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I have sent many boxes to swap, the items that I send in are barely worn clothes that my son grows out of before they can really be worn. The last box I sent was one of the few that didnt have new with tags items in it and of course swap rejected the box and charged me a $10 fee plus they are still collecting inbound freight charges on top of that. If the clothes you send in dont have tags or aren't super high end you get hit with fees. Just for example the items I sent in were things like Under Armour, Nike, Ann Taylor, Levis... so they weren't cheap items. Customer service send a generic email saying they would take note about my experience and that's it. This site is such a RIP off I dont not recommend.
K T.'s review of Swap.com earned 31 Very Helpful votes
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This used to be my go to site for clothing and shoes. Tonight I thought I'd take a peek at what's...
Hello Kristin,
Thank you for your message,
We are sorry to hear you are not satisfied with your seller experience at swap.com. We do accept clothing of all brands regardless of if they have a tag or not as long as the item meets our acceptance criteria it is eligible for sale.
Regarding fees, when signing in to sell with Swap.com you are informed that there is a standard fee for inbound processing and that you may also be subject to fees for high reject percentages. In order to sell with Swap.com you marked that you read and understood that that was a possibility and that you agreed to accept this.
These Fees are in place as a deterrent to ensure that Swap.com can continue to receive top quality items from our sellers and to maintain a quick item process to ensure our sellers items are listed quickly and efficiently. We always are working to refine our process and make the selling process easier. I hope you will try us again in the future.
Best regards,
Patrick C. - Swap.com