From the business
Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, access a cash advance, get cash back on purchases, boost your credit score, earn money playing games, and more. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!
Super.com Reviews Summary
Super.com has a rating of 3.8 stars from 2,183 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Super.com most frequently mention best price, next time and friendly staff. Super.com ranks 10th among Hotels sites.
I was searching for over a week to get the best rate for my sister's birthday getaway and Super.com was the best website hands down! Booking my room was so easy and everything was seamless.
Be aware the company is a scam. I booked a luxury hotel with them in Jan of 2023 for August of 2023. They reserved a hotel two grades below then one I reserved, got a confirmation and paid for. They do not respond to email, and once I reached them over the phone do require information from me which I cannot provide such as a fake hotel bill what the originally booked hotel would have cost me if I would have upgraded on the spot when I checked in. The upgrade wasn't possible due to the hotel being completely booked. I stayed at the lower grade hotel because of that.
The hotel showed me that súper travel had reserved the wrong hotel from the beginning,
So far no refund received, I involved BBB and will go to small claim court next.
DO NOT BOOK OR RESERVE YOUR VACATION WITH THEM.
Please note that they will answer to this review that they need the booking number, but that is a standard fake response which make them look they care, but they won't follow up with the complaint at the end.
I booked with Super.com thinking I was getting the best price possible when in reality they were choice $20+ more than the actual hotel! When I called to ask them about this, they said they add on a 'small margin to cover costs' therein meaning they charge more than if I were to book at the actual hotel. They also told me since my reservation was non refundable, they could not price match or cancel it albeit having booked in less than an hour into my discovery. Worst service and will not be recommending or using them again.
It was really easy to book through Super and their price was great.
My experience with super travel was great, however the Hilton hotel customer service was very poor, they couldn't find my booking, I had paid everything upfront, they insisted I hadn't, I had to show my bank statement and the date I paid, even though I had invoice from Super travel, Hampton by Hilton was difficult, made me deposit £50 despite paying £210.96. I was told my card was declined, very embarrassing, if my card was declined why do I have a paid invoice and email confirmation?. It took about 45mins to track my booking and checked in. A lot of guests had issues too, not with super travel but Hampton by Hilton Ashford.
After a long journey nobody needs poor stressful check-in,
Thank you Super Travel, I will use again!
Super.com gave us a great deal will be using this site again Thank you.
I got the cheapest and best hotel room when I was stranded in Boston. I appreciate you.
I had never heard of this site, but I couldn't stand paying full price for the Hard Rock hotel who jacked up the price just for a concert. Got a great deal on Super and everything was so simple! No extra charges except resort fee, which i knew about in advance. Could not have been a better experience. Will use it again in the future!
Muito bom o site
Excelentes descontos
Sempre funciona
Consigo bons descontos
Melhor ainda se puder indicar alguem
I booked with Super for a one night stay. When I arrived at the hotel, they said there was an issue where immediately upon booking, Super rebooked for a different room (a single bed instead of two). This was likely a computer issue, and the hotel helped us get our original room. I gave the feedback to Super - and did not hear back for ONE MONTH. At that time, they asked me to get proof from the hotel that the issue had occured before they could help me further. Ridiculously poor service response time. I will not use them again.
Finding and booking hotel was easy. We received voucher and info via text and everything was as expected upon arrival at hotel.
Booking was easy, saved as usual with Super.com and the hotel was more than we expected. Perfect location, room, kid friendly pool, breakfast. Highly recommend!
Do not ever book here! They took my husband's money twice...I called them and they said they wud call back in 20 mins and never called! They give u a conformation # but your card says your card was declined when all along it went thru! Do not book! They r scammers!
Super fast, super easy, super cheap, definitely my first stop for future reservations
The best price hands down and very easy to navigate their website!
I booked a room for 3 people but after payment went through, I found out they reserved a room for 2 people. I contacted the customer service but they ditched me. Finally I contacted the property they stated that this is fraud you should pay us extra fee. Because they just deceived you. I had no choice. I followed the case with many different people in super.com but there is no response. I recommend everyone to be careful to deal with this people. It is fraudulent organization for sure
We had a booking at rove at the park in dubai last sept.30 and check put oct. 1 and its PAID ALREADY when i reach at the hotel with my family i was suprised there is no booking under my name i even call the customer service and refer me to the urgent care team which is useless name REBECKA ROLLO not even helping us or answering my emails for the refund which i dont use. Even the support chat of customer service is useless. I will not recommend to use this Super.com or else if something happen to ur booking u will never get any support from them and not cooperative. NEVER EVER USE Super.com
Return my payment
Refund my payment
Hi Micca,
Thank you for reaching out to us about your reservation.
We are sincerely sorry to hear that you had trouble with your reservation. Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible.
We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.
This matter has now been resolved by providing a full refund. Your satisfaction is of the utmost importance to us, and we hope this information is useful for your future bookings.
Regards
I made the reservation five months in advance and when I arrived at the hotel everything was fine, as I agreed.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Moein,
We understand that there might have been some confusion, and we'd like to provide some clarity.
You might have intended to book the option for 3 people, but this was not what you selected, so you were quoted and charged for a 2 person reservation. Please know that our system generates available options based on your search criteria and selections. It's crucial to carefully review all booking details, including location, meal plan, room type, and pricing, to ensure they align with your intended choice.
We genuinely appreciate your feedback and recommend thoroughly reviewing our cancellation policy, which can provide you with insights into what to expect should you ever need to modify or cancel your reservation.
Your satisfaction is of the utmost importance to us, and we hope this information is useful for your future bookings.
Regards