for a one-month membership if you wanted to try it out.

California
1 review
0 helpful votes
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Fantastic experience
January 30, 2021

I had an extremely seamless and positive experience in having our Tesla Model X lease assumed. Lisa Feldmann (Extension 2001) at Swapalease was extremely responsive, helpful, and she made this experience effortless. I highly recommend Swapalease and Lisa Feldmann! A+++ experience!

Date of experience: January 29, 2021
Massachusetts
1 review
5 helpful votes
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I'm not a person to write a review, this is actually my first ever but the experience has left me so furious I felt I needed to warn other people. I signed up for the $350 package to put the add on their server to find a buyer and they would process the transaction. After two weeks I found a qualified buyer on my own. I got them to sign up to the website and fill out their credit app. For one month now I have been getting the run around that it will be a week later then a week later. Mike Cintron and Troy Daniels are complete liars and this company actually doesn't have a system in place to process the transaction. They are looking to steal your $350 and never hear from you again. Every answer I got was I don't know what to say, I'm just as upset as you are, we are waiting to hear back from the banks, and now today 3/30/22 they told me their company was suspended and they can no longer actually "swap leases". How can this company still be open? I'm going to file with the attorney general. They will steal your $350, they will waste your time and I lost my qualified buyer.
ABSOLUTELY AVOID THIS COMPANY COMPLETELY
I'm Brandon Marks from Boston Massachusetts

Date of experience: March 30, 2022
Jack N. SwapaLease Rep
over a year old

Thank you for bringing this to our attention. We went to try to make things right and we will be issuing you a refund for the full amount paid in a timely fashion. It is unfortunate to hear that you had a bad experience. We have been in business for over 20 years, have helped thousands of people and we do not participate in any illegitimate practices. We apologize for any inconveniences.

New York
2 reviews
1 helpful vote
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Great way to get cars
October 29, 2020

I have been working with SWAP-A-LEASE since 2003. Between myself, clients and friends I've done 13 deals and collected $27,000.00 in incentive money to take people out of their leases. I've gotten Mercedes, Cadillacs, BMW's and a Honda lease. I helped my friends dad get out of his lease 2 weeks before he passed away. As a Financial Money Manager to over 800 clients, I have recommended Swap-A-Lease many many times and wouldn't hesitate to do it again. It's a lot of work, but I've literally saved THOUSANDS of DOLLARS and think it's a great way to get short term leases with never putting a penny down. And most times the payment is less because someone else put the money down. I Love them and the concept.

Date of experience: October 29, 2020
Jack N. SwapaLease Rep
over a year old

You are the reason our marketplace is great! 17 out of our 20 years! Very impressive! Thanks for being a great swapper and sharing the savings "secret" with your clients and friends. Our goal is to make sure everyone looking to get out of their lease or looking for a car knows about us!

Florida
2 reviews
14 helpful votes
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Stay away from this scam website. They list fake vehicles that don't exist just to get potential customers to register as buyers and pay the buyer's fee. I called the swapalease.com customer service number before registering and paying the fee to confirm a vehicle listed on their site was still available. The representative stated she called the seller and confirmed the vehicle was still available, and if I signed up right now, she could register me as a buyer for $40. I agreed and moved forward. After the registration was complete, within 2 hours, I called the seller to find out that allegedly, "someone else had already submitted an application for the vehicle." Additionally, the vehicle was not listed as "Pending" on the swapalease.com website as it should have been if they truly had an application pending. When I contacted the same representative to let her know the vehicle was not available, she attempted to steer me to 2 other vehicles that were $200 to $400 more expensive per month than the one I was interested in and refused to give me a refund.

Date of experience: April 4, 2018
New Jersey
1 review
2 helpful votes
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SCAM
July 10, 2019

Y'all must be smoking that good crack if you think Im gonna spend $50 to look at and get in touch with fraudulent ads and scammy dealers... great concept though, horrendous execution!

Date of experience: July 10, 2019
Jack N. SwapaLease Rep
over a year old

It does not cost $50 to search on our website and we do not post fraudulent ads. The dealers that are listed have their contact information public. Our private sellers that have leases for transfer allow their contact information to not display publicly. We charge a one-time fee for a lifetime membership. The member is $60 with discounts over the phone. It is not a subscription, we offer support and information about how the transfers are complete through each leasing company.

Ohio
1 review
0 helpful votes
Follow Eric T.
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Swapalease is exactly that. Sweet talk you in over the phone, tell you what you want to hear. Tell you they a there for you, and with sousing so confident they can "help" you. Well if you meant help me out of $1000 and countless hours of my time, well then SUCCESS. Heads up, Swapalease vets NOONE they give your personally information too. These individuals calling me do not even qualify for my lease, yet here I am on the phone all hours of the day answering their nonsense questions. Asking me if they can test drive my vehicle. Getting asked for more pictures. It's been 5 months. Not one qualified individual has contacted me. I have low payments, great miles. I'm simply leaving the country and have no use for it. I got sweet talked by Jessica R., my "account representative" that seems to never be at her desk, or at work according to her co-worker. Sent her the info, vin, miles, what's owed, etc, etc. I get told she would put the ad together, and send me a receipt that I need to sign and send back. But once I completed those, I never hear from her again. Customer service answers but then you get transferred right back around. I'm leaving the country in 23 days and it seems I'll have to eat what I owe on the vehicle and what I paid Swapalease for empty promises. No worries I saw the "NO REFUNDS" on the "contract" I signed.

Date of experience: November 4, 2020
Jack N. SwapaLease Rep
over a year old

Please reply here or email me at jnovak@swapalease.com I would like to help out but I have no way of finding you in our system.

Florida
1 review
2 helpful votes
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HORRIBLE
April 2, 2020

Biggest waste of money... such a scam. The woman who was supervising my lease was such a $#*! acting like me calling was an inconvenience... I should've known right in the beginning that that was a red flag. DO NOT USE THIS WEBSITE IT IS A SCAM AND A WASTE OF $200

Date of experience: April 2, 2020
Jack N. SwapaLease Rep
over a year old

We are not a scam. I would like to get to the bottom of this and help you out. Please contact me directly here or send me an email to jnovak@swapalease.com so that I can look into your account. I cannot find you in our system with the information provided here. I will do everything in my power to help out and make things right. I look forward to helping you. - Jack

North Carolina
1 review
4 helpful votes
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Total disaster
December 15, 2020

Run away, they try yo sell the package but they do not tell you all history
The manager Vernon hide the information and try seel you any package, I believed him however hi DID NOT tell me that several banks DO NOT transfer leasing, I asked the manager Vernon to refund me because he didn't alert me about it but guess what? For sure he sad: I can't do it ou police bla bla bla
So new customer BE carefully check if your bank does the transfer because Swapalease doesn't care.

Date of experience: December 15, 2020
Jack N. SwapaLease Rep
over a year old

Claudio,
Please private message me here or contact me at jnovak@swapalese.com. If you are unable to transfer your lease due to temporary COVID policies you should be aware of that before choosing to list. Please contact me as I cannot find you in our system with the information provided here.

California
1 review
2 helpful votes
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Liers
November 22, 2019

They lie they don't find a person to buy lease. Scam to get fee money and website view. Don't fall for there some. Good communication but don't follow up on there word.

Date of experience: November 22, 2019
Jack N. SwapaLease Rep
over a year old

We are an advertising marketplace for leases, specificly lease for asumption or transfer, not vehicles for sale. To say that we lie and we will find someone to buy your lease would be libel. Just like taking an ad out in the newspaper or any other ad, there is never a gaurentee of a sale. Anyone who would do that would be illigitiate as we have never promised a sale from advertising a vehicle for transfer. In a free market, we cannot make a buyer want a vehicle but we have the largest audience and traffic flow of any leasing website in the world. If you can please contact me directly so that I can find you in our system, look at your listing to see what I can do to help. I would like to make things right for you.

New York
1 review
0 helpful votes
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Contacted Nick Wilmers, got back to me quickly, got ad on the site up, sold the car in 2 days. Couldn't ask for a better experience.

Date of experience: December 20, 2021

Overview

SwapaLease has a rating of 2.4 stars from 94 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SwapaLease most frequently mention and customer service. SwapaLease ranks 130th among Car Buying sites.

service
36
value
35
shipping
12
returns
12
quality
30