From the business
Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, access a cash advance, get cash back on purchases, boost your credit score, earn money playing games, and more. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!
Super.com Reviews Summary
Super.com has a rating of 3.7 stars from 2,182 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Super.com most frequently mention best price, next time and friendly staff. Super.com ranks 10th among Hotels sites.
I used this on my most recent trip to book a last minute hotel—saved $200+. Two days later used it a second time for a last minute hotel—saved another $200+. I'm stoked! I have already recommended it to friends and plan to use it on my next trip.
Paid ahead for a reservation to discover super.com had canceled it upon arriving at hotel. Super.com took no responsibility and blamed hotel for overbooking. Hotel confirmed they had neither overbooked nor canceled my reservation. Stay far away from these scammers. Paying a little more using a different service will save you a lot of stress and discomfort later.
Love Super.com they made it so easy to book a last minute hotel booking and the customer service was superb.
Paid for a hotel and never got one. This is basically robbery with no refund. Do not use this site to get any hotel because the hotel will not see your booking
Hi there,
Thank you for reaching out to us about your reservation.
We are sincerely sorry to hear that you had trouble with your reservation. Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible.
We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.
This matter was resolved by our travel partner as they were able to confirm and provide you with the hotel confirmation number for you to check in.
Regards
I booked online with Super.com 4 days in advance. Got confirmation email right away. Booking online was quick and easy. $20 cheaper than any other site. Got an email the day before our stay saying everything was set. Our room was exactly what we booked with no fees or taxes added. What we paid online was the total cost. Would use Super.com again based on this experience
Do NOT book a hotel through this company. They are scammers! They stole 466.97 from me. The booking was supposedly refundable. I cancelled and spoke to an agent who said refund would be back on card. Money didn't show and bank had no record of refund. I spoke to an agent more than 6 times and was repeatedly told my refund would be processed back to my credit card in 3-5 business days. When I called back AGAIN they said I'd booked another room and that's why I didn't get a refund. Problem is I did NOT and I tried explaining that. They told me I would have to provide a booking number for the "new" booking to see about cancelling and refund and when I said I didn't have one because I hadn't booked anything they told me they couldn't help me. I guess someone is going on a free vacation.
Hi Ashley,
We are truly sorry to hear about your experience.
In cases where the booking doesn't go through, no charges are made, as this is rather an authorization hold or pre-authorization, and it shows in your bank as pending. This service is offered by your card provider whereby the provider puts a hold on the amount approved by the cardholder, reducing the balance of available funds until the merchant settles the transaction. Because your desired purchase was no longer available, SuperTravel has not charged you and so your card processor will release the hold placed.
The estimated time for this release varies if you used a debit or credit card, and depending on the issuing bank's policy.
We hope we were able to clarify it for you and look forward to having the chance to serve you in the future.
Super easy and cheap got a room in seconds highly recommended!
I made 3 reservations for 3 days a piece through super.com, I thought the cheaper price was nice and it was a deal to book 3 days at a time so I booked it for the better deal, when we got to the hotel it was nice at first, due to the high demand of the area it was the only thing available I could find that was relatively less expensive. My husband was the one staying there, he noticed some chipring and there were crickets/bugs in my husband's hotel bathroom drain, due to his limited mobility he had a handicap accessible room. The hotel tried to move him but due to the unavailable of more handicap accessible rooms or first floor rooms he couldn't move up any flight of stairs. We told the hotel about this and they said they couldn't return our money because we booked through a 3rd party OTA(online travel agency) and to call them. I called them and they gave me the run around. Now I'm out almost $600.3 stays 1) 8/19-8/22 paid $184.96 2) 8/22-8/25 paid $ 184.95,3) 8/25-8/28 paid $195.93. When I contacted super.com through their chat app, they were very towards me, and told me I had to get my money back from the hotel, the hotel said they can't refund me because I didn't purchase through them, when I told super.com about it they brushed me off and told me that they can't refund me, I paid almost $600 for a hotel room that was disgusting and full of bugs. Not to mention the person whom helped me through chat was very rude and kayak should be ashamed of promoting them, been fighting for my money back for over a month. The hotel I booked through them was the only hotel available in the area so had no choice to use them.
Hi Kimberly,
Thank you for reaching out to us about your reservations.
We're sorry to hear that the accommodation did not meet your expectations. Because we're a 3rd party booking service, the standards of the hotel and the availability of their amenities are out of our control. In cases like this, we have found that it is most effective to take concerns directly to the hotel management. If something goes amiss during your stay, please let the hotel know directly. It’s their role to make you as comfortable as possible!
If you have engaged in any direct communication with the accommodation, whether through written correspondence or by phone, kindly ensure that you gather all relevant details, including the staff member's name and position who approved your request. Once you have received approval, please initiate a cancellation, by visiting: go.super.com/amend and following the prompts.
We apologize if our service did not meet your expectations on this occasion. We encourage you to review the Terms & Conditions on our website, as they outline the policies associated with your reservation and provide insights into the extent of our services.
Regards
I book hotel and i pay for cancelletion
I can t go for,when i try cancel my room….if dont want
Never again SUPER.COM
Hi Aline,
Regarding your booking, it's essential to differentiate between the type of reservation selected. You have chosen a Non-refundable rate, which comes with a more restrictive cancellation and refund policy. However, you have the option to extend this policy to make it more flexible, which allows for refunds under specific conditions. Please note that the additional fee paid for this policy extension is non-refundable.
When booking a flexible rate, you are entitled to a full refund if you cancel within the grace period. On the other hand, the Non-refundable rate offers a discounted price in exchange for a stricter cancellation policy. When you choose to enhance this cancellation policy for added flexibility, the upgrade cost is understandably non-refundable.
For a comprehensive understanding of our reservation policies, we recommend reviewing the Terms & Conditions on our website. You can find more information about the Enhanced Refund policy by visiting the following links:
https://help.super.com/support/solutions/articles/48001229701-what-is-enhanced-refund-
https://www.refundable.me/extended/en/
We hope this clarifies the reservation policies for you.
Best advice ever, do not book with them.!
You pay extra to be refundable but they will never ever refund you. They will ask you for proofs and you need to make app'ication that takes eternity, listen this is a scam unprofessional team. When you chat with an agent he responds every 20 minutes
Hi Anis,
We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
Since we're unable to locate your booking based on this review, we kindly request you to select the 'Chat with us' option within the Help and Support section of your Profile. Our dedicated live agents will be available to furnish you with the contact details of our Corporate team.
This will enable them to investigate your situation thoroughly and establish direct communication with you.
Regards
When you wanna a get the best deals and fast booking no doubts to reach super.com We use to travel around the world and booking is not always a good experience at all but super.com helped us to change my oppinion in a good way to use plattforms
I wanted to cancel my reservation. I contacted the hotel directly and asked them if they could cancel it for me. They said they would gladly do it but the agency whom I booked through has to do it since it was booked through them. I then contacted super.com customer service, who really sounded like she wanted to help me when i told her that the hotel will cancel my reservation if your company reaches out to them. Soon as I told her that she cut me off saying she can't help me anymore. First they lied about the cancelation being the hotels policy but when I told her that the hotel has no such policy and willing to cancel it through them. Seems she was not happy and wanted to end the chat right away. Never never again. I was really happy and was about to recommend friends and family and was going to use them for my other 3 vacations that are coming up really soon. Glad I found out before they could've done more damage to my family and friends. Pls stay away. Pay the extra 20 to $30 and do it with other wonderful and trustworthy company out there.
Hi,
Thank you for reaching out to us about your reservation.
We are truly sorry to hear that you had trouble with your booking. We understand your frustration and would like to address your concerns.
Please note that your reservation was made for a non-refundable booking, which limits our ability to modify or cancel it without the hotel's approval. Exceptions to this policy can only be made if the accommodation itself agrees to amend the reservation. If you have already communicated with the hotel and they directed you to us for further assistance, we can proceed with your request only after receiving written confirmation from the hotel specifying the changes to be made.
If you have engaged in any direct communication with the accommodation, whether through written correspondence or by phone, kindly ensure that you gather all relevant details, including the staff member's name and position who approved your request. Once you have received approval, please initiate a cancellation, by visiting: go.super.com/amend and following the prompts.
We apologize if our service did not meet your expectations on this occasion. We encourage you to review the Terms & Conditions on our website, as they outline the policies associated with your reservation and provide insights into the extent of our services.
Regards
I waited until the day before to look for a motel near the State Fair. I found Super.com on Google Maps. The rate was great, even though we had 2 adults and 2 kids in one room. The process was smooth—took about 5 minutes to book—and when we arrived at the motel it was a very quick and easy checkin. The room was clean and comfortable, and the continental breakfast had many good choices.
Booked a hotel through them… guess what, hotel was fully booked and my reservation cancelled without any notice. Called the support and they told me that "urgent care" (not urgent at all) will call me within 15-20 minutes. Guess what, an 1.5 hours later and still no call so Im currently disputing this and will never use Super again. Kayak, take them off…
Hi Nofil,
Thank you for reaching out to us about your reservation.
We are truly sorry to hear about your experience. In this instance, we see that you've initiated the chargeback process, which means that you've disputed this claim with your bank or payment provider, and we no longer can take any action on this matter.
We have a dedicated Chargeback team that will be gathering all supporting documentation and submitting it to the card processor for mediation. From now on, any resolution or updates must continue through your financial institution.
We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.
Regards,
Small remark:
Add more payment options and also display cancellation policy clearly.
Overall positive experience :).
Last minute reservation was so easy and the hotel was awesome
The reservation never appeared in the hotel, ther "urgen care" team sendo some email but never fix the thien, I had to pay srtaight to the hotel and im in process of complaining with the bank about the charge they made but they never paid the hotel...DONT USE IT
Hi Javier,
Thank you for reaching out to us about your reservation.
We are truly sorry to hear about your experience. In this instance, we see that you've initiated the chargeback process, which means that you've disputed this claim with your bank or payment provider, and we no longer can take any action on this matter.
We have a dedicated Chargeback team that will be gathering all supporting documentation and submitting it to the card processor for mediation. From now on, any resolution or updates must continue through your financial institution.
We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.
Regards,
Thanks for finding us the best price. Our stay was awesome.
We ended up in a terrible airbnb that we just couldn't stay in. Quickly had to find alternative lodging and found an amazing inn through super. Easy and perfect, no issues.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ari,
Thank you for reaching out to us about your reservation.
We are truly sorry to hear about your experience. In this instance, we see that you've initiated the chargeback process, which means that you've disputed this claim with your bank or payment provider, and we no longer can take any action on this matter.
We have a dedicated Chargeback team that will be gathering all supporting documentation and submitting it to the card processor for mediation. From now on, any resolution or updates must continue through your financial institution.
We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.
Regards,