Overview
Support Pets has a rating of 4.7 stars from 12,732 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Support Pets most frequently mention customer service, easy process and great experience. Support Pets ranks 1st among Pets sites.
Instant Feedback
So after looking on so many websites to try and get a ESA letter I finally came across support pets. I was really skeptical because I didn't want to get ripped off. But pet supports was so quickly to respond and kept me updated through the whole way. It was so fast. I got my letter in 2 days. I turned it with my landlord and they accepted it immediately. Thank you sooooo much pet support! My cat and I know can have peace of mind together.
I was recommended Support Pets by a friend who also has a dog who most apartments don't accept and almost had to consider giving up my furry friend because i had to keep a roof over my head but I don't have to make that choice anymore and he's welcome on so many more adventures with me than I thought possible! Easy, fast, and understanding.
Hello Maleena!
Thank you for sharing your story. We're so glad we could help keep you and your furry friend together. No one should have to choose between their home and their companion. It's great to hear that you're now able to take on new adventures together. We're here if you ever need anything.
Filling out the questionnaire made me realize even more how much being able to have my dog with me really meant. The process was easy. After the doctor reviewed my answers, she did approve the certification. And it took less than 2 days. Now my boy can live with me, and I am able to take him pretty much anywhere.
Hello Loretta,
Thank you so much for sharing your experience! 💙 It’s amazing how simply filling out the questionnaire helped you reflect on the bond you have with your dog—that connection is so powerful.
We’re thrilled to hear the process was easy and that you received your approval quickly. Knowing your boy can now live with you and be by your side means everything—and we’re honored to have helped make that possible. 🐾
Big thanks to your friend for the recommendation, and thank you for trusting Support Pets!
I renewed on line and digital card arrived in a few days! Very pleased! It's nice not to have to wait for physical card but since I didn't realize I would receive digital card, I wasted@$30 by ordering tge card. Oh well, now I know I did ask on chat what was included. Digital card not mentioned.
I needed a renewal for my documents but I couldn't change the context of them. I only needed registration for 1 animal, but it made me pay for 2 animals even after I said in the questionnaire that I needed 1 ESA
Hi there Teresa!
We’re sorry for any confusion during the renewal process. Our team is happy to assist with any adjustments to ensure you only pay for what you need. Please reach out to our customer support team, and we’ll work to resolve this for you as quickly as possible. We appreciate your feedback and are here to help!
I was having issues with my debit card going through (my bank was blocking for possible fraud) - I tried so so many times & every single time, the total was going to be $107.99 because of a discount being offered. Well imagine this - when my card finally did go through, it was for $142.99. That extra discount offered was no longer check-marked! When I emailed, I was told I didn't choose the correct selection. But I never had to the previous times! I was told I'd hear back after it was reviewed & no one has contacted me. TYPICAL of these types of places, such false advertising & complete lack of customer service!
I admire what Support Pets does for those os if who need an ESA approval but the check out process is made purposely confusing so that you may keep piling charges for extra things you may or may not need without seeing the total amount you're spending. There isn't a formal cart at the end of it, just agreement after agreement. It almost feels like a scam website because of the way the payment process is formatted.
Hi Samantha!
Thank you for your honest feedback—it’s very helpful. We're glad our support team was able to clarify your purchase, but we understand your concerns about the checkout process and how the pricing appeared. We're always working to improve the experience and transparency for our customers. Your input helps us do better, and if you have any further questions or need help with your purchase, we're here to assist.
Ordering is nice and simple. Instructions very clear
However, I was supposed to be billed $87.00 for the deluxe package and was charged $107.99 and my understanding now is i have to order and pay for te leash. Vest and cards.
So right this minute I am leary.
Please advise
Thank you
Jeanie Baker
Hi Jeanie!
Thank you for your feedback, Jeanie. We're glad the ordering process was clear, but we understand your concern about the pricing. The deluxe package includes specific items, while accessories like the leash, vest, and ID card are optional add-ons. Our support team will review your order and respond shortly—if you haven’t heard back yet, feel free to reach out to info@supportpets. Com for a faster update. We’re here to make sure everything is resolved for you.
It didn't take long to fill out the information. Support Pets kept us updated on all the steps. What to expect, how long it would take and they were available to answer any questions we had. The documents came in the timeframe promised. I would recommend using them to anyone I know needing to get their pet registered as an emotional support animal. I did actually send the info to a friend in need of this service. Thank you Support Pets for being on top of getting things done!
Hello Dennis,
Thank you so much for the kind words and thoughtful review! 💙 We're thrilled to hear that your experience with Support Pets was smooth, fast, and supportive from start to finish.
We’re especially honored that you felt confident enough to share our service with a friend—that means everything to us. 🐾
If you ever need anything in the future, we're just a message away. Wishing you and your furry companion all the comfort and support you deserve!
My overall experience with Support Pets has been very good since 2024! They have provided me with documents, communication, etc. since I've been dealing with them. Thanks, Ms. Dorothy Campbell 4/7/2025🙌🤶🐕
I've never had any issues with support pets but when I renewed my documents for this year, they misspelled my dogs breed which is no big deal mistakes happen, but they failed to fix it in a timely matter and it affected my moving plans.
Hello Samantha,
Thank you so much for your continued trust and for sharing your honest feedback. We’re truly sorry to hear about the delay and the frustration it’s caused—especially during something as important as a move. That’s definitely not the experience we aim to deliver.
It means a lot that you’ve been with us before and have had great experiences in the past. We take that seriously and want to make this right for you. Please reach out once more to info@supportpets.com and mention this message—we’ll make sure your case gets the attention it deserves.
We appreciate your patience and are here to support you every step of the way.
I've so far had a great experience using Support Pets to register my dog and cat as ESAs. Such an easy to use website and clear instructions, and great prices too! It said it wouldn't be available for 24 to 48 hours but I got the registration in the same day. Incredibly quick service that I appreciate!
Hello Judy,
Our pleasure! It’s encouraging to know we’re making a real impact.
As someone with severe anxiety this process is amazing I was able to fill out a survey online and I didn't have to be examined in person or over the phone which would have caused even more stress. Thank you Support Pets for making this as stress free as possible.
Hi Jewl!
Thank you for sharing your experience—it means a lot to us. We’re so glad the process helped ease your anxiety and that you felt comfortable and supported throughout. Making things as stress-free as possible is exactly what we aim for. If you ever need anything else, we’re always here to help!
It was relativity easy, however there should be a phone number for customer support and the website should be easier to navigate as I couldn't find the product page at the time of requesting my documents as I would have bundled my purchase with a tag and card.
Hi Elizabeth!
Thank you for your honest feedback. We're glad the overall experience was positive and appreciate your suggestions. While we currently provide support through email, we understand how helpful a phone option and easier navigation would be. We’ll be sure to pass your input along as we continue to improve. Thanks again for choosing us and for the recommendation from your relative.
They got me my documents in less then 24 hours, I was able to bring Nala (my ESA approved cat) with my to the hotel while working out of town where they previouly denied me. I even sent a copy to my new landlord to get rid of my monthly pet deposit. I never knew than getting Nala approved after having her for 12 years!
Thank you support pets!
Hi there Michael!
Thank you for sharing your story. It's wonderful to hear that Nala is now officially recognized as your ESA and that the documentation helped with both your hotel and landlord. We’re glad the process was quick and that you found us at the right time. We're always here if you need anything in the future.
Due to my health getting worse, I very much needed my pet with me at all times. I have seizures among other health issues and mental health issues and my ESA calms me and brings me so much comfort. Support Pets was so supportive! It's so easy too! You just fill out a questionnaire and it really just tells you exactly what to do from there. It's the simplest process ever! If you ever need to call customer service, they are the sweetest, most compassionate people to speak with! Great company! I highly recommend Support Pets!
Hello Tina,
Thank you so much for sharing your story—this means the world to us. 💙 We’re truly honored to have played a part in helping you and your ESA stay together, especially during such a challenging time.
Your words are a beautiful reminder of why we do what we do. We believe everyone deserves access to support, especially when it comes to emotional and mental well-being—and knowing your ESA brings you peace, comfort, and stability makes us so proud to be part of your journey.
And we’ll be sure to pass your kind words along to our customer service team—they’ll be thrilled to hear this! 🐾 Thank you again for trusting Support Pets.
My experience as a mom of a rescue bully has been less than welcome me for my poor pup. The assumptions people make about this breed is so sad and undeserving. I am so thankful for support pets, and making my ESA process so easy. I am now able to take my sweet girl everywhere I go, and we couldn't be happiercouldn't be happier.
My daughter has two cats that give her so much comfort as she has sensory processing disorder. She is calmed by them laying on her. Their weight actually will take away anxiety and this was an easy process so we can have them with us in our house rental and for travel. It was a man easy and fast process.
Hello Paige!
Thank you for sharing your daughter's story. It’s wonderful to hear how much comfort her cats bring her, and we’re so glad we could help make it easier for them to stay by her side. We appreciate your continued trust and are always here if you need anything!
I applied for this service for my dog. Gotta say it was very fast and easy. Had to answer a few simple questions and that was really it. I thought it would have been cheaper, but it is what it is. Received the documents via email immediately.
Hi Cindy!
Thank you for your feedback. We're glad the process was quick and easy for you and that you received your documents right away. We appreciate your honesty about the experience—we’re always working to make our support feel more personal and helpful. If you have any questions or need anything else, we're here to assist.
My experience with support pets was great they were helpful in getting my dog Louie to be with me in my new condo. This will help me to adjust to the new life that at my age 80 get through. Thank you so much.
Hello Anthony,
Thank you for sharing your story—it truly means a lot. We're so glad we could help you and Louie stay together as you settle into your new condo. Having that kind of support by your side can make a big difference, especially during major life changes. We're honored to be part of your journey, and we’re always here if you need anything in the future.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jasmine!
Thank you for sharing your experience. We understand how important it is to feel confident and secure in your decision, and we’re so glad we could provide that peace of mind for you and your cat. It’s great to hear your landlord accepted the letter right away. We're always here if you need anything in the future.