Super.comReviews 2,183

I Was very happy with Snaptravel the booking is easy the price are good and it s a reliable website.

Honestly I am very happy with this application I have used it for years whenever I rent a hotel I save a lot of money on each rental and honestly I do not have any problem when I arrive at the hotel and do my checking and if for some reason there were any inconvenience They have very good customer service and they solve any problem quickly, my recommendation on a scale of 0-10 I give them a 10 without a doubt, thanks again.

I was on Trip Advisor and a "special" showed up. I clicked on it and it was Snap Travel. I trusted Trip Advisor so I made a reservation and paid for it to lock in the price. Long story short, the hotel had been sold and is now a homeless shelter. My daughter looked it up and notified me immediately. When I was booking it, it said free cancelation before 5/26. It was 5/25 and I just booked it so I tried to cancel immediately. The email confirmation said No cancelations, no refunds. So I called. It's June 2nd and I still haven't received a refund. They were "reaching out to the hotel to verify". I live in North Carolina and was flying to Oregon. So I had to book another hotel. They said because I took matters into my own hands I needed to send an invoice of the other booking as proof. So I did. Multiple phone conversations and many emails later, they are still "reviewing" my case. They ripped me off. Shame on these people. Look too good to be true? It is!

I booked a hotel in Paris using SnapTravel. There were two options offered for the same room. The first was clearly non-refunadable. The second, offered at a higher price cleared stated "Free Cancellation!." I chose to pay more for the privilege of being able to cancel. When I received my confirmation it stated the reservation was non-refundable. I immediately contacted SnapTravel and after going through some automated hoops was finally able to reach a live agent and chat online. Despite explaining what happened, the agent reaffirmed the reservation was nonrefundable despite what the website said when I booked. I addition, she also refused to refund the price difference between the "Fully Cancellable!" rate I paid and the non-refundable rate that was offered. Only after threatening to go to Social Media she eventually agreed to refund my reservation, which caused me to raise this review from one to two stars.

Tripadvisor site said the reservation could be cancelled. When I paid for the room Snaptravel said it was nonrefundable. You cannot call anyone because they put everything in a loop of bot texts. It is very frustrating.
UPDATE: There is a number at the end of the email use option 6 to get a person
SnapTravel did refund my money after I pointed out that the hotel provided written cancellation instructions and I provided them with the screenshot of the "FREE CANCELLATION" on TripAdvisor ad. TripAdvisor allows the 3rd party to write whatever they want in their ad which is sad but unpoliceable I suppose.

Google search on hotel reservation came up with SnapTravel as lowest price, but to get lowest price was a different day than I'd set. I changed the date and clicked continue and it took the changed day and gave me a price. I did the check and got an email titled reservation for correct day, but then the ACTUAL reservation in body of email was for the wrong day. I contacted SnapTravel within minutes of getting email and they said they'd request a refund. Went to to hotel, paid full price for the room on correct day and they said they'd link the reservation to the wrong date one SnapTravel had made so SnapTravel could issue a refund. SnapTravel then waited 3 weeks to tell me they were unable to give me a refund.

They canceled my flight last minute without getting my authorization and then refused crediting me back my money. It was a complete nightmare! Customer service kept playing games with me over the phone all evening when trying to figure it out. I didn't know if I was to catch my flight in 3 hours or not. By far the worst experience ever!

Arrived at hotel- there was no pool, which was listed as an amenity by snaptravel. I could not alter my reservation since it was booked 3rd party. The room price had also changed from $229 when I booked it three days prior to $129 on the day we arrived. They could not refund me anything and I was stuck paying $230 for a night in a garbage room in a garbage hotel.

Appreciated the service had a wonderful trip very satisfiedGetting ready to schedule my next trip and many others in the future

Snaptravel notifies us less than a week before the start of travel that our booking at Yosemite Hotel is overbooked and they will have to cancel it. They are providing us with $#*!ty other hotel options. Their customer care is totally useless and first time lied to me they have access to my records.

Right now, hotels have more than doubled the price and we are screwed. They are not willing to provide us any compensation or cover delta cost with respect to new booking.

Overall horrible experience, avoid snaptravel. Expedia is much better then them.

Was unable to find contact for customer service agent. Was unable to change reservation due to Covid 19. When I finally located a contact number the agent actually hung up on me!
Don't ever use this site to book travel.

I was a little skeptical about going to WhatsApp or SMS to make a booking but it turned out to be a very convenient route.

Normally I have no problems with my bookings until this trip. Book the Ramada gateway for 5 nights. Added in notes need a handicap room. Traveling with a pet. Usually no problem.
Got to hotel after driving 3 hours. To be told I only had one night at hotel.
Went back and forwarded with snap and hotel for 5 hours. Took the room for the night. I was Mentally exhausted... the beds were super high. No handicap room. Mom had a hard time getting into bed. She tried to get off and fell. Was rushed to er.
I called snap and hotel about it. Nothing

After er visit. Talk to snap again. Nightmare continues.
Got to hotel. They found my 5 days booking. But the room they could move me in isn't pet friendly. I could either pay 200 extra for pet on top of 50 or drive her home. I waste 65 in gas driving her home.
Was told I would get a handicap room in tower when I come back.

Nope. Another 2 hours going back and forth with snap and hotel due them not finding my reservation.
Its been a nightmare trip.
Non handicap room. Beds super High.
Lack of help on snap side.
10% off next trip.
Seriously? How about a partial refund?

You book a flight and you wait and wait. They take the money on your credit card but you don't get the tickets. When I called them after more than 30 hours of waiting, they told me that the tickets are no longer available. It happened to me twice in a row on the same week with this company. I lost other deals while I was trying to sort this out and still have all those charges on my credit card.
I usually don't write reviews but I want to make sure others won't make the same mistakes I made twice. 100% unsatisfied. They claims to have better price but they don't deliver.

Online order for same day, purchased and it switched to next day date- called immediately to both hotel and snap travel - both refused to do anything to correct. Going to try to dispute with credit card company. Scammers!

I booked two rooms around the the first week of April at The New York Palace, for my sons graduation taking place May 17-19. I woke up yesterday to an email saying that due to the hotel being oversold, our reservations have been cancelled. Do you know how hard it is to find rooms in nyc less than a week out from the graduation at a reasonable price, for that caliber of hotel? It's impossible! I have now had to scramble and pay over $1200 per night for each room. I called the hotel and was told that when snaptravel made my booking, the hotel was already full and that snaptravel pushed through the reservation knowing the hotel was sold out. I will never use this site again, and you shouldn't either.

I reserved a room thru snaptravel and when I arrived to the hotel... they had no idea of my reservation nor Snaptravel. I then texted with "customer service" and my undesirable experience continued. Ultimately, no solution. If you ARE looking for a horrible experience, Snaptravel is you answer!

This is the exact review I submitted to my credit card company..."Snap travel came up on Google search as the most economical choice for a standard king room for one night in NYC at The ArtHouse Hotel. The total for the room was $312.15 and the pricing detail listed a resort fee of $46. AFTER I checked out on PayPal the final bill was $401.88 including $84.73 in taxes and fees. Upon check-in at the hotel, the front desk collected another $150 deposit from me which I paid by another credit card (see attached). They told me the $150 deposit would include the resort fee. I told the front desk that SnapTravel had already charged me the $46 resort fee, but they insisted the resort fee is collected by them not SnapTravel. When I checked out the resort fee was charged to my other credit card (see receipt attached). I called SnapTravel this morning and they said I paid $84.73 in fees to include taxes of $14.05 and a fee of $70.69. When I asked what the $70.69 fee was for they said "It's the cost of running a business"! I explained to the Lady at NO TIME would I have ever agreed to pay SnapTravel a $70.69 fee to find a hotel room for me... I tipped 5.00 for the service, but would have NEVER agreed to a $70.69 service charge from them when I had search engines to find the lowest price up-front! I thought the $5.00 tip was the only cost to use SnapTravel! It makes no sense when I could have just as easily paid the hotel directly and/or bought the stay on Groupon. I researched prices beforehand and SnapTravel offered the lowest price with the price detail clearly referencing Resort Fees. I am disputing the $70.69 charge... I want my money back!"

I was charged $160.90 by snaptravel but the hotel receipt was for $130.78. I contacted snaptravel and was told the $30 difference was a "small fee" charged to cover their services. This is a hidden fee--consumers beware. I won't be using this site again!