Swap.com

I've spent about $350 on swap.com in the past 2 months. Brand new shoes that fit perfectly - originally $98 for $24. The clothing has all been brand new or gently broken in, but most come with tags. I bought a pair of Lucky shorts with embroidery for $15.00; the tag attached said $74.50! It's crazy great & totally worth the trial. And 100% return if you're not satisfied... send it back.

And I did have one shoe that was new but must have been kept in a poor environment previously... the color started peeling off the stretchy strap on the sandal-but not even noticeable. Well, after I wore them an entire day out shopping, one of the stretch straps came apart where I couldn't fix it. I left an email to customer service just letting them know a $4 product did not last. OMG! They gave me back my $4, plus $2.50 in shipping & told me I had no need to mail them back with sincere apologies from a REAL PERSON!

Amazing company with which to do business! And sales on low-priced items all the time! I'm blessed & gave up on eBay. The only improvement would be adding the waist measurements so we KNOW it's gonna fit. I have a few skirts that might be too tight right now, but I'm working to get into them cuz they're gorgeous.

I've not been disappointed at all.

I've found terrific bargains shopping on SWAP.Com and the list of perks is great. First of all their prices are very low, even for brand new merchandise!

They often run "sales" where those low prices are discounted even further. Frequently they also offer free shipping with a $50 purchase, which is fantastic! Their system allows the user to sort and filter the items so you can only see what you need. I've needed boys jeans so sorted by size and then by price. Then, I easily made my selections. In the end, I purchased 14 pair of new or gently used jeans for my grandson for $56.00, and I got free shipping! (And I never left my home). My daughter was thrilled! Can you do that from a retail store?

When they receive the items, the Swap Staff inspect each item for odors, pet hair, stains, rips or imperfections. If they see something wrong, the item is rejected so the items you buy are carefully screened. They guarantee your satisfaction in whatever you purchase AND they ship super fast!

I've purchased brand new toys and games around the holiday season, and skews of great children's clothing (some slightly worn and others brand new with tags) at the beginning of each school year, or at the change of seasons.

Why pay those high retail prices for kids clothes when you can fill a big box full for what 2 or 3 pieces would cost in the stores?

I RECENTLY ORDERED FROM THREE ON LINE THRIFT SHOPS RESTICH, THRED UP AND SWAP.COM, I HAVE TO SAY THIS ONE IS THE WORST, I ORDERED A PAIR OF BOOTS AND WHEN I GOT THEM THEY LOOKED NOTHING LIKE THE PICTURE IT WOULD COST ME 3 TIMES WHAT I PAID FOR THEM TO SEND THEM BACK, ALSO THE PANTS HAD SOME STAINS AND THE SHIRTS WERE REALLY WORN, ITS A OK PLACE IF YOU UNDERSTAND THAT ITS A VERY USED CLOTHING STORE MY RECOMMENDATION GO ELSE WHERE

He never answer me I am now going on five weeks to get it resolve I email them and they got back to me and said it could take 7 to 8 days to get back to me I on my 7 day now I done this twice get no were if it take that long they must have a lot of complaints And forget the phone you can't get anyone I won't but anything a gain they won't give me my money just a credit When I ask Peter when I get my refund no answer What a guy I will let you know how it ends

I have been buying on Swap for about 2 years to resell on ebay. Most everything was $10 or less and their were always coupon codes out there and I always spent over $100 so I got free shipping. Items would come sometimes even the next day. It was great and I spend $20,000 last year alone with Swap. Like the old saying goes all good things must come to an end :( Well, alot has changed with this once great site. Prices have gone about double and there are rarely and coupon codes out there anymore and I am lucky if I get my packages within 5 days. I believe they are trying to be like or compare to the other big site Thredup. Swap is a big downgrade from Thredup, however I loved buying on swap more because their prices were always so much lower than Thredup. The prices now are really ridiculous and most items you can buy for the same price new or close to new retail. They say they are the largest online thrift store, but yet their "thrift store" prices are more like a 20% off sale buying brand new retail. I think they forgot these are used items. They will end up loosing alot of buyers because of their huge increase in prices. I wish they would go back to letting their sellers price their own items instead of greedy spap pricing them. Such a shame!

I've sold on Swap for a couple years with an average reject rate of 24%. That was considered OK and I was chosen as a Premier Seller when Swap's policies recently changed. So, under the new policies, I sent my first box of about 70+ ladies' tops to Swap with the same quality of clothing I'd always sent. One third of the items were new with tags. They rejected 60% of my clothing, including two pair of new shoes. My second box's processing is pending. I'll see what happens with the second box, which I shouldn't have sent before I knew the reject rate on the first (live and learn). If the results are similar with this box, I'm through with them. It appears that they would rather make money from fines imposed on highly rejected items or other such 'violations' rather than selling clothing. They can deduct all they want, when they want. Because I can sell my remaining clothing elsewhere. If I end up owing them money, they can sue me. (Their court filing fees cost more than what I'd owe.) I am not going to appeal their decision. They aren't worth my time. Their policies are constantly changing because they are in financial trouble. They lost investors, are undergoing a former-employee class action suit, and now, they are going to lose a lot of sellers. Swap.com is becoming Scam.com. It's a shame that a company has to resort to nefarious tactics just to keep their head above water. I don't mind buying from them; but it appears that I will no longer sell on their devious site.

I actually started out loving Swap! Now, not so much! There's a few issues that need attention. Buying from them I ok. The items are great, but need closer attention when they package and "code" them. They recently switched from UPS to FedEx for shipping. I prefer UPS. If returning an item with FedEx you have to pay to have them pick it up if you don't have a drop close by. Not worth it!

Selling, is actually pretty disappointing. You really need to keep track of what you send in, because it doesn't always get on your account to be priced when it should. I think there seller fees are a bit high, and their SureSell is a joke! I don't know where they pull there offers from, but its obviously to help coat their pockets more than ours. Many of my items, name brand, new, excellent condition, etc I only received ridiculous offers from swap themselves. I'm talking like. 14¢ and 24¢. It comes out to less than 5% of what I had it priced at. I'm tired of having to deal with it all. I am waiting for the rest of my items to go to sure sell and collect my fimes from them and be done! I will not be selling through them anymore.

So far I've had a 99% positive experience with Swap.com. Great prices for excellent clothing, and I love that I can trade Pokemon cards for my grandson for an outfit somebody wants from me! My only negative experience was having clothes that were new with tags rejected. In some instances I did see something I hadn't seen before (they mark them with a sticky dot), but a couple of other items I never knew why they were rejected. So I sent them back again with my next box of clothing and this time they were accepted. Hmmmm, that was a little strange. But considering how many clothes they deal with each day, I'm surprised more mistakes don't happen. I've only had one wrong item sent to me in over a year of doing business with them, and they immediately refunded me $5 for the item I didn't receive, and let me keep the other one. The clothing comes wrapped nicely in plastic bags, so it has a "real" shopping feel to the experience, and the shipping is always very fast. I have many good things to say about Swap.com, and highly recommend it to anyone.

I just received items returned to me. I NEVER ASKED FOR SWAP TO RETURN ITEMS--WHAT GIVES? Also, box sent to you March 23 shows zero items listed, but box sent after shows activity. I have noticed every time you changed hands rate of commission changed. How convenient the breakoff now is 8.01- for 15 per EUcent-commision. I notice a couple items of mine sold for 8.00 so earned 1.20; Some items I sent were New with tags--like white shorts. I am a premier seller, but am going to use local shops to sell or threadup--MIGHT EVEN TRY EBAY.
DISGUSTED one now. Also my last email to you weeks ago never got a response. I am looking for a local consignment shop or will try THREADUP.