From the business
Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, access a cash advance, get cash back on purchases, boost your credit score, earn money playing games, and more. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!
Super.com Reviews Summary
Super.com has a rating of 3.8 stars from 2,183 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Super.com most frequently mention best price, next time and friendly staff. Super.com ranks 10th among Hotels sites.
Was able to find exactly what I wanted and at a great price. Smooth sailing. Definitely recommend for your booking needs.
I was able to get the best deal online from super.com.
Booked a hotel room with them,all the emails documentation screenshot showing the type of room I booked but they send a voucher for the wrong room and then just say their terms and conditions mean it's tough, despite the error being theirs.
They have a lower price to sucker you in then once they have your money you will never see it again.
Use a more reputable site the extra 10 or 20 pound will be worth it.
We were thrilled with our experience. Check in was easy, and rates were fantastic
Great stay this weekend! Loved that they check in sending a text!
Cannot fault Super.com. Chose the hotel we wanted in Amsterdam, booked it through Super.com at a much cheaper rate than other booking sites, experienced no problems at all. Will def use again.
I use super.com for most of my hotel stays. I've never had any issues using them.
The hotel charges less then what you'll pay with super.com! And after you realize the customer service will sluff you off...
Hi Katie,
We appreciate your feedback.
Our hotel rooms are secured through various partners, as well as wholesalers, enabling us to offer competitive rates. What sets us apart is our access to exclusive deals.
While the hotel may provide you with a folio for your records, the invoice you received at the time of booking serves as the accurate documentation detailing the breakdown of your charges for the purchase.
The price on the folio is not the retail price for the customer but rather what the hotel negotiates with our travel suppliers. They add their fees to us and we add a small margin to cover the costs associated with running a business. We're proud of having the lowest prices around — saving you money on hotels so that you can spend more on the rest of your trip!
Regards
Great!
Clear instructions to follow good prices and will certainly keep using
Quick responses received over my phone / excellent organization
We booked with super and it was a non refundable room. Unfortunately a family member was hit by a motorbike and we couldn't go anymore but with a medical note super found a way to get our money back to us. Thank you!
My hotel reservations was prompt, and on time when I got to the hotel I surely welll use your app again and thank you once again for the savings
Before booking with Super.com I had never heard of them, but booking was easy and everything went off perfectly.
Excellent experience. No hiccups. The best rate by far. Really appreciated it. I will definitely use them again and again.
The business I booked through is Super.com. I have personally never heard about it before, but they had an offer for a hotel room that was in my budget. I am student and therefore I don't wanna pay to much for a hotel room. I want to spend my money on food, activities, and things to do in the city.
When I came to the Hotel, I was shocked because it wasn't a hotel, it was a hostel. That was the first red flag. I had to check-in online by myself and when I saw the room, I was furious. On Super.com, on their website they stated "shared bathroom" on some of the rooms. However, "classic room" didn't have anything saying that I had to share a bathroom with someone else. Futhermore, on the website on "classic room" they showed pictures of a bathroom with a shower, toilet and sink. Therefore, I thought "classic room" included a private bathroom.
The customer service sucked. They did not help me with what I needed nor did they care. They just asked "is there anything I can help you with" instead of helping me with the issue. Asked for compensation for a room with a private bathroom since that is what I payed for, but they didn't want to do anything. In addition, the guy said that Super.com would not refund my money because the offer was refundable three days upon my arrival. All they said was that they couldn't do anything and that I shouldn't have trusted their pictures on their website and be so blunt. However, what the person said wasn't true. When I booked the room I didn't have the possibility to choose "amenities" as the person I talked to said I should've done.Therefore, DO NOT BOOK THROUGH THEM. Super.com isn't as super as they say.
Hi Lizzo,
We appreciate you sharing feedback about your experience. Please note that we cannot modify any reservations or change your research.
Reservations are made based on your search criteria. If the dates or the room type you selected are sold out, we let you know and show the next available dates, so you must double-check your booking details before you complete your reservation. This includes checking the dates, location, price, room type, etc. It's also a good idea to review our cancellation policy so that you know what to expect if you need to change or cancel your reservation. In this case we do see that the room type booked was Annex 2 which is actually an option without attached bath.
The only exception that would allow us to issue a refund or compensation would be with hotel approval. Once you have received approval, please initiate a cancellation, by visiting: go.super.com/amend and following the prompts.
We hope we have clarified your doubts and concerns.
We were in Santa Rosa, CA to help a relative move and needed to stay longer. So, our last minute booking led us to the Hyatt Regency which was a extraordinary experience. The property had many amenities, and surrounding area had great dining and coffee options.
I checked a few.online hotrl booking platforms.
I.came across Super.com
Their rates were best in all option.
Booking swift and easy and good.
I booked for a stay in Colombo.They jad the best deal of all other providers
Delighted with our accommodations at the Executive Residence Best Western in Calgary, Alberta. The spacious room was so comfortable and provided us a restful sleep.
They book incorrectly and will not refund $! It has been a nightmare to get my money for their mistake! Still no luck!
Hi Regena, we appreciate you sharing your feedback. To assist you better, could you please provide more details about your specific situation?
We encourage you to select the 'Chat with us' option within the Help and Support section of your Profile. Our dedicated live agents will be available to furnish you with the contact details of our Corporate team.
This will enable them to investigate your situation thoroughly and establish direct communication with you. Is committed to reviewing and addressing issues raised by our valued customers.
Do not ever expect to get your money back, they have outsourced customer service who are just robots repeating the same five lines over and over again, and even if the hotel you stay at authorizes your return or if they mess up and don't confirm booking even if they took your money, you'll never get it back. The customer service people are unhelpful and don't care, and while you may get a cheap deal on a hotel, you better pray nothing goes wrong because they will screw you over in a heartbeat
Hi Julianne,
Thank you for sharing feedback regarding your experience. We hope you are feeling better. We completely understand your concern, and it's important to us that you feel supported. While the booking terms are set for specific reasons, we're committed to finding the best possible solution for you.
However, our non-refundable bookings are designed to secure the best rates, which does mean certain limitations. While our options to alter these bookings are restricted, we are committed to helping you within the scope of our policies.
We value your choice to use Super.com and are here to support you in any way we can.
Regards
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Cher,
We appreciate you sharing feedback about your experience. Please note that we cannot modify any reservations or change your research.
Reservations are made based on your search criteria. If the dates or the room type you selected are sold out, we let you know and show the next available dates, so you must double-check your booking details before you complete your reservation. This includes checking the dates, location, price, room type, etc. It's also a good idea to review our cancellation policy so that you know what to expect if you need to change or cancel your reservation.
We encourage you to share your concerns with our corporate team who is committed to reviewing and addressing issues raised by our valued customers. You can do so by reaching out to an agent who will be able to provide the contact details of our Corporate team.
Regards