David T.

I have used Survey Monkey twice now and have had frustrations both times. The first was because I hired them to run two surveys and could not get access to my second survey's data unless I subscribed to a monthly plan. They admitted the wording is unclear in the sign up process and gave me seven days to analyze my date without having to subscribe to a monthly plan.
The second and last time was due my launching a survey and immediately noticing that something was wrong as my respondents were only answering one of six questions. I immediately tried to find a contact number or email address for support on their website to get this corrected. After several minutes and a lot of clicking, I found a way to fill out a feedback form through their sales page. That was 14 hours ago and no response and now my survey is almost finished as incomplete as it is and I feel I wasted $300. I will not use them again.