My daughter signed up with Survey Monkey for a class science project. Not only was budget a personal concern, but the science project had a funding limit that would disqualify her if she went beyond. We signed up for the standard $37 per month survey knowing we would cancel long before the second month was billed. The price was $37 per month. There were no astericks or disclaimers in the pricing section of the plan description. We didn't notice a tiny asterick under the "1000 responses per month" portion of the plan description as we had no intention on needing any more than 1000 responses. We expected far fewer and were totally fine with being capped at 1000 as other survey platforms do. Within several days of the survey being published we had over $3,000 responses. What we didn't know that we were being billed for each response over 1000. We never receive notification that we were over the 1000 limit and had no idea we would be billed for ANYTHING other than the only price that was listed in our project plan, $37. The plan was cancelled long before the month was over and we were charged 10 times that amount. We believe this is deceptive marketing because:
1. The asterick was not next to the pricing line item in the plan description. If the pricing was subject to such a drastic increase without the subscribers knowledge, it should be much clearer and in the pricing line item on the plan description. The pricing should not just say "$37 / month" It should say "$37 / month for the first 1,000 responses. An additional 15 cents per response will be billed for each additional response."
2. The line item "1000 responses per month" indicates a cap on the amount. Clearly, there is ZERO cap on the amount and you can get skies the limit on this plan.
3. The asterick next to the "1000 responses per month" and tiny disclaimer that was associated with it was not within the plan table and intentionally easy to miss for such an important and expensive detail. You had to scroll far down beyond the plan information for it to be within screens view, and on my high resolution screen, the font size is well below 8pt.
4. Although the disclaimer was missed by me, and I assume also missed by my daughter, it, in and of itself, is confusing. It states, "*1000 responses per month $0.15 per additional response. SurveyMonkey Audience responses sold separately." This indicates to me that the additional audience responses are sold separately as an option.

EXPENSIVE EXPENSIVE EXPENSIVE EXPENSIVE! TIME WASTING TIME WASTING TIME WASTING TIME WASTING!

For me, personally and the many organizations I belong to, use Survey Monkey for basic surveys -- fairly easy to set up once you get their flow and easy for survey takers to answer your questions.

The free creation limits you to 10 numbered questions (though you can structure some questions so that multiple things are asked under 1 number) and limits you to 100 responses or less. You can see all your data and can copy/paste it. Anything above and beyond this requires paying for a monthly/yearly plan.

There are some basic question formats available: yes/no, multiple choice, text line answers, or text box answers. Lots of hints & tips available to better structure questions.

We have had parent groups use this for years with great success -- again, realizing that our groups and respondents rarely go over 100 this was a powerful and free way for us to gain access to lots of information. Completed survey creates a URL that can be posted on social media or emailed.

I truly appreciate the ability to update information after a survey has been 'published' -- makes fixing typos and clarifying questions possible once a survey has started. Not being able to export data is annoying -- you must copy/paste the results in order to get them someplace usable like a powerpoint, excel, or word processor.

I have seen this used for something as simple as asking families what type of get together they'd prefer for a family reunion, to one text box comment questions, to 10 question multiple choices, and even more than 10 questions asked if formatted creatively (Example Q3: Tell us your experience with your: a) teacher b) counselor c) advisor d) principal --- see 4 text questions but one numbered question).

One recent parent group survey went crazy and ended up over 700 responses -- not what we expected. SurveyMonkey emailed me, told me we had over 100 respondents, that I could look at respondents 1 - 100, but if I wanted to see 101+ we would have to pay to see the rest. We purchased one month of payable service ($30), had access to all our responses, I was able to export everything into a comma separated spreadsheet file where I could format, copy, & paste. We cancelled the service before it renewed for the next month, no problems at all.

Powerful tool, free option let's you do a lot. Wish data export was available without payment but a great survey tool.

I do not like it