Swap.com

I loved the idea of a website like this, my kids grown out of clothes so fast it's too crazy buying everything new. I ordered nearly $200 worth of clothing and toys from the website. I went to check out and 6 items in my cart was bought out from under me. It was okay though because I was still happy, until now.
The day after purchase I received an email saying one or more of my items was now unavailable and a refund would be given. I was disappointed about that. Again on the second day after purchase (and after receiving an email saying my order has been shipped) I received yet another email saying a shirt/short combo was now unavailable and I would be given a refund.
My problem is this, I understand that this is a used clothing website and that people can buy clothes in your cart until you pay for them but why AFTER paying are the items I ordered still being bought and refunds given? I have yet to receive any refunds.
It seems like a good idea in theory but realistically, the warehouse/website doesn't seem to be updated enough to prevent "unavailable items" from making it worth buying on the site. I can probably expect half my order to actually arrive at this rate.

I used to order from this website on a semi-regular basis. Recently I ordered some winter clothing and a couple of pairs of jeans. The confirmation email told me I would have my items by no longer than October 21st. Here it is November 3rd and I have yet to receive a shipping notification let alone my items. Getting in contact with anybody in regards to this matter has been like pulling teeth. Out of frustration I responded to one of their many text messages in regards to sales and I surprisingly got a living breathing individual. I then proceeded to get bounced around to four different departments before getting a straight answer. I informed them that maybe it is a good idea to not include a shipping date in the confirmation email if they can't stick to it. Keeping my fingers crossed in regards to the items themselves. This used to be a decent service, they have fallen off quite a bit since the start of the crap. It's a real shame. I don't feel comfortable recommending this online service to any of my loved ones anymore.

As a first time customer, I clicked on their "40% off order" in exchange for giving them my personal information- email address and cell phone number. Two major problems: First, the code I was given was bogus- it did not take anything off my order. Complained to customer service and they credited my debit card, but only for part of what they owed me claiming that part of my order did not qualify for the discount. THERE WERE NO EXCLUSIONS DISCLOSED BEFORE I GAVE THEM MY PERSONAL INFORMATION. When I complained, they have refused to respond. I finally had to file a complaint with the BBB all for $38 that they owe me. Very unprofessional and dishonest seller. You will have much better luck at thredup.com for gently used clothing. I attached a screen shot showing their offer that does not mention any exclusions (at bottom of photo). Clearly a dishonest bait and switch tactic.

Up until a few months ago Swap was a great site for sellers. It is AWFUL now. They are taking 3-4 months to process items sent in therefore summer clothes sent in at the beginning of the season are not getting online until fall! They have also Drastically cut the payout percentages to sellers from 70% to 30%. They used to give preference to frequent sellers by processing their boxes quickly but they cancelled that to. DON'T WASTE YOUR TIME WITH THEM

My original order had 5 items but one item must not have been available and a partial return on my order for this one item was given.
I received 4 pair of pants, all of which were supposed to be size 24. Only 1 pair was the correct size. One pair of pants was XS - Waist 24-25 inch, NOT SIZE 24. The 2nd was a pair of jeans which were 24 x 33 inch, NOT SIZE 24.
The 3rd pair of pants was brand denim 24/7, size 16W, NOT SIZE 24. All of these sizes were on tags on each pair of pants.
I wanted to return these 3 items due to the incorrect size from what was stated on their website, but because of the partial refund they had issued for an item that was unavailable, it would not allow me to get to their return portal. Also, the only contact is to send an email, which so far, has not been answered.
This is not the first time they have sent items that are not as stated on their website, but they wouldn't let me return or receive a refund for them. This is the last time I will order from Swap.com.

For $63 I got a shirt, 4 dresses and 4 pairs of heels.

Brands:

Shirt: Fifth Sun
Dresses: Love Rocks, Xhilaration, Rue 21, Ya Los Angeles
Shoes: Guess, Charlotte Russe, Candies, Chinese Laundry

9 items for $63. Super cute stuff.

How does the site and the sellers afford to sustain at such amazing prices and high quality items? I would never get deals like this at any thrift store, not even Goodwill.

Happy I found this site and it's refreshing to see such positivity about a site like this in these times. Even their BBB rating is top notch. SWAP.COM - DOING IT RIGHT.

This company started out okay but has since grown into a very dishonest "company". First they do not donate anything, the resell it for their own profit! They will cut the tags off of your brand new items and send them back to you stained and gross! They will tell you they will except certain items and then throw it into their reject pile (gee wonder why?). They recently raised their sellers fees and you would think they would employ more help. Nope, for over a month they have been accepting boxes with confirmation they would be processed in 10-15 days. SEVERAL people's boxes have been "lost" in this process and several are still waiting and it has been over a month for the boxes to be processed, yet they charge you your fee as soon as it hits their back door. Of course, this works out to their advantage b/c now you can't sell your seasonal items b/c they have sat there for a month or so and Swap can offer you pennies while they turn around and sell it other places. Yes, they do sell on other websites and locally. There was also a post on their page several weeks ago about a lady who found her rejected items that were supposed to be donated listed for sale somewhere. Of course swap removed that post as well. DISHONEST... you are better having a yard sale and selling it for $1.00 or donating to a charity of your choice so that you can claim it yourself, than getting involved with these people.

I tried this site after the reviews online and sent in some new items and like new. After their assessment I learned i was due to make $2.00 - they rejected some very good clothing and accepted items with tags on them and sold them and I have not heard anything nor did they respond to an email complaint about their poor review of my bag (like new name brand clothing like Children's place, and brand new clothes as well). I had another new bag set to go out to them (all new and new shoes plus halloween costumes) and will NOT send them as i feel ripped off and this is only benefitting Swap.com. Who gets only $2 (which i have not received) for over four new items? If they say they give $1 per item, that is a minimum of $4.00 right there so I have no clue how people make any money off of their clothing on this site. I would rather donate locally then send a for profit company my childrens new with tags clothes to make $2.00. Which i have no idea how to receive, as if it matters at this point. Will not sell or shop with them again.

I have been a buyer and a seller on this site and would highly recommend! They make the process so incredibly easy. I love that when I purchase and receive items they are each bagged, like you would have if you ordered online from a retail store. I've never purchased any items listed as "fair", but I have purchased those listed as "good" and have been very pleased with their condition. I feel like overall their quality control is very good. I was also surprised to see they accept returns which seems rare in similar sites. I will say it did take awhile for me to get a refund on an item I returned... not sure why that was... but my account eventually did get credited. I like that the shipping rates are reasonable; I mean where else can you send a box over 50 pounds and only get charged $8? I also like the recent change they made where that amount is deducted from my earnings. I do wish when they reject items I've sent, that those items could be sent to me along with an order I place... so, let's say I place an order over $50 that qualifies for free shipping, I would like to be able to have my rejected items included in that box. I hope they'll consider that option at some point. I also hope they'll consider accepting adult items soon; if they could maintain the quality and customer service adding that as a feature, I think it would be a goldmine for them and certainly make my life easier!

I noticed recently that my orders from SWAP have several items suddenly unavailable after I paid for them. I got an email saying those items would not be sent because they were unavailable. To add to that annoyance, I am now disputing charges on my credit card because SWAP thinks it's ok to refund your payment for items they notify you aren't being shipped at all as STORE CREDIT. How on earth is it ok for them to take a credit card payment for goods they don't send and then keep the money?