From the business
Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, access a cash advance, get cash back on purchases, boost your credit score, earn money playing games, and more. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!
Super.com Reviews Summary
Super.com has a rating of 3.8 stars from 2,183 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Super.com most frequently mention best price, next time and friendly staff. Super.com ranks 10th among Hotels sites.
It was great easy and cheaper than normal very easy and understanding will book again with them no questions ask
Super.com had the lowest price for me on a Hampton Inn, I worried it was a scam, but it definitely was not. I stayed for 3 nights, then for 2 mor nights using Super.com, the hotel wouldn't match. I was in Canton MI, and it was a great stay. Thank you.
Two nights in a row I booked two different hotel and they were both sold out. There was no urgency to revolve the error that they made. First mishap I waited until 3an for them to find a resolution and all they can come up with is. We'll issue you a refund which will tsar 3-5 business days instead of finding another hotel to place me.
Second hotel, upon arrival front desk informed me that hotel been sold out all day and they did contact then to let them know to reach out to me to find a different hotel but no one did. All you get is run around and actually terrible customer service, they don't take responsibility for there errors and just nonchalantly tell you we"ll contact you via email. When you're on site trying to check in.
Don't waste your time, it's a scam! Use other booking company who actually care about the quality of service they offer and the customers well being. If you have money to waste and want headaches then this is the place to come. I will be filing a complaint with the better business bureau, this is unacceptable.
Primera vez utilizando Super. Ne dio el mejor precio y un excelente servicio. Gracias!
Really enjoyed the ease of everything with Super! Prices better than anything else I saw and easy reservation process.
Great rate reduction for wonderful hotel. Thank you!
Took me for over a £100. No booking when you arrive at the hotel. Paperwork they send after you book looks legitimate but it is all a scam. Travelled 100's miles to get to the hotel as well. Disgraceful.
Hi James,
We're genuinely sorry for the trouble you faced with your reservation as the hotel was unable to locate your booking. Your feedback is vital, and we're committed to ensuring our customers' satisfaction.
Please understand that, as a third-party booking site, certain incidents beyond our control may occur in the travel industry. However, we've implemented procedures to minimize such negative impacts.
In this instance, we see that you've initiated the chargeback process, which means that you've disputed this claim with your bank or payment provider, and we no longer can take any action on this matter.
We have a dedicated Chargeback team that will be gathering all supporting documentation and submitting it to the card processor for mediation.
From now on, any resolution or updates must continue through your financial institution.
We apologize for the inconvenience.
I booked with super.com and canceled and received a letter saying that I will get my money back and they turned around and disputed that and it never gave my money back they told me within three to five business days they will give me my money and when I contacted my bank they disputed and said that they gave my money back which never happened so I would advise anyone to never ever use super.com cuz there's a scam the customer service is horrible. I contacted better Business bureau and I will try to sue for stress and damage
Hi Shantanya,
We are sorry for any confusion. We want to clarify that your booking was cancelled by you before the payment had settled. For that reason, no refunds were due as the payment had been voided. Please review your email for a detailed transaction history. If you have further questions, we're here to help. Our 24/7 live agents are ready and willing to help. You can find all our contact details on both the app and the website:
https://help.super.com/support/solutions/articles/48001209680-how-to-contact-supertravel
We hope we have clarified your doubts and concerns.
Super.com was very user friendly & easy to use. Our hotel was just as described.
Very easy to use and the cheapest price on any comparison site.
Was unsure at first about using an agent I hadn't heard of before, but I shouldn't have worried! The booking was 100% legit and I received excellent communications from Super.com with a text the day before check-in. Their prices are very competitive so will definitely use them again
BUEN SERVICIO Y BUEN PRECIO EN SUS OFERTAS OFRECIENDO SEEVIXOS DE BUENA CALIDAD Y QUE CUMPLAN CON LO ESTOPULDO EN LAS OFERTAS
Chose my hotel, got a quote, found it satisfactory, paid, printed out the information, turned up and well easy………. Never booked my own accommodation before and it was so simple. Thanks
I had a hotel stay booked and when I got to the hotel I was informed that the hotel had bed bugs. The hotel was kind enough to issue a refund to me and write me a letter stating that the refund was issued and I sent that along to Super.com. They told me they would be able to give me a refund if I sent that information to them and I NEVER heard back from them. I tried to contact my bank and they got a hold of Super.com and the reps and supervisors all lied to my payment provider and said that they never received anything so I sent the documents again. When I called super.com the next day I was told my account was unviewable because I initiated the "chargeback process" and the "bank has my money." The bank told me that they are LYING and that the funds are still there as Super.com was arguing that they "provided their service." NEVER USE THEM. I have proof of everything and this was by far the worst experience of my life. No one cares there and even if "cancellation" isn't your fault and due to bed bugs or the hotel, they don't care.
I've used Super twice in different countries and it's always been smooth and at a competitive price.
I received excellent service from Super.com. Would recommend it to everyone!
Very easy to use and they had better deals on all Hotels available in the area that you are trying to stay
It was super easy to book my room with y'all I'd actually no problems checking in checking out anything like that with you this site was very easy to use and then offered to play games during extra money it was kind of cool
Used Trivago to find best hotel deal. It led us to Super.com We are leary to use websites that we have not heard of & have to put your credit card # into. We got email confirmation within 1 min of booking. There were no issues at hotel. I would use this site in the future & recommend them
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lea,
Thank you for bringing your concerns to our attention. We genuinely regret any inconvenience you experienced with your recent bookings. We understand the frustration caused by sold-out situations and the delay in resolving the matter.
We want to assure you that your feedback is valuable, and we're actively working to enhance our services to prevent such incidents in the future. Our Support team has already taken steps to address and resolve the issues you encountered and offered compensation.
Should you have any further questions or need assistance, please don't hesitate to reach out. We hope to have the opportunity to provide you with a more positive experience in the future.