SurveyMonkeyReviews 109

After discussing our needs with a sales rep in October of last year she recommended a paid team plan which she claimed would have the features that we needed:
- Customizable design for e-mail invitations to surveys including custom logo, fonts and colors
- Low spam score
- Background data or custom fields to be used in surveys
- NPS and eNPS functionality
The above requirements and others were clearly communicated to their sales representative on October 12th and I was told that the recommended plan had all these features. After comparing Surveymonkey's offering to those of other competitors we decided to go ahead and acquired the plan on January 7th 2019. After a few days I started importing our surveys from our previous tool but as soon as I tried to create an e-mail invitation I realized that there were no way to customize the e-mail other than changing the text and colors. No custom logo, no HTML support and what made matters worse is that every single e-mail was marked as spam so their spam-rating is horrible.
All requests for support have been met with useless boiler plate responses, as have our requests to be contacted by their legal department in response to our false advertising and implied warranty claims.
We are currently seeking legal action against Surveymonkeys Ireland offices through EU Small Claims Procedure.

I cant stop my payment on this stinky $#*! site my username is safina i tried all the ways to put your stupid payment off!

Can you make the payment go off!?

Or that means that i will write in the internet bad information so that people will not use your survey making

I swear i will do it if you dont stop the payment

If after 1 month the payment will not be off i swear i will!

I will say the people i know to not use this site like yours and when i do that i will write in the internet stinky stuff that you asses sre doing there

Horrible customer service! I work for a small church and we did ONE survey with about 50 responses. There is no option to pay for just one survey. You are required to provide your credit card info and pay for a month with auto renew! I cancelled the day it was supposed to renew but was charged anyway and they REFUSED to refund the $37! Should have done my due diligence prior to using them. I then would have seen many other negative reviews with the same issue. Wow! They make their money by scamming others out of theirs. So I am paying for services I won't use. Never again Survey Monkey!

We set up a 1-yr pre-paid premium for a client last week and found out from that client that someone else there had already set up and paid for a premium account. When the error was discovered and we made SurveyMonkey aware of the duplicate accounts mistake, they responded by holding the money and hiding behind their policy on non-refundable fees. I made a follow-up attempt to ask for leniency given our client's mistake and they refused even partial refund.

We manage many sites for various clients and have set them up with Survey Monkey accounts before so we're a reseller. We attempted to help our confused client out and save them a few bucks. Instead, SurveyMonkey insisted on keeping the money and retained the $384 we mistakenly charged with them. On the other hand, they cost the company a good customer and negative publicity we will share with hundreds of agencies, brand clients, vendors and startups we know and work with.

I have just reat on line review about the monkey i just sent a screen shot to you and the us dpt of justice if washington it was a page of your sc

I have taken a ton of their surveys over the past 6 months, some short, some unexpectedly long. My take is they lure you in with the chance to win a gift cards but I'm really questioning how many people actually win those...

I am not a fan at all of this one!

But give VeryDice a shot if you are like me and are not a fan!

I figured I'd share with you whats been helping me lately! Going from a two family income, down to my income has been a struggle since December, but we've managed. My sister-in-law turned me onto this app and its been very helpful. We've managed to keep up on bills and still feed all everyone (including my pets.) All thanks to VeryDice giving me the ability to stock up on snacks, dog food, cat food, and cat litter. I promise this isn't a scam, just read the paragraph below and give it a shot. I promise you, that you won't regret it at all! God Bless - Take care!

Download the VeryDice App!

Are you finding yourself tight on cash, seeing ridiculous prices at the store for kids or baby items? Download the App VeryDice and see what you can get for free.

So far I have gotten snacks for my family, clothes for myself, toys for my niece's and nephews, a new microwave. That's to name a few. This app has helped me and my family through a tough time. Just download the app and use my code *******. Adding this code sets you up completely and makes us friends on there as well.

When you sign up you get free 50 rolls from the company, when you refer a friend you get another 30 free rolls. Play games, watch videos, and answering surveys get you free rolls as well.

Again that app is call VeryDice. Use friend code ******* to be 100% signed up!

Last month I created a survey that had 15 questions using SurveyMonkey's free plan. Since then they have changed their pricing so that if you have more than 10 questions you pay $35 per month.

I used to love surveyMonkey. I cannot make another similar survey now. I'm just an average Joe, not some big company that can afford another subscription service.

Way to go for the big money grab SurveyMonkey! Average Joe's like me will never use your service again! I recommend you stay away from SurveyMonkey!

I have used Survey Monkey twice now and have had frustrations both times. The first was because I hired them to run two surveys and could not get access to my second survey's data unless I subscribed to a monthly plan. They admitted the wording is unclear in the sign up process and gave me seven days to analyze my date without having to subscribe to a monthly plan.
The second and last time was due my launching a survey and immediately noticing that something was wrong as my respondents were only answering one of six questions. I immediately tried to find a contact number or email address for support on their website to get this corrected. After several minutes and a lot of clicking, I found a way to fill out a feedback form through their sales page. That was 14 hours ago and no response and now my survey is almost finished as incomplete as it is and I feel I wasted $300. I will not use them again.

For me, personally and the many organizations I belong to, use Survey Monkey for basic surveys -- fairly easy to set up once you get their flow and easy for survey takers to answer your questions.

The free creation limits you to 10 numbered questions (though you can structure some questions so that multiple things are asked under 1 number) and limits you to 100 responses or less. You can see all your data and can copy/paste it. Anything above and beyond this requires paying for a monthly/yearly plan.

There are some basic question formats available: yes/no, multiple choice, text line answers, or text box answers. Lots of hints & tips available to better structure questions.

We have had parent groups use this for years with great success -- again, realizing that our groups and respondents rarely go over 100 this was a powerful and free way for us to gain access to lots of information. Completed survey creates a URL that can be posted on social media or emailed.

I truly appreciate the ability to update information after a survey has been 'published' -- makes fixing typos and clarifying questions possible once a survey has started. Not being able to export data is annoying -- you must copy/paste the results in order to get them someplace usable like a powerpoint, excel, or word processor.

I have seen this used for something as simple as asking families what type of get together they'd prefer for a family reunion, to one text box comment questions, to 10 question multiple choices, and even more than 10 questions asked if formatted creatively (Example Q3: Tell us your experience with your: a) teacher b) counselor c) advisor d) principal --- see 4 text questions but one numbered question).

One recent parent group survey went crazy and ended up over 700 responses -- not what we expected. SurveyMonkey emailed me, told me we had over 100 respondents, that I could look at respondents 1 - 100, but if I wanted to see 101+ we would have to pay to see the rest. We purchased one month of payable service ($30), had access to all our responses, I was able to export everything into a comma separated spreadsheet file where I could format, copy, & paste. We cancelled the service before it renewed for the next month, no problems at all.

Powerful tool, free option let's you do a lot. Wish data export was available without payment but a great survey tool.