Horrible customer service!! I work for a small church and we did ONE survey with about 50 responses. There is no option to pay for just one survey. You are required to provide your credit card info and pay for a month with auto renew! I cancelled the day it was supposed to renew but was charged anyway and they REFUSED to refund the $37! Should have done my due diligence prior to using them. I then would have seen many other negative reviews with the same issue. Wow! They make their money by scamming others out of theirs. So I am paying for services I won't use. Never again Survey Monkey!