Overview
Support Pets has a rating of 4.7 stars from 12,723 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Support Pets most frequently mention customer service, easy process and great experience. Support Pets ranks 1st among Pets sites.
Instant Feedback
Very easy to navigate and get the paper work needed for my dog.
Everything is ok. I don't have any problem. My experience was good.
Hi there! Thank you for sharing your experience!
It’s great to hear that everything went smoothly for you. Your trust means a lot, and we’re glad we could meet your needs. Wishing you and your companion all the best moving forward!
Great service and fast couldn't get my documents quicker with anyone else and was in dire need for my rental application
Hi! Thank you for sharing your experience!
We’re thrilled to hear that our fast service met your urgent needs. If you ever require additional assistance, don’t hesitate to reach out—we’re here to help!
Thanks for trusting and chosing us!
Easy to understand and I will complete the papers when I get a chance
Hello Gail,
We truly appreciate your positive review! It's always a pleasure to hear that we’ve been able to help. If you need anything else, feel free to reach out. Have a wonderful day ahead!
Thanks for your help. I appreciate it and I know my dogs does too
Hi Andrew,
We appreciate your positive feedback! Knowing we could help makes our day. If you need further assistance, we’re always here. Have a great day ahead!
Everything went smooth till I started getting a bunch of emails asking if I got the documents. And now forcing me to do a review.
Hi there! Thank you for your feedback, and we’re sorry to hear about any frustration caused by follow-up emails.
Our goal is to ensure that all customers receive their documents and are satisfied with their experience, but we never want anyone to feel pressured. If you have any concerns, please don’t hesitate to reach out—we’re here to help and appreciate your honesty.
Thank you for choosing us!
Ok still waiting to hear about exchange request on vest we got to small, need large. Could make it easier to get feedback from support team.
Thank you for making it easy to get Tonya registered for an ESA She is learning a lot of new stuff and is doing well with her training.
Hi Norma,
Your feedback made our day brighter! Thank you for sharing your experience, and have a lovely day!
Fue fácil cómodo y seguro realizar la solicitud, solo estoy a la espera de q me llegue el tag q también solicites, y espero el próximo viaje q tengo para presentar todos los documentos y pueda mi broo ir conmigo
Hola Oriana!
Gracias por compartir tu experiencia. Nos alegra saber que el proceso fue fácil, cómodo y seguro para ti. Si tienes alguna pregunta sobre el estado de tu tag o necesitas asistencia adicional, no dudes en contactarnos. Estamos aquí para ayudarte y esperamos que tu próximo viaje con tu compañero sea excelente.
Fast, efficient and easy to complete! Super helpful site and customer service!
Hello Jennifer,
Thank you for your kind feedback! We’re so happy that we could assist you. If you need any further help, don’t hesitate to contact us. Have a wonderful day ahead!
Arrived fast very easy to do no hassles would recommend to others 😊
Hello Brandon,
Thank you for sharing your experience with us! We’re so happy to hear that you’re satisfied with our service. If you need anything else, don’t hesitate to get in touch. Have a fantastic day!
Very positive, easy to follow directions and positive results.
Hello Cindy,
Thank you for your positive review! We're delighted to know we could meet your expectations. Should you need further assistance, feel free to reach out to us. Have a fantastic day ahead!
Only request the housing letter, but was charged for the housing and travel letter.
Hello James,
We apologize for any confusion regarding the charges. The price for the ESA letter remains the same whether it is for housing, travel, or both, as they are all included in the same service. We understand that the details may not have been clear, and we’re here to help clarify everything for you.
Please reach out to our customer support team at info@supportpets.com or use the chat feature on our website, www.supportpets.com, and we'll review your order, confirm your charges, and make any necessary adjustments if needed.
Thank you for bringing this to our attention.
Combat veteran w/ptsd my little chawawa let's me know when she detects changes in my personality 🐶
Hello Jeffery,
We truly appreciate your lovely review! It’s wonderful to know we could assist you. If you need anything else, don’t hesitate to contact us. Have a fantastic day ahead!
I had a very good experience, the process was very quick and easy and a very trusting experience
Hi Abagail,
We’re so happy to hear that you had a positive experience with us! Thank you for taking the time to share your thoughts. If you need further help, we’re here for you. Have a wonderful day!
The experience was fast and easy. Highly recommend to all that it's available to. I'm happy to be able to bring my pet anywhere with me.
Hi Aimee,
We’re thrilled to hear that you had a great experience! 🐾💙 While Emotional Support Animals (ESAs) provide meaningful support, please keep in mind that ESAs don’t have public access rights under the **Americans with Disabilities Act (ADA)** like service animals do. Their protections are primarily under the **Fair Housing Act (FHA)** for housing accommodations.
If you have any questions or need more information, feel free to reach out. Thank you for recommending us—we’re so happy we could help! 😊
Easy and fast process- Thank you! I like to be assured that I will never have to surrender my dog due to housing breed restrictions.
Hi Leigh,
Thank you for sharing your experience! 🐾💙 We’re so glad we could help make the process easy and provide peace of mind. Having your dog protected from housing breed restrictions under the Fair Housing Act (FHA) is such an important step, and we’re thrilled to be part of that for you. If you ever need assistance or have any questions, we’re here to help! 😊
It was quick and easy. I am glad that you also provide videos and info through email. We can also purchase items as needed. Thank you.
Quick, easy and efficient. The process was easy and comfortable.
Hello Tiffany,
Thanks for sharing your experience! We’re happy to know that you’re pleased with our service. If you need anything else, we’re always available to assist you. Have a great day!
It's an easy process and as quick. I will continue to renew every year.
Hi Kelly,
We appreciate your positive feedback! It’s always great to know that we’ve helped make a positive impact. If there’s anything else you need, feel free to reach out. Have an amazing day!
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there! It’s great to hear that the process was easy to navigate and you were able to get the paperwork you needed for your dog. Having everything clear and straightforward makes such a difference. Wishing you and your furry companion all the best!