Overview
Support Pets has a rating of 4.7 stars from 12,713 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Support Pets most frequently mention customer service, easy process and great experience. Support Pets ranks 1st among Pets sites.
Instant Feedback
Easy proceed and Quick and fast results. I was able to ensure that I can take my pet anywhere I go
Great experience. Very helpful and informative and user friendly
Hi Nicole,
Thank you for your wonderful feedback! We’re so glad to hear that you had a great experience. If you need anything else, please feel free to reach out. Have a fantastic day!
Both of my dogs, Flay and Nicky are listed on the certificate, but only Flay's certification came with his vest
Hi Doreen,
We’re sorry to hear about this mix-up with your order—that’s definitely not the experience we want for our customers.
Please reach out to our support team at info@supportpets.com with your order details and let them know what’s missing. They’ll be able to track your order, verify everything, and ensure Nicky gets their certification and vest as soon as possible.
Easy and convenient. It was great service and easy to complete.
Hi Crystal,
Thank you for taking the time to leave such a wonderful review! We’re happy to know we could assist you. If you need any help, we’re always here. Have a great day!
Fast helpful and totally understanding of the love and support animals have for there parents. I don't know what I would do without their help.
Hello Jacques,
We can’t thank you enough for your 5-star review! 🐾 It’s our mission to make the ESA process easy and efficient, and knowing we’ve succeeded with you brings us so much joy. Please let us know if you ever need anything else!
The application process was easy and quick. Feel like they should include a card for the price.
Hi Jeanie,
We’re glad to hear the application process was easy and quick for you! 🐾✨
Regarding the ESA ID card, it’s not automatically included in the standard ESA letter package, but it is available as an optional add-on for those who want it.
As for the name correction on your ESA letter, please reach out to our support team at info@supportpets.com with your order details and the correct information. They’ll assist you in resolving the issue as quickly as possible.
This was a great experience and I did not have any hardships.
Hello Zelma,
We’re so happy to hear that you had a positive experience with Support Pets! Your feedback means the world to us. If you need any help, we’re here for you. Have a wonderful day!
I got both my pets certified in under 24 hours fast and easy. Would definitely recommend
Hi Tabya,
We are so grateful for your review! It's wonderful to hear that we made a positive impact. If you need any more assistance, we’re here for you. Have an amazing day!
Good experience, I would get all my pets approved through them
Hello Bailey,
We truly appreciate your feedback! It’s fantastic to know that you had a great experience with us. Should you need anything further, please let us know. Have a wonderful day!
The process was fast and well done. I greatly appreciate this service!
Hello Christal,
Your positive review made our day! We're so glad to hear that we could meet your expectations. If you need anything else, don’t hesitate to reach out. Have a great day!
Support Pets are prompt in getting your documents to you. Their fee is reasonable. The documents are accepted at doctors offices, hotels and grocery stores. That's where I've shown them and was given full access without any problems. Highly Recommended!
Hello Freda,
Thank you so much for sharing your experience! We're thrilled to hear that you've had such positive encounters and that our documents have helped you and your Pekingese stay together. It's wonderful that places have been accommodating, and we’re glad we could be part of making that happen. If you ever need anything or have questions, we’re always here to help. Give your Pekingese some extra cuddles from us!
Encouraging to know that there are resources you can connect to to make life easier for pet owners
Hello Sandra,
We’re so happy to hear that you’re satisfied with our service! Thank you for sharing your feedback with us. If you need anything further, don’t hesitate to contact us. Have a fantastic day!
Fast and effective. Thank you so much.I appreciate you so much with this experience it helped a lot
Hello Brittany,
Thank you for your kind words! We’re so happy that we could assist you. If you need anything in the future, don’t hesitate to get in touch. Have an amazing day!
It was so easy to get my animal registered and I am so relieved to know I'll be able to bring her with me from now on
Such a professional and easy process. My husband passed away which is the reason I am applying for this. Everything seems to be so difficult with all the processes and paperwork after someone dies, and that heaps stress and frustration on my already delicate state. Support pets was the easiest process of everything I've had to do, and I appreciate them making it so painless.
Hi Emily,
We’re so sorry to hear about your loss, and we truly appreciate you sharing your experience with us. It means a lot to us that we were able to make this process easier for you during such a difficult time. We understand how overwhelming things can feel, and we're so glad we could provide some relief. If you ever need anything else, we’re here to support you and your emotional support animal every step of the way. Thank you for choosing Support Pets!
I saw about this on Instagram and wasn't really paying attention. We've been paying extra fees for my cats and their rent is getting higher and higher. One night I decided to check their website. I told my boyfriend about the ESA and agreed to do sign up for it. The fees were affordable esp getting your 2nd ESA for free. After my application, I then realize that I didn't do my due diligence about their company so I searched for reviews and read posts that this is a scam. I went back to their website and contacted their customer support to confirm my application and the live agent that assisted me was very very helpful. I checked my bank if I was charged multiple times and they did not. In less than 24hrs I got my ESA documents. I was like, WOW that was fast. Since we are moving we were able to submit the documents on time. They even check on you if you received the documents which is great. I read everything carefully and I watched the whole videos.
We are so happy that we sign up for this coz now we can travel with our cats and stay in places worry free.
Hello Ness,
Thank you so much for sharing your experience in detail! We're thrilled that the process worked out so well for you and your cats. It’s great to hear that our service helped you avoid extra fees and made your move worry-free. We understand it’s natural to have concerns, and we’re glad our support team could reassure you and provide prompt assistance.
Hearing how smoothly everything went, from the fast delivery of your documents to the friendly live agent support, means a lot to us. We’re so happy you and your furry companions can now travel and settle into places stress-free. If you ever need anything else, we’re always here to help. 🐾😊
A simple process for me to navigate and helpful resources. Made it easy and stress free to have my pet with me.
Hi there! Thank you for your feedback!
We’re so glad to hear that the process was easy and stress-free for you. Making things simple and accessible online is exactly what we aim for. If you ever need further assistance or resources, feel free to reach out—we’re here to help.
Thanks for trusting and chosing us!
Very reasonable pricing for their services and very quick on getting the documents. Such an attentive team!
Hi Destiny,
Hearing your positive feedback warms our hearts! We’re so glad that Support Pets could meet your needs. Thank you for your trust, and have a wonderful day!
It was an easy process and we are very satisfied. We would definitely recommend to anyone interested in an emotional support animal.
Hi there! Thank you for sharing your experience!
We’re so glad to hear that the process was easy and that you’re satisfied with our service. Your recommendation means so much to us. Thank you for finding us on Facebook and trusting us to help with your emotional support animal needs. If you ever need assistance, we’re here for you!
Thanks for trusting and chosing us!
Yes it was a easy process and got my ESA and PSD letter on time and will have been telling family and friends love support pets
Hello Christina,
Thank you so much for your kind words and for sharing your experience with us! 🐾💙 We're thrilled to hear that the process was easy and stress-free for you and that you received your ESA and PSD letters on time.
It's wonderful that you're able to continue training Brazi at home with the help of our group of trainers—it’s such a rewarding experience to build that bond together.
We truly appreciate you recommending us to your family and friends and are always here if you need any further assistance.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello |Tonya,
Your feedback brightened our day! We’re so glad we could be of assistance. Don’t hesitate to reach out if you need anything else. Wishing you a wonderful day!