From the business
Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, access a cash advance, get cash back on purchases, boost your credit score, earn money playing games, and more. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!
Super.com Reviews Summary
Super.com has a rating of 3.7 stars from 2,181 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Super.com most frequently mention best price, next time and friendly staff. Super.com ranks 10th among Hotels sites.
I recently had a terrible experience booking with super.com. I had reserved a room at the Super 8 in Maine for September 25th-26th, but when I arrived, I was informed I had no reservation due to an error on super.com's end.
I immediately contacted their customer support, but they were wholly unhelpful. Despite the mistake clearly being on their end, they refused to refund my money or change the reservation dates, leaving me with nowhere to stay after a long 14 hour drive.
The customer service was abysmal. The super.com representatives did not apologize and made no effort to rectify their mistake. I was forced to pay for a new hotel room out of my own pocket, adding unnecessary stress and cost to my trip.
I will never book with super.com again after this experience. Their error left me stranded, and their terrible customer service refused to provide any refund or compensation for their mistake. I would caution all travelers to avoid using this company, as you could end up in the same situation I was with no reservation and no way to get your money back. For a site that claims to make travel easier, they made my hotel stay infinitely more difficult.
It was simple and easy.Check was really fast and ckeck went very smoothly. Great room. Will book with them again
Two reservations to a local airport hotel: this month, upon arriving, we were told they had no reservation and research showed that a third party cancelled the reservation five days after we made and confirmed it with super.com; the reservation for the week after December: the same hotel says despite our confirmation, they have no record of a reservation.
Hi Ray,
Thank you for reaching out.
We'd like to inform you that many hotels typically process third-party bookings closer to the check-in date. As a result, they might not be able to provide their internal reservation number at this moment. Alongside the reference code B_xxxxxxx that you received when making the reservation, the hotel will be able to furnish you with their Hotel Confirmation Number (HCN) as the arrival date approaches.
We want to clarify that this situation arises from the fact that, as a third-party, we have limited control over the hotel's processes. Some properties are only able to view reservation details internally as the check-in date draws nearer, while others are capable of accessing this information as soon as the reservation is completed.
Thank you for your understanding, and please feel free to reach out to our 24/7 Support team if you have further questions or require assistance.
All our contact information is available on the app and site:
https://snaptravel.freshdesk.com/support/solutions/articles/48001209680-how-to-contact-super-travel
In this case we see that you cancelled the reservation and received a full refund.
Regards
Will use this service again! Impressed and satisfied!
Simple to use, great price and well informed.
Will definitely be using them again
Be warned, this company doesn't have customer service. They didn't pay the hotel they booked for me, even though I paid them with my credit card. They make you wait on hold for customer service for hours, no service at all. They send you to a non-english speaking person who can't understand english or actually help you. When you ask for a supervisor to assist you, they can't transfer you to supervisor- but supervisor is supposed to call back within three hours- its been 5 days and I am still waiting. They will take your money and then blow you off- these guys are crooks- DONT BOOK WITH THEM!
Hi Elle,
Thank you for reaching out to us about your reservation.
We are sincerely sorry to hear that you had trouble with your reservation. Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible.
We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.
This matter has been resolved by providing a full refund on cancellation.
Regards
Easy to use. No problems. Will definitely use again.
Super.com offered a myriad of choices for luxury hotel rooms at low rates! My first time using the site but definitely not my last!
Great hotel. Clean and breakfast was nice and hot. Front desk they were happy to help. I recommend this hotel to everyone
The discounted price was the best out there, and the booking was quick
Do not use this stupid site. Waste of time Waste of money. Lies lies and lies complete nonsense booked went to check in they could tfind the booming said 20 minutes they would help been 2 hours nothing gotta pay again without a refund..
Hi Codie,
Thank you for reaching out to us about your reservation.
We are sincerely sorry to hear that you had trouble with your reservation. Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible.
We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.
This matter has been resolved by providing a full refund on cancellation.
Regards
So easy to book and Super had the less expensive rates. I had no problems checking in. I would use them again.
I usually don't purchase a nonrefundable stay! But...the amazing deal with super I took a chance. Price fantastic, service great, they were able to secure us an upgrade plus early and late check in/out. Due to my schedule we weren't able to take advantage of either. The weather however was stirring up the sea and sand. Ophelia
I was a bit sketched about booking a hotel with a new site but the price was great consider how busy all the other places were in the area so I was willing to take that risk considering it was a last minute decision. The pictures looked great for the room and double beds and it almost seemed too good to be true. I walked into my hotel room and it was just as nice as the pictures, clean and quiet. Found nothing wrong with the room. SCORE! 10/10 Recommend.
Good and convenient website for booking hotels. The service was great as well.
I booked with them and showed up at the hotel and had to pay again due to no reservation. Talked to customer service and the said I would get a call back. When they called no one answered. Called back multiple times and never talked to someone now I'm out the money thay took that I could not afford. Would never book with them again.
Hi Jim,
Thank you for reaching out to us about your reservation.
We are sincerely sorry to hear that you had trouble with your reservation. Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible.
We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.
This matter has been resolved by providing a full refund on cancellation.
Regards
Booked my hotel through super.com and find them cheaper than other sites, easy booking, smooth check in at my hotel.
Thank you
Quick,easy booking at a great price. Timely reminders as our date approached.
This was our third stay at this motel...at the lowest price!
The facility itself has been recently remodeled and is a phenomenal value.
Makes booking easier and less fancier. The price is competitive.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ejeet,
Thank you for reaching out to us about your reservation.
We are sincerely sorry to hear that you had trouble with your reservation. Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible.
We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.
If you have engaged in any direct communication with the accommodation, whether through written correspondence or by phone, kindly ensure that you gather all relevant details, including the staff member's name and position who approved your request. Once you have received approval, please initiate a cancellation, by visiting: go.super.com/amend and following the prompts.
Regards