Overview
Support Pets has a rating of 4.7 stars from 12,732 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Support Pets most frequently mention customer service, easy process and great experience. Support Pets ranks 1st among Pets sites.
Instant Feedback
My dog Edgar has been my ESA for a few years now. Recently, I received an email reminding me to update my payment method to ensure the automatic renewal of my ESA certification. I promptly updated it as instructed, but unfortunately, the renewal didn't go through as expected. Instead, I received another email notifying me that my certification had expired. This meant I had to go through the process of submitting a new application. While it was a bit inconvenient, I'm relieved and grateful that my application was approved again.
I have a Great Dane and am trying to find a apartment as I'm getting the "Big D". And I found out with my conditions I can get him as a ESA. And so instead of having to get rid of my big teddy bear. Now I can keep him with me! And support animals made the transition to a ESA SO EASY! One less thing to worry about!
Hello Christopher!
We're so glad to hear that you're able to keep your Great Dane with you during this transition. ESAs can make a huge difference, and we're happy we could make the process easy for you. Wishing you and your big teddy bear all the best in your new home! If you ever need anything, we're here to help!
Given how much I and my partner have been through over the last several years, we have had such great experiences with Support Pets to get our ESA for both of our cats. We do also seek outside help, but if we didn't have our two cats it wouldn't be making nearly as much of a difference for us with our mental health.
Hello Winifred!
Thank you for sharing your experience. It means a lot to know that we've been able to support you and your partner over the years. We're truly glad your cats have made such a positive impact, and we’re honored to continue being part of that journey. We're always here if you need us.
The ESA Team responded efficiently. The video explained common questions. While I have a cat, and some of the offerings and eligibilities are not needed, I feel comfortable knowing I do not have to choose between my pet and where I live.
Hi there RC!
Thank you for sharing your experience! We're glad to hear that the process was efficient and that the information provided helped answer your questions. It’s great that you can have peace of mind when it comes to housing and travel with your cat. If you ever need any support, we’re always here to help!
I have used this service ever since I found out about it,I've referred people to it as well and it's very helpful to avoid paying fees in apartment complexes for your service animals,Although everything is handled via email they are pretty quick with responses and very helpful!
Hi Paulicia,
Our pleasure! We’re honored to be a part of your journey.
Had no idea it would be so quick & easy! Originally I was just looking for information & to get an idea of how everything would go. To find out that I could do it myself from my own home was a huge plus! Now my baby girl is official & we can go everywhere together!
Hi Kristy!
We're so happy to hear that the process was even easier than you expected! Being able to do everything from home makes it so convenient, and it's great to know your baby girl is all set. If you ever need anything, we're here to help!
I loved how this doctor actually looked over my case and fully valued my emotions and allowed me to express and explain why I need Doc with me at all times! I will be recommending this doctor to everyone if they ever feel the emotions I feel! Thank you!
Hello Kaidence,
Our pleasure! It’s great to know we’ve earned your confidence.
I am a disabled 79-year-old Vietnam Veteran who plans on moving from Indiana to Chicago. Remi, a 2-year-old Jack Russell, will be coming along. Chicago is a surprisingly dog friendly place for a big city, but my wife and I decided an ESA might come in handy, so I did an online deep dive, came up with Support Pets as one of the possible providers. Besides good reviews and service, I was looking for ease of application. I am not online or computer savvy by any stretch, but with only a few bumps in the road Remi had her ESA Card in my e-walet and she had her documentation paperwork within 48 hours. So, thank you Support Pets.
It was really easy to navigate the website and it was a quick approval process and to get the letter once you paid. It is not up front about pricing, it should show you a total before you checkout which it does not. It advertises $99 but it's actually $134.
This process was extremely easy. The only thing I would change is how the toggles on the sight change. It got some stuff I didn't want and the instructions to fix it didn't work. Maybe some fine tuning to help with issues. Thank you for being so quick!
Hi there! Thank you for your honest feedback—it’s incredibly helpful.
We’re glad to hear the process was easy overall and that you found us reliable. The issue with the toggles sounds frustrating, and we appreciate your patience while waiting for a response from our support team. They’ll get back to you as soon as possible to resolve this.
We’re always looking to improve, and your input helps us do just that. Thanks again for your trust in us!
I have been using this company for years. Someone referred me to them and I love how efficient and helpful they are, and very quick!. They also have helped me to avoid pet fees while renting. Thank you.
Hi Carlanda,
Our pleasure! It’s great to know that our efforts have made a real impact.
Really enjoyed how fast the service was. I had my ESA letter within 48 hours of clicking on the website. Two things I did not like is how long of a video I had to watch before I could get access to my letter and the fact that my letter says my disability. I personally do not believe the person I am renting from should know why.
Hi Austin!
Thank you for your feedback—we’re really glad the process was quick and that you received your ESA letter in time. We also appreciate you sharing your concerns. We understand the importance of privacy, and we’re continuously working to improve both the experience and how information is presented in the documentation. If you have any questions or would like to request edits to your letter, feel free to reach out to our support team—we’re here to help!
Pretty easy application process.
I'd say the only negative was not being able to see exactly what was being charged to me until it was done was only draw back.
I had selected a $99 plan and somehow was charged $200.
Hope it's all worth it.
Hi there,
Thank you so much for sharing your feedback! We’re glad to hear that you found the application process convenient and easy. We apologize for the confusion regarding the charges and understand how frustrating that can be.
We want to make sure you have complete clarity on your charges, so if you haven’t already, please feel free to reach out to our customer support team at info@supportpets.com or use the chat option on our website www.supportpets.com. Our team will be happy to assist you and ensure everything is correct.
We truly appreciate you choosing us, and we’re confident that the service we provide will be worth it for you and your ESA. Thank you for your patience!
Simple, easy, affordable & rather fast process back by licensed professional doctors. My Frenchie has been ESA approved & certified twice now & can't wait to start his PSD training. Strongly recommend the services
Hi Corey!
That’s wonderful to hear! We’re so glad the process was smooth for you and that your Frenchie is officially approved again. Best of luck with the PSD training—sounds like exciting things are ahead! Thank you for your recommendation and continued trust!
It was easy and efficient to get my dogs certified as ESA dogs. After the series of traumas I've experienced, it totally matters and really helps me to have my pups with me and of course, where I live.
Hello Greg,
We’re overjoyed to hear about your positive experience. It's our pleasure to exceed your expectations.
I never knew about an animal being an ESA. I got my puppy during my divorce and he became my absolute angel, my child. He became my ESA last year and we've become inseparable. He goes with me everywhere, lives at my apartment rent free, and traveled with me during my move. Love it and everyone loves my pup!
Hi Amanda,
Thank you for the positive review! We’re glad we could support you. If you need more assistance, Support Pets is always here for you. Have a wonderful day!
Once the application was submitted the approval for my ESA credentials was quick the only thing is that during the application there are a lot of things that arent quite necessary but the way is formatted makes it seem that you need to purchase them
Hi Mauricio,
Thank you for your feedback—it’s really helpful. We're glad the approval process was quick for you, and we understand your concern about how the options are presented during the application. We’ll definitely take that into account as we continue improving the experience. If you have any questions about what’s truly required, we’re always here to help clarify.
I got my letters within 2 days. Ian so happy now I can take my dogs with me because I have always hated going places since I have several things that tried to keep me from going places, even my kids couldn't get me to go which I've miss a lot but not anymore I can go out now with no problem as long as I have my dogs
Hello Michelle,
Our pleasure! We appreciate your trust and look forward to continuing to assist you whenever needed.
When I tell you that I have so much stress surrounding every aspect of my life, it's an understatement. I am home now"on" at work and when I have to be, but a completely different person at home. I needed this. My cat is my family and my anchor. Thank you so much for making it a legal requirement to have him with me. Great service and wonderful customer support throughout every step.
Hi Kimie!
We're so glad we could help provide some peace of mind during a stressful time. Your cat is clearly such an important part of your life, and we're happy you can have that comfort and support legally protected. Thank you for trusting us, and we truly appreciate your kind words. If you ever need anything, we're here for you!
It was easy to do but I wish all fees were noted upfront. It don't tell you that you have to buy harness and leash separately. You would think it comes with certificate. But other than that it was very quick and easy. I really needed this. My fur babies are my world and I don't know who supports who at this point lol
Hello Shokia,
Thank you so much for sharing your feedback! We're really glad to hear that the process was easy and that it met your needs. We absolutely understand how important your fur babies are to you, and we're happy to have been able to help! We also appreciate your comment about the fees and extras – we'll certainly take this into consideration for improving our clarity. If you ever need anything else, feel free to reach out. 😊🐾
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jane,
We’re really sorry for the inconvenience you’ve experienced with the renewal process, but we’re happy to hear that your application was approved again!
We completely understand how frustrating this can be, and we appreciate your patience in getting everything sorted. If you encounter any future issues or have questions about the renewal process, please feel free to reach out to us directly at info@supportpets.com, or you can use the chat option on our website at www.supportpets.com.
We're here to help and make sure your experience with us is as smooth as possible. Thank you for being part of our community, and we're glad Edgar can continue being there for you!