Overview
Support Pets has a rating of 4.7 stars from 12,730 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Support Pets most frequently mention customer service, easy process and great experience. Support Pets ranks 1st among Pets sites.
Instant Feedback
I am still waiting on the approval from pet screening. Com. My apartment required a doctor and medical facility for the ESA letter which this company did not provide... so we will see if this purchase was worth it.
Honestly, It was super easy to get this done. Answered a bunch of questions. Maybe about 10-15 at most and then I had to pay the fee. Got the confirmation and everything within 24 hours instead of the 48 that they mention. Highly recommend.
Hello Alisha!
That's so awesome to hear! We're thrilled the process was quick and smooth for you—and even faster than expected! Thanks so much for recommending us. Wishing you and your ESA all the best! 🐾😊
I've been using Support Pets for 2 years now, I've had no issues ever getting in touch with a doctor or customer service if an issue occurred! Having my pup as an ESA and having the paperwork to back up my medical need has helped my diagnosis in public places. Will gladly continue to use their services.
Hello Ashlee!
Thank you so much for your continued trust and kind words! We’re so glad to hear that having your pup as an ESA has made a difference and that our team has been there when you needed support. We truly appreciate the recommendation and are here for you anytime.
Initially I was worried this would be a rigorous process or if it would even work out at all, however, with Support Pets they made it an easy and enjoyable experience. I was taken through a questionnaire and provided information about my pet, the next day I had my documents signed by a medical professional and I was able to submit them to my apartment complex. I even got a 50% off text making this whole experience that much more desirable! Would highly recommend to anyone who's looking to get their dog esa certified.
Hi Lauren!
Thank you so much for sharing your experience! We’re thrilled to hear the process was smooth and reassuring for you. It's great that you were able to submit your documents quickly and take advantage of a discount too. We truly appreciate your recommendation and are here whenever you or your pup need support!
It was so easy to register my love bug, JR. Now neither one will hardly be separated by restrictions imposed on by pets and their owners. JR was a gift from God through my husband. JR and I instantly fell in love with each other. Little did I know how much I needed him. He settles me down after being in traffic and running errands. So now I feel great that I can take him almost everywhere and actually go inside the post office, grocery store and not be nervous of being told that JR was not allowed inside. So thank you for this wonderful website.
Hi Linda,
This absolutely warms our hearts—thank you so much for sharing your beautiful story. 💙🐾
We’re so glad that JR came into your life at just the right time. It’s clear he’s not just a pet—he’s a true companion, a calming presence, and a gift wrapped in fur. Stories like yours are exactly why we do what we do.
We’re honored to have played a part in helping you both stay together with fewer restrictions, and we’re thrilled to hear that the process was smooth and easy. Thank you again for your kind words—and please give JR some extra love from all of us!
This experience helped me get my dog ESA certified in the quickest way possible. I've already recommended this service to other people that struggle with the same issues as I do. Not only will having my dog ESA certified make getting an apartment easier, but make the whole process a lot more affordable and comfortable.
Hello Victoria!
Thank you for sharing your experience! We're so glad the process was quick and helpful for you, and that your ESA certification is already making a positive impact. Your recommendation means a lot, and we're here to support you and your dog whenever you need us.
I was in the process of getting my furry baby certified when I came across an ad from Support Pets. I was very skeptical at first, however, I am so glad I chose to go with Support Pets. Quick and professional service. I would most definitely recommend!
This was the easiest transaction. I received my doctors within 24 hours after my initial consultation. Justwent over to my rental office to place my support dog on file. That simple. Thank you for a very pleasant experience
Hello Ursula!
Thank you for sharing your experience! We're so glad the process was smooth and that Wolfgang is now officially on file as your support dog. It means a lot that you chose us after doing your research, and we're here for you anytime you need support!
Received my ESA documents within 24 hrs from approval. This has been the best experience I've had trying to certify my dog. I'm very grateful and have already referred others. Excellent service for the price and time of processing.
Hi Lynnette!
We're glad to hear the process went smoothly and that you received everything so quickly. Thank you for referring others and for your kind words. We're here if you need anything in the future.
Thank you for being so quick and easy! I was able to answer some questions about myself and my dogs. Multiple pets at once to improve my life and my mentality. It helped me out with paying insane pet deposits!
Hi Alexis!
Thank you for sharing your experience. We're so glad the process was simple and that it helped you avoid those high pet deposits. It’s wonderful to hear how your dogs are making a positive impact on your life and well-being.
This was such an easy and stress free experience. I got my documents right away. I like that I also have the opportunity to request an another letter as well if my residence requests a more personal one. 10/10 experience
Hi Sarina!
We’re so happy to hear it was a smooth and stress-free experience for you! It’s great that you felt supported and had everything you needed ready to go. Big thanks to your friend for the recommendation—welcome to the Support Pets family!
We are very satisfied with are experience getting our cat designated as an emotional support animal. Your system was very easy to navigate and the whole process was fast and efficient. The only issue I have now is the high amount of sales type emails we are receiving. If it continues I will need to opt out of receiving them.
Hi Annamae!
Thank you for your thoughtful feedback. We're glad the process was smooth and that you're happy with how everything went for your cat. We understand the concern about the emails—your preferences matter to us. You can manage or opt out of communications anytime through the unsubscribe link, or feel free to contact our support team for help. We're here for you whenever you need us.
I moved into an apartment a few years ago and asked a friend about taking my dog with me for my comfort and well being, of course I would never move anywhere without my precious dog. She told me about Support Pets and everything I needed was realized. I keep coming back every year to rejoin, easy to do. It was a satisfying experience on both our parts. If you cherish you pet, and I know you do, you can't go wrong with Support Pets
Hi there David!
Thank you so much for your kind words and continued trust in us—it truly means the world! We’re honored to be part of your journey year after year, making sure you and your precious pup stay together wherever life takes you. Referrals from trusted friends say a lot, and we’re grateful to be that reliable support for you both!
Seemed to offer documents that are of more importance than other sites offered. Only thing i wish was different: I wish they would've included ID Tags, Leash or some sort of item besides just the paperwork, without the extra costs which I found their prices to be extremely high for any type of gear. You can get this certificate at other sites that come with everything: leash, vest, tags and alot more for only $10 more. However I decided to go with what I needed most and that was good documentation & fast turnaround. Thank you!
Hello Tara,
Hank you so much for your thoughtful feedback—we really appreciate you taking the time to share both what worked and what you wish had been different.
We're glad to hear that the quality of our documentation and fast turnaround were what you needed most—and we’re proud to deliver on that. We completely understand your point about gear, and your suggestion is valuable. While we focus on offering reliable, legally valid documentation first and foremost, we’re always looking at how we can improve our offerings.
We’re grateful you chose Support Pets, and we're here anytime you or your furry companion need support again!
I was able to complete this process from the comfort of my own home. The team of experts this company has working behind-the-scenes were very helpful, prompt, and thorough.
Thank you for helping me to have my fur baby acknowledged as the steady companion she is in my life.
Hi Kristin!
Thank you for sharing your experience. We're so glad the process was smooth and that our team could quickly clear up the confusion and resolve everything to your satisfaction. It’s wonderful to hear how much your companion means to you, and we’re honored to have helped support that bond. Let us know if you ever need anything else.
I must say that this company is one who really cares about you and your pet. From being quick to respond to every question and making sure that I'm comfortable in understanding and aware of the process.
Hello Al-Jandra!
Thank you for your thoughtful feedback. We're so glad our team could support you every step of the way and help you add your second pet with ease. It means a lot that you felt cared for and informed throughout the process. We appreciate your trust and your friend's recommendation—let us know if you ever need anything else.
My experience with Support Pets has been generally positive. The process of obtaining my ESA documents was straightforward and efficient. The website was easy to navigate, and the questionnaire was simple yet thorough, allowing me to explain my needs clearly. I appreciated how quickly I received a response from a licensed mental health professional, and the documentation provided was professional and met the requirements for housing and travel.
Hello Elvin,
Our pleasure! You can count on us to keep delivering all the support you need.
I had exceptional service and was well- informed of everything that was being done step by step. I am very pleased with with how they followed up and recommended other steps I should follow. Thank you
Hi Jackie,
Thank you so much for the wonderful feedback! 🐾💙
We're thrilled to hear that you had another great experience with us and felt well-informed every step of the way. Our team works hard to make the process smooth and supportive, so it means a lot to know that stood out to you.
It’s also incredibly special to have you return to us after past positive experiences—thank you for putting your trust in us again. We're always here for you and your furry companion whenever you need us!
Very easy process to complete paperwork needed; was only a 2 day turnaround to get documents needed. Everyone was very professional when contacted/emailed, and they made sure to check on you to ensure you had everything you needed. Great experience!
I would have been close to homelessness without the help of Support Pets as I would/will not give up my Zara pup. She has gotten me through some tough days! Support Pets was fast, efficient and very helpful. Thanks again! I can safely live in my new home with the love of my heart dog!
Hi Chelsie!
Thank you for sharing something so personal. We're truly honored to have been part of helping you and Zara stay together. It's clear how much she means to you, and we're so glad you found a safe place to call home. We're always here if you need support.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Joi!
Thank you for your honest feedback. We understand how important it is that your ESA letter meets your apartment’s requirements. If you run into any issues or if additional information is needed, please reach out to our support team at info@supportpets. Com. We’re here to help and will do everything we can to assist you in meeting your housing provider’s documentation needs.