From the business
Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, access a cash advance, get cash back on purchases, boost your credit score, earn money playing games, and more. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!
Super.com Reviews Summary
Super.com has a rating of 3.7 stars from 2,181 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Super.com most frequently mention best price, next time and friendly staff. Super.com ranks 10th among Hotels sites.
We had vouchers for the hotel, but not available rooms for the period. We tried to book the hotel without vouchers. Price much to high. The Super.com price was 48% lower and we got the rooms we wantrd
I read the many nightmare stories. But also read the ones with good results. I decided to try it because it did save quite a bit. It was an airport area hotel and thought if something went wrong I'd bite the bullet and get a room on my own - I called 2 weeks before. And the hotel had reservation. On arrival day, no issues. Since I didn't have a problem, I can't say how trying to contact the OTA would have went. One thing I will say to watch for, the deal may look good but they do add fees that other OTAs don't. But my deal was much cheaper even w the fee added in. Just beware the total bill. You might not save as much as you think because if that. If that's the case, I'd maybe look elsewhere.
A reliable and reasonable choice instead of other booking companies.
BE VERY CAREFUL WITH THIS SITE, THEY CHARGE YOUR CARD WITHOUT MAKE THE RESERVATIONS AT THE HOTELS, I HAD A WORST EXPERIENCE WITH THIS SITE AND I CANT GET MY MONEY BACK FROM THIS F... SITE, THEY TELLING ME SOME ASSOCIATE PARTNER CHARGE MY CARD AND THEY ARE NOT ABLE TO REVERSE. DONT USE THIS KIND OF SITE TO SET YOUR RESERVATIOS, CALL DIRECT TO THE HOTEL, SUPER.COM AND THEIR PARTNERS ARE SCAMERS.
Great service. Great food. Super fun experience.
And riding the bull was super fun and super hard.
My wife and I had a wonderful time at this place.
I tried to book a hotel for the next town and for the night, and that hotel was booked for that night, but the website automatically pushed the reservation to two days ahead, and allowed me to pay, and the payment is non refundable. I tried calling the hotel and they wouldn't change it, and there is no good number to talk to a real person at Super.com! This could be such a simple process, but if you make a mistake, you are screwed, and there's no one at this company that I could find to help. I don't recommend using this company. It's not helpful or user friendly.
Hi Beau,
We are truly sorry that you had trouble with your reservation. Please note that we do not have the ability to modify any reservations or change your research.
Reservations are made based on your search criteria. If the dates you selected are sold out, we let you know and show the next available dates, so it's important you double-check your booking details before you complete your reservation. This includes checking the dates, location, and price. It's also a good idea to review our cancellation policy so that you know what to expect if you need to change or cancel your reservation.
If you have engaged in any direct communication with the accommodation, whether through written correspondence or by phone, kindly ensure that you gather all relevant details, including the staff member's name and position who approved your request. Once you have received approval, please initiate a cancellation, by visiting: go.super.com/amend and following the prompts.
We apologize if our service did not meet your expectations on this occasion. We encourage you to review the Terms & Conditions on our website, as they outline the policies associated with your reservation and provide insights into the extent of our services.
Regards
The room was very clean and the rain shower head was amazing the bed was very comfortable. I slept good. The only thing is there is no mini fridge or microwave. I know they had a cafe but they should still offer that.
I booked a hotel stay through Super.com. It was a good price, but sadly it ended up not being worth it. The hotel room I stayed in had several problems so the hotel authorized a partial refund, however Super has refused to give me the refund the hotel authorized. I chatted with Super customer service representatives, called them, emailed them (and cc'ed the hotel) and submitted proof in the form of a hotel receipt, and still they have been unwilling to process my refund. I certainly will not be booking with them in the future and I urge you to look elsewhere to book your next hotel.
Hi Isaac,
Thank you for reaching out to us about your reservation.
We're sorry to hear that the accommodation did not meet your expectations. Because we're a 3rd party booking service, the standards of the hotel and the availability of their amenities are out of our control. In cases like this, we have found that it is most effective to take concerns directly to the hotel management. If something goes amiss during your stay, please let the hotel know directly. It’s their role to make you as comfortable as possible!
If you have engaged in any direct communication with the accommodation, whether through written correspondence or by phone, kindly ensure that you gather all relevant details, including the staff member's name and position who approved your request. Once you have received approval, please initiate a cancellation, by visiting: go.super.com/amend and following the prompts.
We apologize if our service did not meet your expectations on this occasion. We encourage you to review the Terms & Conditions on our website, as they outline the policies associated with your reservation and provide insights into the extent of our services.
Regards
Be careful please
This is the closest thing to stealing money by a corporation, or get a lawyer to read their bylaws very carefully.
Hi there,
We are truly sorry to hear about your experience. As we cannot identify your booking through this review we ask that you select the 'Chat with us' option within the Help and Support section of your Profile. Our dedicated live agents will be available to assist you.
All our contact information is available on the app and site:
https://help.super.com/support/solutions/articles/48001209680-how-to-contact-supertravel
This company sucks. The people here are unprofessional and pretty much you'll never get your money back if you book with them. Please don't use this booking site it's a scam and unethical I can't believe this place is an actual business that anyone can pretty much steal peoples money like that. If you like throwing away your money by all means use this booking agent. Hope someone sees this before making this mistake
Hi Anthony,
We thank you for your feedback and apologise for any inconvenience.
Since we're unable to understand the issue you faced with your reservation based on this review, we kindly request you to select the 'Chat with us' option within the Help and Support section of your Profile. Our dedicated live agents will be available to furnish you with the contact details of our Corporate team.
This will enable them to investigate your situation thoroughly and establish direct communication with you.
Meilleurs prix!
Service impeccable!
Je le recommande fortement!
Merci pour les économies!
I stay 2 nights, I didn't get my deposit money back.
Hi I have autism and I booked a motel at 5577 Ellen Ave in niagra falls Ontario on soetember 15. I booked this motel and the hotel room smelled like mould like a lot. The floor was also wet and one of the lights did not work. I know that my wife has severe ashma so we needed to leave this motel after an hr. I am hoping that this motel and super.com or at least super.com can have some compassion towards an autistic person. I know that all I am seeking is a partial refund which I do not believe is too much ask. I know that this motel room was non refundable but because of my wife having ashma I would expect super.com or super 8 to give a partial refund at the very least.
Hi Justin,
Thank you for reaching out to us about your reservation.
We're sorry to hear that the accommodation did not meet your expectations. Because we're a 3rd party booking service, the standards of the hotel and the availability of their amenities are out of our control. In cases like this, we have found that it is most effective to take concerns directly to the hotel management. If something goes amiss during your stay, please let the hotel know directly. It’s their role to make you as comfortable as possible!
If you have engaged in any direct communication with the accommodation, whether through written correspondence or by phone, kindly ensure that you gather all relevant details, including the staff member's name and position who approved your request. Once you have received approval, please initiate a cancellation, by visiting: go.super.com/amend and following the prompts.
We apologize if our service did not meet your expectations on this occasion. We encourage you to review the Terms & Conditions on our website, as they outline the policies associated with your reservation and provide insights into the extent of our services.
Regards
I'm always Leary of these sites as there are many scams. This was worth the booking. Just got back from a
Trip from Miami and Hollywood. Best rates given from
Your website. I wish there was a points system
Abbiamo soggiornato solo una notte in una stanza
Con doppia camera vista mare e piscina...stupenda nella zona della pineta ci sono le sdraio gratuite e il mare di fronte accessibile con un bel pontile
All inclusive internazionale.colazione top.pulizia disponibilità
Consiglio UBER per gli spostamenti per aeroporto e per la bellissima ZARA
Their website made a error & said that the room I was trying to book wasent available anymore, so I continued to find another one (same hotel) and booked that. Well they still charged my card for 2 rooms and after 10 hrs of them not reaching back out to me, I finally talked to multiple people and they refused to refund my money. After I FINALLY was able to talk to a supervisor (after 4 hours of waiting for the call back) they told me I had to reach out to the hotel & get names and confirmation that they can refund me the $83. When I attempted this, it is by law & policy that the third party has to call and speak to the hotel directly not through me or email. They refused to call & proceeded to get snippy towards me because I offered to 3 way the hotel so they can sort it out. They literally used EVERY excuse you imagine throughout this whole ordeal. They refused to connect me through to a supervisor stating that they have to put a ticket in & they will give me a call back "shortly".
I NEVER have issues with any third party & I definitely don't ever feel the need to yell at a rep that has no control over the situation BUT A I WILL NOT be disrespected, let alone over their own website error & refunding my money... That y'all STOLE. My lawyer will be in contact before the weekend. I dont care how much or how long it will take, you WILL be refunding me.
Hi Megan,
Thank you for reaching out to us and sharing your feedback with us. We sincerely value the time taken to explain what happened.
In cases where the booking doesn't go through, no charges are made, as this is rather an authorization hold or pre-authorization, and it shows in your bank as pending. This service is offered by your card provider whereby the provider puts a hold on the amount approved by the cardholder, reducing the balance of available funds until the merchant settles the transaction. In this case it was noticed that a reservation was actually booked and you were charged as it was not pre-authorization.
We are glad to inform you that a full refund was processed for one of the reservations and a refund confirmation email was sent out as well.
Regards
Made a mistake on a hotel res. Immediately noticed error. Unable to change it. "No refund possible."
Hi Dug,
Thanks for reaching out.
We apologise if we were not able to assist you with a refund on your reservation. That maybe because the reservation was non-refundable and without hotel approval we are not in a position to process a refund.
Since we're unable to locate your booking based on this review, we kindly request you to select the 'Chat with us' option within the Help and Support section of your Profile. Our dedicated live agents will be available to furnish you with the contact details of our Corporate team.
This will enable them to investigate your situation thoroughly and establish direct communication with you.
Regards
Great price, great service and excellent communication providing all the information needed.
1st trip: My wife and I booked a flight from Orlando to Cancun Mexico with a hotel package in Puerto Morelos Mexico. Everything went as planned and we had a great dive trip.
2nd trip: My wife and I booked a hotel in Pompano Beach, FL for a mini lobster dive trip and again everything went as planned. All said, Super.com has worked great for us!
You would think that when exclusively booking five star hotels, and being a current customer that there would be some consideration, if something gets fouled up. You would be mistaken. Due to an error in a reservation, clearly evident to the hotel, who refunded the reservation immediately. Super.com kept the money, refusing to refund me the several hundred dollars in question including the refund from the hotel. Super.com delivers a 0-Star experience even at a 5-Star property. How embarrassing for their big investor Steph Curry to be associated with such jackasses.
Hi Hal,
Thank you for reaching out to us about your reservation.
We are truly sorry to hear that you had trouble with your booking.
Please note that your reservation was made for a non-refundable booking, which limits our ability to modify or cancel it without the hotel's approval. Exceptions to this policy can only be made if the accommodation itself agrees to amend the reservation. If you have already communicated with the hotel and they directed you to us for further assistance, we can proceed with your request only after receiving written confirmation from the hotel specifying the changes to be made.
If you have engaged in any direct communication with the accommodation, whether through written correspondence or by phone, kindly ensure that you gather all relevant details, including the staff member's name and position who approved your request. Once you have received approval, please initiate a cancellation, by visiting: go.super.com/amend and following the prompts.
We apologize if our service did not meet your expectations on this occasion. We encourage you to review the Terms & Conditions on our website, as they outline the policies associated with your reservation and provide insights into the extent of our services.
Regards
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there,
Thank you for reaching out to us about your reservation.
We are sincerely sorry to hear that you had trouble with your reservation. Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible.
We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.
In this case, we were informed that our travel partner was able to confirm your reservation at an alternate location and was able to provide the hotel confirmation.
Regards