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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Their process of qualifying was easy. They explained everything so that I knew what I was getting. They sent follow emails letting me know what step I was in. Support Pets helped me have my support with me & eliminate a lot of anxiety.
Flawless/ simple process throughout. I would recommend them to anyone.
Thank you, Phillip, for your kind words! It means a lot to us to hear that today’s experience was smooth and worry-free, and we’re grateful for your recommendation. We're here whenever you need us!
It was easy and awesome! I am waiting on the vest for my dog. It will let people know he is a support dog.
Thank you so much for sharing your experience, Glenna! We’re thrilled to hear that the process was smooth and that the support dog vest will be on its way soon to help communicating his important role. If you have any other questions or need assistance during the waiting period, please don’t hesitate to reach out.
If anyone would like to know more about support pets please go on their website, everything is explained in detail and if you have a disability you deserve to have your pet where ever you go! If you need them and they need you then do what I did make them a support pet!
Support pets made it so easy for me to receive information and also my documents! My pets are now covered and I am so excited to be able to go out without worry for myself and fur babies! I 100% recommend!
The title says it all. Answer some simple easy to understand questions honestly and with ease and I had my documents in about 24 hours. Also with the letter of recommendation for PSD Certification and an exclusive Supportpets.com MASSIVE discount, we are starting our Harley down the road to becoming a service dog.
Thank you, Robert, for sharing such an insightful and encouraging review. We're honored to support Harley’s journey every step of the way and are committed to providing trusted, judgment-free assistance whenever you need it.
Amazing fast and easy. Took just minutes and I received my esa letter just in time for my new move
Thank you, Sarah, for sharing your experience! We’re so glad we could help make such an important part of your move smooth and easy. Wishing you and your companion all the best in your new home!
Second year - renewal was easy, and the documents are complete. Thank you!
Thank you so much, Catherine, for sharing your positive experience with us again! We truly appreciate your continued trust and are delighted to hear that the renewal process was easy and thorough. It’s wonderful customers like you who inspire us every day.
It was easy and very my user friendly as well! They make it to where you don't have a lot of questions and it's easy to do without help! I will recommend to others!
Thank you, Destany, for sharing your thoughtful review! I’m so glad to hear the process was smooth and straightforward for you. It means a lot to us that you're comfortable recommending our service.
Wonderful thank you it was easy to do my husband is very excited to be able to take his pet everywhere with him and so is our fur baby
Thank you, Craig, for your wonderful feedback! We're so happy to hear both your husband and your special companion are enjoying the experience. Your satisfaction truly means a lot to us.
I am greatly disappointed that landlords in the states of Illinois & Wisconsin do NOT accept ESA animals regardless of the certification
Thank you so much, Jill, for sharing your experience with such honesty and care. We truly understand how important these matters are to pet lovers like you and appreciate your passion in raising awareness. Please know we’re here to support you with any questions or needs whenever they come up.
It was quick and easy to do answer some questions and submit then wait to see if approved with in 24 to 48 hours. Now me and my dog Coach 🐕 are here for each other's support in life.
Hi Kristine, it’s wonderful to hear how smoothly the process went for you and Coach! We’re so glad to be part of supporting your special bond together—it means a lot to us. Thank you for sharing your experience!
Customer service was very helpful with getting everything I needed
Thank you so much, Ashley. I’m glad our team could help you get exactly what you needed, and we’re here anytime you have questions or need assistance in the future. Looking forward to supporting you again soon!
I dont have any words how amazing and easy you guys make it to get esa very few steps to get and im not stress thank you support pets you rock. I will recommend you to everyone
It's really meaningful to have access to a service like this. My dog ace has improved my life and allowing him to be apart of society with me has helped tremendously. Thank you all for what you do.
Megan, your kind words truly warm our hearts—knowing Ace’s wellbeing has brought such positive changes makes everything we do worthwhile. Thank you for trusting us to be part of your journey together.
Fast service, quality work! No issues with getting into housing!
Thank you so much for your kind words, Lakyn! We’re thrilled to hear you had a smooth experience and are happy with the service you received. We look forward to serving you and your pet again in the future!
I really appreciate how my documents arrive in a timely matter, as well as the process that allows me to take my fur baby with me wherever I go. It's a blessing to have the service of Support Pets. Thank you.
Thank you so much, Arnola, for sharing your wonderful experience with us—it's heartening to know our timely service makes life easier for you and your fur baby. We'll continue working hard to support you both, and please never hesitate to reach out if there's anything we can do to enhance future visits. We look forward to being part of many more happy moments together!
Did not Receive email with documents. Sent request and received documents in minutes!
Hi Anthony, thank you for sharing your experience with us. We're glad to hear you received the documents promptly after reaching out and appreciate your feedback as it helps us improve. Looking forward to assisting you and your pet's needs again soon!
The process was fairly quick and easy, nothing too stressful. The questions were easy to answer and i felt like they asked the right questions. I can now live a less stressful life and have less anxious moments because of my approval.
Alfred, we’re so happy to hear the process brought you peace of mind and made things easier for you and your furry companions! Knowing your days can be a little less stressful means the world to us. Thank you for sharing yourexperience with such warmth!
I thought it was fast and very easy to fill out. It was easy to understand and if you needed help you could get it.
Tina, thank you for taking the time to share your experience. We’re happy to hear that the process was quick and straightforward, and that assistance was readily available when needed. Your kind words encourage us to keep providing smooth and dependable service for all our customers.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Jennifer, thank you for sharing your experience and trust in us. We’re honored to provide support that helps reduce your anxiety and bring comfort wherever you go. Your confidence in our process means the world to us!