The reservation elsystrm is very easy abd allowed me to book easily at a great price.

Good and fast service. Competitive prices. Short snd detailed

I booked a hotel in NYC with Super.com and got which I thought was a good deal. Little did I know I would have to pay an extra $400 at the property upon check-in, that only find out about after the purchase. The support chat is a joke. People are just responding generic stuff like "oh there is this tiny tiny note upon check out that says that no matter where you book, this hotel will charge you a fee upon check-in". Sure, except the way it's phrased is interesting, it doesn't actually say that this fee is actually NOT included in the "TOTAL PRICE" that you're paying. But then it makes it way in the total price once you've ALREADY paid for it.
Try it yourself. Here's the property page. Search for a resort fee, you won't be able to find it: https://go.super.com/vmnDZog
And then look at the side-by-side comparison of the before and after the purchase. The "total price" before the purchase and the "total price" after the purchase.
Here's that note, which you won't find on the property page with the link above, only a very grey thing upon check-out: "Regardless of where you book, this hotel charges a resort fee of CA$392.75 for the stay collected directly at checkin. Resort fees will be charged in the hotel's local currency. Mandatory fees The YOTEL New York Times Square charges the following fees that are payable directly to the hotel upon checkin: Resort fee: CA$392.75 for the stay. The amount of the charge is subject to change." And you know I don't consider myself a stupid person, but there's no actual way for me to know that it's going to be charged on top of the "TOTAL"... I thought the total is a total, not like almost total, but not really. The convenient total that is beneficial to show before the purchase, and change after, since there's nothing to be done at that point, the booking is already complete.
Essentially, super.com has no intention to make it obvious for you that you're actually going to be paying much more and the final price you're going to pay for your stay is very different from what you're seeing. It's purposefully misleading and confusing to advertise the "best" prices. I feel like failure to disclose the grand total this way shouldn't be legal...
Needless to say that I'm now stuck with this booking, will have to figure out another $400 on top of already paid $900 (which I thought was the total, because... it said so) and Super.com wasn't willing to refund it or rebook me with another property in any way. I would stay away from this service if you want to actually know what you're going to be spending.

Didnt know Super. So far so good! Will updatw if need be.

Such an awesome online experience. Will rebook next time for vacay

Very easy, positive. I booked a hotel in Penbroke Fortlauderle

Thanks for your help!

Fast and easy booking. Highly recommand this booking site.

I recently had one of the most frustrating and infuriating experiences with a company—Super.com—and I feel compelled to warn others. This company operates in a completely predatory manner, taking customers' money and offering zero customer service when things go wrong. If you're thinking of booking a hotel through them—don't.

The Booking Disaster
I attempted to book a hotel in Los Angeles through the mobile version of Super.com's website, and due to their poorly designed and unclear interface, the dates selected ended up being off by two days. Their website did not make it apparent what dates were being chosen, which led to an immediate mistake that I caught within 30 seconds of receiving my confirmation email.

Customer Service Black Hole
As soon as I saw the issue, I immediately called Super.com's customer service, expecting them to be able to correct a simple mistake that had just occurred. That's when the nightmare began.

I was on the phone for hours, getting transferred, put on hold, and repeating my issue over and over again to different representatives. I wasn't asking for a free handout—I was simply looking for any reasonable solution. I asked if they could:

Change the booking to the correct dates, even if it meant paying a penalty
Offer a partial refund, considering I caught the error within a minute
Give me any solution that would allow me to salvage the booking
Their response? Nothing.

Each time I spoke with a representative, they would put me on hold, come back with no helpful information, and repeat the same robotic "Sorry, there's nothing we can do" line. No one was willing to explain why they couldn't assist, and when I asked to escalate the issue, I was either transferred to another unhelpful person or placed on hold indefinitely.

Marriott Was Willing to Help—Super.com Refused
Frustrated, I took matters into my own hands and called the hotel directly—the Marriott near LAX—to see if anything could be done. Marriott was amazing. They told me they could refund the money, but since the reservation was made through Super.com, the funds would go back to Super.com.

Thinking I had a clear solution, I called Super.com back, explained the situation, and even provided a letter from Marriott confirming they would process the refund. Still, Super.com refused to do anything.

At this point, I was begging them for any kind of compromise—a partial refund, a rebooking fee, a penalty to change the dates, literally any option that wouldn't result in me just losing my money entirely. They didn't care.

A Predatory Business Model
What became clear through this experience is that Super.com doesn't make money by providing good service—they make money by trapping people in non-refundable bookings and refusing to help, no matter the circumstances. They intentionally make their website difficult to use, ensuring that errors happen, and then they exploit those errors to keep your money.

Their rigid, robotic customer service is designed to wear you down until you give up. They put people on hold for hours, refuse to escalate issues, and simply repeat "our policy doesn't allow it" without any real explanation. They could have easily resolved this issue, but instead, they chose to make it as difficult and frustrating as possible.

Final Warning: Avoid at All Costs
If a company is this unwilling to help when a simple mistake is made and this inflexible even when the hotel itself is willing to assist, then it's clear they do not care about their customers. They only care about trapping people in bad bookings and keeping their money.

I strongly advise against using Super.com for any bookings. If anything goes wrong—even if it's due to their poorly designed platform—you will be on your own, out of luck, and out of money. Stay far away.

Great experience overall...