Overview
Support Pets has a rating of 4.7 stars from 12,755 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Support Pets most frequently mention customer service, easy process and great experience. Support Pets ranks 1st among Pets sites.
Instant Feedback
This process was so easy and the paperwork came quickly. Definitely recommend it to anyone who needs assistance and does not want to be away from their pet. Absolutely worth the money.
I need more assistance the documents sent to me has made my my move in date a little difficult because they're requesting stuff and I can't get a hold of anyone consistently
Hello Eric!
We’re sorry to hear you’re having trouble with your documents and understand how important this is, especially with your move-in date approaching. For immediate assistance, please reach out to our customer support team:
📩 info@supportpets.com (response within 48 hours)
💬 Live chat available at https://www.supportpets.com
They will be able to help you with the verification form and any other documentation your landlord requires. We’re here to support you and hope to get this resolved quickly!
Easy to fill out application and very fast response. This is a renewal for my fur baby and so far it's served us both well. Recommend it to anyone with fur babies.
Hi Evelyn!
Thank you so much for sharing, and we’re thrilled to have you back for a renewal! It means a lot that you trusted us again after a great experience. We’re so glad it’s been helpful for you and your fur baby—wishing you both continued comfort and companionship!
I am struggling with the stress that comes with addiction. When I was in need, I came to Support Pets and they gave me step by step help on this matter. It was affordable, fast and very guided. I truly am thankful for all of their help and continued support throughout the process and after.
Hello Clayton,
We’re so grateful to have been able to support you during such a challenging time, and it means a lot to hear that our guidance was helpful for you. We truly appreciate your trust in us, and we’re here for you every step of the way as you continue your journey. A big thank you to your Aunt Catherine for the referral! If you need anything else, don’t hesitate to reach out—we’re always here to help.
Quick and easy service. Answered a few questions and got what was needed. I am moving soon and to have my medical needs recognized while not having to pay extra is awesome.
Hello Devyne! We're so glad to hear that the process was quick and easy for you! Having your medical needs recognized without extra fees is exactly why ESA protections exist. Wishing you a smooth move to your new place, and if you ever need anything, we're here to help!
The website had a lot going on compared to what it was when I enrolled my cat princess last time. As well as I don't remember having to purchase everything separate. It just all came in a package together with one simple transaction. Plus when I enrolled my dog for the first time his weight was written wrong on my documents. He is 55 pounds not 10. And I will need these papers for an application very soon. I've been using ESA for years and it's been so easy but now it's be come very complicated.
Hi Samantha!
We appreciate your feedback and are sorry to hear about any confusion. We now offer several package options at checkout, allowing customers to choose what best fits their needs. If there was an error in your dog's weight on your documents, please reach out to our support team, and we’ll be happy to correct it for you. We're glad Jamie was able to assist you quickly, and we truly appreciate your continued trust in us. Let us know how we can help!
I did not realize this resource was available until Facebook advertising. I checked around locally and it was either to expensive or a long wait list.
Support pets I found to be very professional and quick at getting me my documents for my animals. And they offer so much more to help with the training of your animal and the care of your animal. And everything was explained in detail. Very happy with the choice I made to go with them.
Hello Donovan,
Thank you for your kind words! 😊🐾 We’re so glad you found Support Pets to be professional, quick, and thorough in providing your documents.
We’re also happy to hear that you appreciated the additional resources for training and pet care—we strive to offer the best support for both you and your animal.
Thank you for trusting us! If you ever need anything, we’re here to help.
I've been thinking about turning my pet into a esa pet and now that I finally tried this experience has been a 10/10. I really needed to turn my dog into a esa dog and this was a quick and efficient way.
Hi Jorge,
Thank you for your kind words! We’re so glad to hear that you’re happy with our service. If you need anything else, we’re here to assist. Have a wonderful day!
The process was simple. Answered some questions, paid the fee and boom got my documents. I love the fact that I have a recommendation for PSD training as that is something we are strongly considering.
Hi Stacey,
Our pleasure! It’s great to hear that we’ve been able to support you effectively, and we look forward to continuing to do so.
I have been destroyed by the doctor though for the depression and also supposed to be on medication but when my dog is around I'm around her i don't feel sad or depressed
Hello Adrilla! Thank you for sharing your experience.
It’s incredible how much comfort and support our pets can provide, especially during difficult times. Your dog clearly plays a vital role in your well-being, and it’s wonderful that you have that bond. If you ever need assistance or guidance, we’re here to help. Wishing you and your furry companion the best!
I wanted to get my dog ESA certified for some time now, and Support pets made is so simple and stress free for me. Got my paperwork in less than 48 hours.
Hi Juanita,
Our pleasure! It means so much to hear such positive feedback. Thanks for being awesome!
If I knew it was this easy I would've don a long time ago. Now my pup gets to come with me everywhere. This in return keeps me more calm when the human species angers me.
Hello Brian!
We're so glad to hear that the process was easy for you and that your pup can now provide the support you need! Having your companion by your side can make such a difference in everyday life. If you ever need anything, we're here to help!
Very quick and easy process. I am very satisfied. This is the best thing that I could have ever done getting support pets to help me get my pet cat Oliver as my ESA.(emotional support animal.)
Hi there Ida!
Thank you for sharing your experience! We're so glad the process was quick and easy for you and that Oliver can now officially be there for you as your Emotional Support Animal. It’s wonderful to hear how much he helps keep you calm. We’re happy we could assist you with this important step.
Customer service was fast, very helpful and patient. I had a slight issue in the beginning because of an error on my end and they responded almost instantly and had everything fixed by the next day.
Hi Cassandra!
Thank you for your feedback! We're glad to hear that our customer service team was fast, helpful, and patient in resolving your issue. We appreciate you choosing us and are happy we could assist you quickly!
The advertisement leads me to believe that I would be receiving a vest and tag with the ID card included. If he was misleading that you fill in all the information and answer all the questions submit your payment and then are asked to order the best tags and ID cards separate separately.
Hi Lydia,
We appreciate your feedback! 😊 The vest, tags, and ID card are separate add-ons, as noted during the order process. These items are optional and not included with the ESA letter itself.
If you have any concerns or need assistance with your order, please reach out to our support team at 📩 info@supportpets.com, and they’ll be happy to help!
Getting my Daisy Mae certified to be with me where ever I go is a huge benefit to me and her. She is happier and healthy, her anxiety seemed very hard on her body. Support Pets made it very easy to complete the application and to get the appropriate documents needed to have Daisy Mae with me a lot more. Thank you so much!
Hi Janice,
We’re so happy to hear that Daisy Mae is doing better and that our process made it easier for both of you! It’s wonderful to know that she’s feeling healthier and more comfortable with you by her side. Thank you for trusting us with her certification, and we’re always here to support you both on this journey.
I needed to get my 5 year old pit pull to be able to be with me at all times. He keeps me calm when I have a panic attack and being directed to the support pet web sites has helped make it possible.
Hello Natalie!
Thank you for sharing your experience. We're so glad to hear your pit bull brings you peace and support, and that our service helped make it possible for you to keep him by your side. We truly appreciate your trust and are always here if you need anything!
The process was easy and quick. Now I can enjoy with my boys in more places without restrictions. I'm very happy with my decision of getting these documents.
Hi Hidel,
Our pleasure! We appreciate the opportunity to be a part of your success.
I have had issues renewing my membership. It looked like they tried to auto-renew and it declined. Possibly due to an expiration date. I used a different card this time. I meet with my Landlord on the 15th. It's hard because there is no phone number to contact ESA, but they have been emailing. Thank you so much! Lori & Kya.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rhonda! We're so happy to hear that you had a great experience and that the process was quick and easy for you! Keeping pets and their owners together is so important, and we're glad we could help. Thank you for your kind words and for recommending us. If you ever need anything, we're here for you!