I booked with them and showed up at the hotel and had to pay again due to no reservation. Talked to customer service and the said I would get a call back. When they called no one answered. Called back multiple times and never talked to someone now I'm out the money thay took that I could not afford. Would never book with them again.
Hi Jim,
Thank you for reaching out to us about your reservation.
We are sincerely sorry to hear that you had trouble with your reservation. Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible.
We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.
This matter has been resolved by providing a full refund on cancellation.
Regards