Overview
Support Pets has a rating of 4.7 stars from 12,758 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Support Pets most frequently mention customer service, easy process and great experience. Support Pets ranks 1st among Pets sites.
Instant Feedback
I have had issues renewing my membership. It looked like they tried to auto-renew and it declined. Possibly due to an expiration date. I used a different card this time. I meet with my Landlord on the 15th. It's hard because there is no phone number to contact ESA, but they have been emailing. Thank you so much! Lori & Kya.
They were there for me and my little one when we needed them. They're fast, reliable and trustworthy.
I'm just waiting to receive my documents and order by mail.
Thank you!
Very fast and professional. And it was about time I made her legit she's been helping me with my mental health issues since I got her back in November of 2022
Hello Johnathan,
Our pleasure! Your satisfaction drives us to maintain our commitment to excellence in everything we do.
My experience was phenomenal. I received results within a couple days. Survey was super easy and concise. I would highly recommend this is my second time and I couldn't imagine having it any other way.
Hello Deja,
Thank you so much for sharing your experience! 😊🐾 We’re thrilled to hear that your ESA has made such a positive impact on your life and that our process was quick, easy, and seamless for you.
It means a lot that you’ve come back for a second time and that you’d recommend our service. Your ESA’s support is invaluable, and we’re honored to help make it possible.
If you ever need anything, we’re always here for you!
Having the peace of mind knowing that my fur baby will always be here with me without any issues is so important to me and I can't thank you guys enough for all of your help and support! Thank you!
My dog is a rescue/stray and she showed up at my door two years ago and she hasn't left since her previous owners didn't want her and said we could have her and she hasn't left since. I love her so much and she helps me more than she knows
Helo Devan!
That’s such a beautiful story! It’s amazing how animals find their way into our lives and become such an important part of them. We’re so glad you and your dog have each other, and that we could help make things easier for you both. If you ever need anything, we’re always here to help!
My shopping experience was easy peasy, please believe me. As I am a 100% disabled veteran both neurologically, physically and suffer from mental health illness disorders, one mainly being social anxiety; I truly appreciate this company and Strongly Recommend them to any and everyone who needs ESA services, like me.
They are very trustworthy and outstandingly professional. 10/10 exemplary status recommend!
Hello Bisa,
Thank you so much for your kind words and for sharing your experience with us! 🐾💙 It means a lot to hear that we could make the process easy and stress-free for you. Your recommendation and trust are deeply appreciated, and we're truly honored to have been able to support you.
Thank you for your service and bravery—you and your ESA deserve nothing but the best care and support. If you ever need anything else, we’re always here for you. Take care and give your ESA an extra cuddle from us!
This was my first time using Support Pets. It was a smooth, convenient and easy process. They were very helpful in making sure I understood how it works and what comes with the service.
Hello Leslie,
Our pleasure! Your experience matters to us, and we’re glad it’s been positive.
Support Pets is a great organization that allows individuals to get the needed documentation for support animals in a simple and expeditious manner. Thank you!
Hello Rodney,
Our pleasure! We’re so glad to hear we met your expectations. Thanks for letting us know!
Outstanding company and customer support. I was treated like a real person instead of a number. The staff's commitment to high-quality of service was met with professionalism, courteous, and empathy. It is wonderful to know that good old-fashioned values are still around. Thank you Support Pet for being our voice and rock! - Dr. Tav
Hi there,
Thank you so much for your kind words and for sharing your experience.🐾💙 We are truly honored to have been able to assist you and your beloved Luna during such a challenging time.
Your furbabies are family, and we fully understand how important their presence is in bringing comfort and emotional support, especially while navigating grief and stress. We are committed to providing compassionate service because every pet and their owner deserves to be treated with care and respect.
If you ever need anything, we are always here to help. Wishing you and Luna peace, comfort, and strength.
March 24,2025. Jnxy was approve as a ESP pet. The next day, he was a victim to a hit and run accident. He saw a cat across the street. It happen so quick. He tugged at the leash, I fell, he ran on to the road and was hit by a car coming down the hill. My Jinxy died instantly. I was told $30 would be deducted for Stephanie White, PsyD services. The remainder will be refunded. Check with your Accountant, there were 3 charges. 1 mark plus, 1 mark minus. Then, was charge another 129.00 I feel I was overcharged.
I was searching on line for info, regarding pet air travel, and came upon support pets. Thank you.
The website is not user friendly stating contact customer support as if there is a chat or a phone number when I was only able to find an email. Furthermore, I am still unclear if I purchased the genius tag or if it was included in my package. I might have been over charged.
Hi Jennifer,
We’re sorry to hear about the confusion and frustration you experienced while navigating our website. We aim to make the process as clear and user-friendly as possible, and your feedback helps us improve.
Currently, our primary support channel is via email at info@supportpets.com, where our team is ready to assist with order questions, clarifications, or concerns about charges.
Regarding the Genius Tag, it’s typically offered as an optional add-on and not automatically included in standard ESA packages. If you're unsure about your purchase or suspect an overcharge, please reach out to our support team at info@supportpets.com with your order details so they can review and clarify everything for you.
I was so happy to do this for my girl Griselda, we are moving in a few short months and it is really going to help us save money on pet deposits! She's always by my side thanks to Support Pets!
Hi Madison,
Our pleasure! We're so glad we could make your day better. Thanks for letting us know!
Needed this for my support dog who was assigned to me in another state and my landlord needed a doctor to sign proof that he is MY dog but i don't have a doctor here, so Support Pets really came in handy!
Hi Yoselynn!
Thank you for sharing your experience. We're so glad we could help when you didn’t have local access to a doctor. It’s great to know we were able to provide the support you needed to keep your dog by your side.
I've been worried about having to keep leaving my dog in a cage every time I've had to leave the house or having to give him up if I moved but now that he can be with me practically anywhere makes me extremely happy
Hi Wilfredo,
Your positive words mean the world to us! Thank you for sharing your experience, and have a lovely day!
Fast and easy! I received a Esa letter for both of my cats. The other companies make you pay for two letters.
I am very pleased with my choice to use support pets.
Thank you
Hi Nancy,
Our pleasure! Your support keeps us motivated. Thanks for taking the time to share your thoughts!
My experience had to be by far the best ever! Everything was quick, simple, and knowledgeable. There was no hassle at all nor were there any "pushy" sellers. The communication was also a 10/10! I am encouraging all of my peers to also enroll— that's how satisfied I am with my overall services received.
Hello Ashley!
Thank you so much for your thoughtful feedback! We're thrilled to hear that your experience was smooth, hassle-free, and exactly what you needed for both you and Bentley. It means the world to us that you’re recommending our service to others. If you ever need anything, we’re always here to help!
Excellent customer service, Quick response time with questions and always very helpful. I would say that the website is a little difficult to navigate when it comes to looking at purchasing accessories (ID card, vest) after your initial processing. Other than that I would recommend this site to anyone looking for ESA assistance.
Hi Joshua,
Hank you so much for the five stars and your kind words! 🐾✨ We're happy to hear that our customer service met your expectations with quick responses and helpful support.
We appreciate your feedback about the website navigation, especially regarding purchasing accessories like ID cards and vests after the initial process. We’ll make sure to pass this along to our team so we can improve the experience for future customers.
If you need help finding accessories: www.supportpets.com.
I had a great experience with support pets. They got my ESA done quickly and resolved some payment concerns I had and even refunded me since I unselected options that I didn't know I did. I really appreciated there help. Excellent customer service!
Hi Alexis,
Thank you so much for your kind words! We’re glad to hear that our team was able to assist you quickly and resolve your concerns, including your refund. Providing excellent customer service is always our priority, and it’s wonderful to know you felt supported throughout the process.
If you ever need anything else, don’t hesitate to reach out. Wishing you and your ESA all the best on your journey together!
The process was quick and easy and not as hard as I thought it would be to get my dog certified. There are programs to help train your dog if not already. Don't miss out on this good opportunity.
Hello Mariah,
Our pleasure! Your support makes all the difference. Thanks for sharing your experience!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Karla!
Thank you for your kind words! We're so glad we could be there for you and your little one when you needed us. Your documents and order should be on their way soon, and if you have any questions in the meantime, we're happy to help. We appreciate your trust and your sister’s recommendation!