This site is nothing short of the best, I am so happy I found this website and have been enjoying it since. So many things to chose from, I sit here on my computer and shop and all I do is" hit add to my bag " before I know it I have 20 idems I added and I just have to have them all, and I do... all the garments are well taken cared of in good condition and will tell you otherwise if so by the seller, How could you not buy from this site. Well happy swapping!
I am VERY happy with this company. I have ordered pants, shirts& jackets, and sweatpants...
I've been surprised at the good quality of everything I have ordered...& then when I see how inexpensive it is, well, I wish I had been able to purchase clothes this way for many more years!
Out of all the clothes I purchased, I only returned 2 items that were the wrong fit---we all know that every company does not manufacture EXACT fits, right?
But, with no effort I printed a return slip, and dropped the box off at FedEx with No Fuss, no Muss... and got a store credit.
I am VERY satisfied with Swap.com.
I love this site. Everything I have bought is in great condition, you would mistake it for new. I've bought an anthropology dress and jcrew shorts with tags on, for next to nothing. I would highly recommend this site.
I have bought 4 pairs of shoes at Swap. Items came quicky, in excellent shape and the prices are amazing. I have become a big of this site and I share all this information with coworkers, friends and family.
I just recently was told of this site and have placed several orders and was pleasantly surprised at the quality and price. Everything I have ordered has been very nice and wonderful condition as described. I like everything I have received. You don't need to be sceptable, you will be pleased.
I'm a grandmother raising my 2 grandchildren 5 yrs and 1yr old. I find SWAP.com so easy to shop comes right to my door. The price's are great and the article's are packaged so well, and great quality you can see how selective you are. I love the site and will be a forever customer.
You get nothing for the clothes you send. They reject some and if you resend it gets accepted. I'm not dealing with that for 5 bucks a sale if that. They are making money and I'm not. Its not worth it, I would rather donate it to the needy. At least they need my stuff.
I have been a long time shopper at SWAP. In the last year or so prices have increased, quality has decreased or you have quality, but you pay outrageous amounts! Shipping and processing of order is beyond ridiculous; just got two pieces from an order that is a month old! Random refunds, but they give you no idea what is being pulled from your order. And, I really think that they have some strange thing that allows your items that you've purchased to be bought by someone else. JUST NEVER DOING THIS AGAIN! Too many other options to have to more outrageous money for lower quality, longer waits and piss poor service.
Shopping with Swap Shop is so easy and fun. I have had wonderful service with them.
The products I have ordered have always been prompt and what I order has always been
Exactly what I have expected if not better!
Thank you for having this business. My grandchildren love when they see the box coming in.
They know that it is for them! LOL
Thank you, Pamela Derouen
Compared to thred up, this is a nightmare. The prices are inconsistent. Ive seen prices more than in the store. Example. Geranimals sell at walmart for 3.88 new and on site priced at 7.88. Prices went up signiificanty. They change daily. No online support.
I purchased to winter coats and both were perfect condition. I bought two winter coats for two kids for less than $25. One would have retailed for $100+ at kohls. I won't pay full retail as long as this site available.
I placed my first order for 3 items. When I got them they were better then the pictures, I'm in Love with Swap. I just placed my 2nd order and I will be getting 9 Items for under 80.00. Can't wait for them to come! Thank You, Swap
I'm so glad that I was referred to this site! I LOVE it! I have sold so many items that my walk in closet I can actually "WALK" in. Best of all, the money is directly sent to my account. And and and, you can return anything for FREE! You just get a RMA label online, print and take to post office. BAM!
I ordered baby items have everyone i ordered and they put idem i didn't order in my order. I disputed it and they were closed but got things not mine together and sent out. Terrible untrusted site look up 8 untrusted retailers there number 1. They don't have product they advertise and send other items in there place. Thank god for pay pal.
I have been with swap since it was a media swap site. It went through several changes from ripping off at its height with you sending in a box full of
Clothes and getting a fair amount for your clothing based in the prices you set. Now swap
Keeps 80%of most sales. This is because they now control and set the prices. This compounded with the fact that the suresell feauture, which used to allow you to sell your item directly to swap for a lot less, is now down to about a dime per item.
I know
I accepted the terms but swap ensured me the new model would be more financially beneficial. I'd be better off donating my things. It seems to me that swap now has a means to incentivize the sure sell feature by offering such a low commission. I wonder what they're doing with all our nice clothes they offered us 1" cents a piece for?
They have a ton of options in all different sizes, colors, and brands! I literally shop there at least once a week!
I HAVE NOT sold to Swap, however. This review is of their site from a BUYER'S perspective!
I have sent many boxes to swap, the items that I send in are barely worn clothes that my son grows out of before they can really be worn. The last box I sent was one of the few that didnt have new with tags items in it and of course swap rejected the box and charged me a $10 fee plus they are still collecting inbound freight charges on top of that. If the clothes you send in dont have tags or aren't super high end you get hit with fees. Just for example the items I sent in were things like Under Armour, Nike, Ann Taylor, Levis... so they weren't cheap items. Customer service send a generic email saying they would take note about my experience and that's it. This site is such a RIP off I dont not recommend.
Hello Kristin,
Thank you for your message,
We are sorry to hear you are not satisfied with your seller experience at swap.com. We do accept clothing of all brands regardless of if they have a tag or not as long as the item meets our acceptance criteria it is eligible for sale.
Regarding fees, when signing in to sell with Swap.com you are informed that there is a standard fee for inbound processing and that you may also be subject to fees for high reject percentages. In order to sell with Swap.com you marked that you read and understood that that was a possibility and that you agreed to accept this.
These Fees are in place as a deterrent to ensure that Swap.com can continue to receive top quality items from our sellers and to maintain a quick item process to ensure our sellers items are listed quickly and efficiently. We always are working to refine our process and make the selling process easier. I hope you will try us again in the future.
Best regards,
Patrick C. - Swap.com
I was searching online for clothing for my grandchildren in Europe. Everything they needed was out of season and difficult to find; out of despair I typed into my browser exactly what I was looking for. Up popped the usual stores that I had already checked out along with SWAP.COM which I had never heard of. So I ventured to the site, and immediately found several of the items I had previously & unsuccessfully looked everywhere to locate. I was so excited, I sent a link to the site to my children to check out for the grandchildren and they also were so excited the perused your site for quite sometime!
Thank you for this GREAT idea!
THEY STOLE MY GOOD clothes I sent years ago! I HAVE NOT SEEN A DIME or heard from them! They lie and bs and take your items. There is no consigning. They just steal and they're gone. I hope you're smart enough to shop online elsewhere. Use retail stores only. Not sites you can't go to.
The worst ever experience
Never sent messages
Took entire giant box clothes
After sending several emails sent message items still being processed
No message
Finally after 2 months sent email where are my clothes?
Oh we gave them away
No message to either have them sent back to me no tax form
Better to give your clothes to a charity than let this crummy place
Hello Sam,
We sincerely apologize you had a frustrating experience with sending items into our facility. We value the partnership with our sellers. Typically our processing time for items sent in is about 60-90 days due to the high interest in selling on our site. Once your box is processed, per our policy you have 14 days to request any "non accepted" items home. If there is something further we can look into for you, please let us know. We appreciate the feedback, and always want to make sure we have handled situations at the highest level.
Sincerely,
Swap.com
Overview
Swap.com has a rating of 2.6 stars from 1,191 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Swap.com most frequently mention customer service, store credit and good condition. Swap.com ranks 1st among Swap sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hello Rose,
Thank you for being a seller with Swap.com. We apologize you have some current frustrations with our program.
Swap.com provides the most competitive commission structure in the marketplace, and I've included the link to our commission structure below:
https://support.swap.com/hc/en-us/articles/360023036252-Swap-com-Commission-Structure-and-Fees-
Regarding the pricing of items, we have taken on the pricing of items to make sure there is consistency in the pricing of item brands. Prior to us pricing items, we would have similar items on the site for a wide price range, and this was not conducive to our buyers. We price items accordingly to ensure we receive the greatest profit possible for each particular item.
If you have further questions regarding our process, please reach out to Customer Service at 630-296-0146 or assistance@swap.com.
Sincerely,
Jen - Swap.com