I have made several purchases from Swap and have been very happy with all of them. Descriptions are accurate and if their is an issue, the Swap team takes care of it quickly and efficiently.
This was my first experience with Swap. It turned out to be a good one. My order was exactly as advertised, shipped in fast time and item was like new. And the price was right!
Have shopped several times at swap.com and been pleased with each purchase. Customer Service is outstanding and products are just as described. And, obviously prices are great.
I sent box of nearly new brand name clothing. Never got credit or any acknowledgment of receiving items. Very disappointed, tho pleased with items I have bought.
My order was received quickly, packaging was professional and the garments looked exactly the way they were pictured. Wonderful experience with swap.com
I discovered Swap last spring when I became pregnant. I was annoyed by how much retailers mark up maternity clothes. When I got my first shipment from Swap, I was BEYOND THRILLED. I saved SOOOO much money and still had a large, fashionable maternity wardrobe! My baby is 6 months old now and I am still shopping at Swap... for both her and myself! I am a Swapper for Life!
Swap.com is a wonderful way to purchase baby and children's clothing on a budget. I just recently got a $69 dress from Nordstrom for $12 and it was new with tags. No that is the way to shop!
The clothing is like new, and I will buy all future clothes from that site!
The items are in great shape and the fashion is up to date!
Very good value.
I am a bargain hunting queen. Swap makes it easy! We bought our daughter a complete wardrobe. She's happy with her new clothes we're happy with the money we saved! Win/Win
I love the convenience of a second hand store online. They have great prices. It is a great place to find clothes for kids. I found some things for myself, too.
I cannot even fill out my billing information without being brought to a different page. I've entered my information in over a dozentimes and STILL haven't ordered yet! > :(
I have been using swap for three years now. I get most of my items for my kids off of swap and have made almost $700 from personal consignment. I have spent about $420 on swap. I always look forward to my monthly sales and it helps balance out buying clothing and shoes for my family. I loved all the items I have purchased and look forward to shopping there as well.The quality I was always pleased with but since constant recent changes and growth, service has really gone downhill and it's hard to even get a box excepted. Most of my items that were excepted even if they are brand new have been listed as in fair condition. I had something break in my box and instead of reporting poor shipping to fed ex and resolving it in that way, my box was not excepted and I was not notified why until I inquired. And now i am expected to pay for shipping back to myself and they won't even go through the box. Also my box was listed as too large which was not the case. It's just a battle now to get anything consigned there and I am considering not using their services any longer... Very bummed about this decision I am facing as I have really enjoyed this company until recently. Customer service is a battle now as well when it was so easy before. Very unfortunate.
I PLACED AN ORDER IN FEBRUARY 2016 WHICH WAS MY FIRST TIME. I BUY TOYS FOR THE CHRISTMAS TOY SHOP IN FLORIDA ALL DURING THE YEAR. I WAS SO HAPPY WITH THE ITEMS THAT I RECEIVED. THEY WERE EVERYTHING THEY WERE SUPPOSED TO BE AND IN GREAT SHAPE. I WILL CONTINUE TO ORDER ITEMS FROM THIS SITE.
I love shopping online and it comes right to my door in a few days. Saves me so much money and time. Return policy is so easy and quick, but rarely do I have to return items.
I had been searching for a skirt that I probably bought 5 or 6 years ago. I searched until I found it on swap. It looks new and an so happy I have a replacement skirt. Customer service was great
I have had great success in buying from this site. Very happy buyer. From the reviews very hesitent to sell. I got burned by other sites on value to what was sent. Afraid to take that chance again.
This was my first experience with Swap.com, and I couldn't be happier! Items arrived in great shape, just as pictured. I am telling all my friends and will be a repeat customer for sure!
Swap.com is a fantastic bargain hunter's paradise! Their quality of merchandise and service are exceptional as the staff stand behind their motto of pleasing the customer.
I love shopping on Swap.com. Everything i have bought was in excellent condition. I have been shopping there for a year now. Very fast shipping & nice selection of clothing.
I have purchased from Swap.com and have been very pleased with what I have ordered. It arrived in a timely manner and was just as described. Will be ordering more!
Overview
Swap.com has a rating of 2.6 stars from 1,191 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Swap.com most frequently mention customer service, store credit and good condition. Swap.com ranks 1st among Swap sites.
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- Bolingbrook, IL, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hi Ali,
I'm so sorry that you may be having issue with our checkout process. I can assure you that it should not be this frustrating and I would urge you to create a support ticket with our Customer Experience. They would be happy to resolve whatever issue you are experiencing or you can personally contact me and I will take closer look for you. Again, my apologies for the inconveniences and please do reach out to us, we are here to help.
Best,
Matt F.
Manager, Customer Experience
matt@swap.com